No item description in paypal express receipt

Newbie here:

I have installed Paypal Express, but the item information does not seem to be getting through to paypal.
I placed a test order and the correct amount goes to paypal for processing, but the Description and Item columns on the payapl site are empty, so when the customer gets a receipt it simply shows the amount but not what they paid for.

site: http://www.kellys-pets.com

When I had website payments standard working it showed the item description as Kellys Pets Purchase, and I read a post which said I needed to use Paypal express to show item information, so I changed and now the description and item columns are completely empty.

This means that Paypal show the customer how much they are spending, but not what they are spending it on.

I ran the CURL test but don't understand the output, which includes the word "FAILURE". Is this the problem?

It is at: https://pegasus.terrassl.net/~kellyspe/curltest.php?paypal=1&ssl=1

The IPN check is here: https://pegasus.terrassl.net/~kellyspe/ipncheck.php

Can anyone tell me what I have done wrong?

Many thanks Tog

This is because you have discounted products and for some reason the item description is not passed to Paypal....

Sorry, I am confused by your reply

I do not have any discounted products. Does anyone else know the answer please?

Best regards

Tog

I have reverted to Paypal website payment standard, as that limited detail is better than no detail at all.

The initial payment page for Paypal Express just shows an "Item total" but, in the email confirmation to the buyer and in your payment notification email, there will be an itemized list of the purchase details. Seller Protection should also appear as "Eligible". If you have two paypal accounts or a friend with Paypal, you can run a test product purchase to see the results.

Hi Togfather, are your problem solved? because i had the same problems yours, and i want to know the solution as well. Thanks :smile:

I am having an issue of this sort also. My store notification lists all the products purchased but the paypal notification just gives shipping info and totals. Confirmed address shows as well as protection eligible, just no product details. I am running 1.3.9b.

I also have a zen store running 1.3.8 and it processes perfectly with paypal express. All settings are set up the same in each store (different paypal accounts) so I can't understand why I am not getting the product details in this new store with the latest Zen upgrade.

Anyone have a clue as to why this could be happening?

FGold

It cannot submit product details if any discounts (coupons, gift certificates, group memberships, etc) are applied or if currencies are changed from defaults.

I have none of those and it still shows no product details on the paypal notification.

Turn on Debug Log To File within your Express Checkout module, and then zip up the logs generated from the subsequent problematic transactions. Then zip those log files and PM me with a link to where I can download the zip for analysis.

ref: http://www.zen-cart.com/forum/showthread.php?t=61199

Something is preventing the order information from being passed to the PayPal module, which is why it's not sending the line-item details.
What addons do you have installed?
What process did you go through to do your upgrade?

1. Installed new installation of zen cart 1.3.9a
2. Installed customized template
3. Installed Image Handler
4. Installed Ultimate SEO
5. Installed RSS Feed
6. Installed Google Base

Restored database form 1.3.8a site

Then the new revision 1.3.9b was release. Did an upgrade to the changed files as per the changelog.

After you did the:

Restored database form 1.3.8a site

Did you run the Zen Cart Installer to Upgrade the database?

Then, did you go through the modules for Payment, Shipping and Order Total and save your settings to NotePad ... then do a REMOVE, INSTALL and reconfigure on each one ...

This is a good habit to do on an upgrade to ensure that you have all of the new settings that a module may have ...

I did run the Zen Cart Installer to Upgrade the database. But I didn’t do this:

Then, did you go through the modules for Payment, Shipping and Order Total and save your settings to NotePad ... then do a REMOVE, INSTALL and reconfigure on each one ...

I’ll give that a try. Didn't consider that. Thank you so much for the help! It is so nice to be able to come into this forum and get help with issues like this. I appreciate you taking the time to help me! Thank you so much! :D

Update:
I have done as suggested and uninstalled and reinstalled all of the above with no difference. Still not getting the order details in the Paypal notice. More help needed please! Suggestions on what else I can try would be truly appreciated.

Still need help please!

Would still like to get any other suggestions for this problem I am having with express checkout! :(

Does this problem happen only when you use the orange Express Checkout button from the shopping cart?
Or does it also happen if you use the regular checkout button and choose "PayPal" from the payment-options page?

And, if you use the regular checkout method, selecting PayPal from the checkout_payment options page, do you see the product details in the PayPal summary page? Or just totals?

Does this problem happen only when you use the orange Express Checkout button from the shopping cart?

Yes, I've been using the orange button for Paypal Express.

And, if you use the regular checkout method, selecting PayPal from the checkout_payment options page, do you see the product details in the PayPal summary page? Or just totals?

The new revision does not allow standard Paypal checkout and Express Checkout to be set up at the same time. So I've just been using the Paypal Express option.

I don't have any other payment options currently installed.