Paypal IPN, suddenly no more orders?

The customers order shopping cart is stored in their cookie and their session - on return from PayPal after paying the system isn;t being triggered to store the session info in the database, so when the user logs off or closes their browser the session is destroyed and the information is gone forever.

We've had to contact our customers to ask what they have ordered!!!

pb4:

Does anyone know if/when they get it sorted will the customers who have ordered suddenly get their emails with their order number etc? :mellow:

No -- they won't get an order number. I'm hoping that someone here will be able to enlighten us as to what we might do to "fake" the sucessful IPN connection, so that the order can be released in zen-cart and an order number created.

I am hopeful that there is a ZEN-CART DEVELOPER who is reading this thread who can enlighten us as to what the best way to proceed would be.

Is it possible to manually release the order? Can anyone help?

I can't believe how long it is taking Paylpal to solve this... :huh:

pb4:

Having the same issue :( Glad it's not something I've done though...I hope they sort it soon..it doesn;t look good.

Does anyone know if/when they get it sorted will the customers who have ordered suddenly get their emails with their order number etc?

My customers managed to pay but didn't get an order reference number..is that like everyone else?? :mellow:

My experience is

1. New customer information is being saved in ZenCart.
2. New order (involving Paypal IPN Website Payment Standard) information is not being stored. I have "Recover Cart Sales" add-on installed on my sites but the customer's shopping cart was emptied so that's no help in reconstructing the order.
3. Some of my customer's alerted me by phone when they couldn't get a confirmation (return to my site) after making payment.

Temporary workaround:
Go online to your Paypal account and on the My Account> Overview screen compare names to orders. If there is no match, look up the customer in Zencart Admin> Customers> Customers and email or give them a phone call to find out what they ordered.

There are a number of add-ons to Zencart which allow you to enter orders on customer's behalf. I use Master Password encrypted which allows me to use a master password to enter any account.

Use the customer's email address (from Admin> Customers> Customers> to log in using the Master Password. You are going into your store as a customer on the catalog side, not an admin.

Create the order and choose the moneyorder payment method (or any other payment method which does not transmit data to a payment system). [if you got time to do it, I recommend installing and using the "other payments" add-on.] I add comments to the order explaining to myself that this order was entered manually due to a Paypal failure and copy and paste the Paypal Unique Transaction ID into the comments just to tie things together.

Confirm the order and the customer will get an acknowledgement email (if you are configured to send emails) and the order will now be in your system to process normally.

I have turned off the Paypal IPN in all of my sites until Paypal gets this sorted out. I can do that, because I also have other payment options for my customers including a regular credit card payment gateway other than Paypal.

BTW. Paypal starting going fruit 3 or 4 days ago when it started sending duplicate responses causing me to have duplicate orders generated in ZenCart, but with only one payment (Same Paypal ID# for both orders). So you may want to check for duplicate orders over the past few days.

Ron

pb4:

Does anyone know if/when they get it sorted will the customers who have ordered suddenly get their emails with their order number etc?
Good point! If you are following my suggestions in Post #24 it would be a good idea to keep an eye out for this. If Paypal is able to finally push orders for the affected transactions you may end up with duplicates of what you manually entered.

Ron

I have google checkout installed as well as paypal. I just disabled paypal and will let them use google til paypal fixes itself. Liz

before I discovered the paypal blog, I already wasted 4 hrs already on figuring out what's wrong with my site...

now, hope paypal will solve the problem quickly

already got 2 order with out any detail.. :(

OK -- I've tried to contact the users who have purchased products for which I don't have records. It appears as though the information from their session is stored in the table:

zen_paypal_session

I've found the zenid listed under the order to match a field in this table in the database. The data in this table looks something like this:

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

Obviously this is encrypted... how do I decrypt this information manually (the key must be somewhere -- how do I find it, and what encryption is being used?) The code is open source -- surely someone knows the answer as to how to decrypt this information. I don't want to rely on the customer to get back to me as to what they purchased -- i just want to fix this for them now.

How do I decrypt this information?

Same problem here. Note that the link to PayPal shown in an earlier post says that the problem has been cleared up...but I just put through an order using my own information and it did not work.

Also, I was referred back to my site...and it showed the last valid order number as if that was the order that I had placed...however that is not correct...and there is no order in my account reflecting what I just ordered.

I was looking at that too, and I just placed an order, it gave me no order number and it did not show up on the site either. I went back to that blog, and look at it again, cause there was another error a totally different one that happened and is now resolved. Look at the times on there and the new error that was resolved is not about the paypal ipn.

Still waiting and getting mad, stupid paypal. I have been calling my customers and asking their orders. OR trolling the whos online and seeing what they have in their cart and writing it down.

