Panic - Orders are suddenly not showing up in Admin :S

Just noticed this wierd thing.

My orders are not showing up in admin anymore.

In the first, main window, of the admin panel, I can see the statistics (for the moment 1 pending order and 13 processed), but when I click on them nothing shows up in the "orders" window.

although every order seems correct, paypal works fine, and I get notified by e-mail and everything. everything seems to work fine, unless, I can't see the current active orders.

This scares me a bit. I also wanna update the orders of course, while I send them out.

Any suggestion? It's the same with any payment module I use. And this used to work, until just recently, I think it even work yesterday, just before I went live with the store :S

:shocking:

any ideas what the problem could be?

truly greatful as always

best regards

peter

I think it even work yesterday, just before I went live with the store
Expand on how you went live???
Did this involve moving the install?
server to server or folder to folder?

kobra:

Expand on how you went live???
Did this involve moving the install?
server to server or folder to folder?

No, nothing changed. I only announced that the webshop was online.

Also "My account / show all orders" is empty, even though that person have done a few orders.

Ahhh don't know really what to do :S

UPDATE - the admin / reports / customers order total actually works just fine, there I see a complete list of every order made. which means that my database is not screwed, I guess.

but when I click a customer and select "orders", the list is empty, even though the "customers order total" showed the orders correctly.

this makes no sense. and I can't remember what I've done to make this not work anymore.

Any suggestions would be truly appreciated. I really have no idea what to do.

best regards

peter

not sure without seeing it tbh...
might be better off waiting for a zen master to arrive :D

spid3r1987:

not sure without seeing it tbh...
might be better off waiting for a zen master to arrive :D

yeah... waiting for the gods... and hoping... :)

best regards

peter

More info - shop is located at https://www.crashdiet.org/webshop

if anyone is up for helping me, and wanna do a test order, please register as a swedish customer and choose to pay by "bankgiro 434 - 6037". this is a swedish version of moneyorder.php , and I won't treat your order normally for now :).

the thing is though, for the customer, everything seems to be in perfect order, until they might click the "order history" button in their account info.... so... doing a test order might not help anything. just thought I would supply as many details as I possibly can.

thanks alot in advance.

best regards

peter

on a side note, i do like your "log in" page
asks if your registered or would like to register...how did u do that?

Your Order Number is: 64
All done! Thank you!

We will ship your order within 1-2 days from now.

Previous Orders
Date No. Ship To Status Total View

My Account

nothing :S

spid3r1987:

Your Order Number is: 64
All done! Thank you!

We will ship your order within 1-2 days from now.

Previous Orders
Date No. Ship To Status Total View

My Account

nothing :S

Yeah... As you can see, orders are being registered fine, but nothing shows up in order history.

It makes no sense :shocking:

best regards

peter

admin>localisation>order status

anything set as default in there?

spid3r1987:

on a side note, i do like your "log in" page
asks if your registered or would like to register...how did u do that?

There is a switch for this in admin, but I can't remember exactly where it is now. Somewhere in admin / configuration, I guess. I have to look this up in the manual. A hint would be "split screen during registration", or something...

spid3r1987:

admin>localisation>order status

anything set as default in there?

Yes, "Pending"

dysfunctional:

There is a switch for this in admin, but I can't remember exactly where it is now. Somewhere in admin / configuration, I guess. I have to look this up in the manual. A hint would be "split screen during registration", or something...

found it, cheers

if you goto admin>customers>orders, does it show anything in there?

dang was gonna try money order thing but with UK address
see if it was a zones issue..but not...

once thing i might suggest...because its a money order/cheque type

if you can view the order, try changing its status to authorised or something like that, see if that shows it up?

spid3r1987:

if you goto admin>customers>orders, does it show anything in there?

admin / customers / orders is empty :(

Also, rename your admin directory!!!!!!!!!!!

dysfunctional:

admin / customers / orders is empty :(

ahh ok then, weird...in admin home is it showing any orders pending etc?

spid3r1987:

dang was gonna try money order thing but with UK address
see if it was a zones issue..but not...

once thing i might suggest...because its a money order/cheque type

if you can view the order, try changing its status to authorised or something like that, see if that shows it up?

it's the same for every payment you choose - no order is shown in the admin. I can change order status from within the database, and that change is being reflected in the statistics in the first admin window, but still.. no orders are shown anywhere else.

frustrating :S