WiccanWitch420:

I was looking at that too, and I just placed an order, it gave me no order number and it did not show up on the site either. I went back to that blog, and look at it again, cause there was another error a totally different one that happened and is now resolved. Look at the times on there and the new error that was resolved is not about the paypal ipn.

Still waiting and getting mad, stupid paypal. I have been calling my customers and asking their orders. OR trolling the whos online and seeing what they have in their cart and writing it down.

Yeah...you are right...the problem they say has been resolved is NOT the ipn issue. Actually I guess that is good news because it means they are still working on it rather than what I thought had happened...that is that they had indicated it was fixed when it was not fixed.

Because virtually all of my orders are PayPal I just shut down my site for a couple of hours for "maintenance" . Guess I need to go and look at doing the Google Payments process too.

Paypal has admitted there is an issue. They are calling it a P1 issue (Top Priority). The Bug# associated to this issue is 00979816. They do not know when the issue will be completely resolved. I do not know about all of you, but my Zen Cart sends me emails telling me about these orders "Debug Data-Failure." Inside the detail of the email I am able to decifer the contents of the order. They are listed under [0] => Array. I then hold these dollar amounts to the payments present in my Paypal Account. I hope all of this helps .

Liz

turtlegirlliz:

Paypal has admitted there is an issue. They are calling it a P1 issue (Top Priority). The Bug# associated to this issue is 00979816. They do not know when the issue will be completely resolved. I do not know about all of you, but my Zen Cart sends me emails telling me about these orders "Debug Data-Failure." Inside the detail of the email I am able to decifer the contents of the order. They are listed under [0] => Array. I then hold these dollar amounts to the payments present in my Paypal Account. I hope all of this helps .

Liz

No...I don't get any such emails from my Zen Cart. Wonder if you have an add-on that provides it or if there is something in the Admin that would be generating those emails. All I get is the email from PayPal showing that the payment was made.

Actually I just realized that I can get these emails if I switch my IPN Debug mode to have such emails sent to me. So I am doing that now. That will allow me to reopen my shop as presumably I will get enough information from these to be able to know what people have ordered.

crap -- i spent all day on this... even submitted a post (last resort) and now i find this post... odd i didnt see it earlier...

no fix from paypal yet... http://developer.paypal-portal.com/t5/Live-Site-Status/Live-Site-945-2-Update-Instant-Payment-Notifications-IPN-is/ba-p/158035;jsessionid=C0FA0B51CB116F6BA485EB25CDC4B9A2#A470

:censored::censored::censored::censored::censored::censored:

It will send you a copy of the transaction in a programming form. However, it doesn't take much to pull from it what is necessary. As for Paypal. I sat on the phone with them a couple of times and I re-iterated to them that I know there is a problem all of my other payment options are functioning properly. At that point, I finally found someone interested in accepting the buck. I told him that I appreciate his honesty. The passing of the buck costs me more money than the issue itself.

Liz

No Fix, but they are still working on it!

maineiac13:

No...I don't get any such emails from my Zen Cart. Wonder if you have an add-on that provides it or if there is something in the Admin that would be generating those emails. All I get is the email from PayPal showing that the payment was made.

Actually I just realized that I can get these emails if I switch my IPN Debug mode to have such emails sent to me. So I am doing that now. That will allow me to reopen my shop as presumably I will get enough information from these to be able to know what people have ordered.

I'm confused by this -- how do I configure this in the admin so that I can get emails (or to a log file) that tells me what they ordered?

My current payment module is set to debug mode but I'm not getting emails, everything is going to the log files. I've checked the log files in includes/modules/payment/paypal/logs and I do not see any transaction details anywhere. Am I missing something?

I didn't set up my Zen Cart, so I have no idea how I receive these emails. I wish I could help further. :(

turtlegirlliz:

I do not know about all of you, but my Zen Cart sends me emails telling me about these orders "Debug Data-Failure." Inside the detail of the email I am able to decifer the contents of the order. They are listed under [0] => Array. I then hold these dollar amounts to the payments present in my Paypal Account. I hope all of this helps .

Liz
I have never seen an e-mail like this, either. The problem is that we do not receive anything from the cart when the payment has not been confirmed by PayPal. At least we do have the customer information and the payment info. If only I knew what to ship!

This is not the only part of PayPal that is not working correctly. When you print some of the new PayPal screens the HTML table outlines are printed and the forms look pretty crappy. Someone at PayPal needs to get fired.

maineiac13:

No...I don't get any such emails from my Zen Cart. Wonder if you have an add-on that provides it or if there is something in the Admin that would be generating those emails. All I get is the email from PayPal showing that the payment was made.

Actually I just realized that I can get these emails if I switch my IPN Debug mode to have such emails sent to me. So I am doing that now. That will allow me to reopen my shop as presumably I will get enough information from these to be able to know what people have ordered.

Hiya, if you could tell me how to do this, that would be cool. =) Thanks Jamie