Customer not able to get product using GC

I don't see how coupons have anything to do with this.

As I said, the reason the downloads aren't available is because your FreeCharger module (which was used to complete the order) is set to "Pending" and not "Processing".
(Or it's set to "Default" and your store's default is set to "Pending". Same difference.)

DrByte:

Okay, so that means the order was never paid for via the PayPal module. It was paid by Gift Voucher/Discount Coupon.

And, the "pending" status will have been assigned by your FreeCharger payment module.
You can change the FreeCharger's order-status by clicking on that module, clicking Edit, and changing the status to what you desire.
"Processing" implies no more payments are required on the order, and thus it's ready for shipping/download/whatever. ONLY USE "Processing" IF THAT'S WHAT YOU REALLY MEAN (otherwise you might end up giving stuff away without getting paid).

Usually I'd recommend setting FreeCharger to "Processing" anyway.

I made the change and have tried Ajeh's recommendation and am still having no success.

I have even tried a regular transaction without using a gift card and get this message.

I have also noticed that the straight transaction I put through and received confirmation through paypal isn't showing up as a payment received.

I don't know what is going on, yesterday I received orders, payments and customers could retrieve their downloads and last night my shop mysteriously went crazy.

I even reset the payment module and verified that the information for paypal was correct.:cry:

If you have the IPN module enabled but your orders aren't showing up in your admin area, then you've got a communication problem between PayPal's server and your server. Or maybe the PayPal server's disabled your IPN notifications option.

Express Checkout doesn't rely on that same flakey communications issue that the IPN module does. Hence one of the main reasons for recommending you dump the IPN module and use Express Checkout instead.

Is this problem only happening when a gift certificate is used? Is it only when a gift certificate pays for part of the order, but not all of the order?

Have you got your site patched up to date with all the posted security fixes? Maybe something's "suddenly" gone wrong because something rogue has happened to your server?

Maybe your hosting company changed something in their configurations to block communications from paypal from working properly?

There's a myriad of things that could be outside of the control of Zen Cart here. I'm simply responding based on things you're saying, because that's all I know about your situation.

DrByte:

If you have the IPN module enabled but your orders aren't showing up in your admin area, then you've got a communication problem between PayPal's server and your server. Or maybe the PayPal server's disabled your IPN notifications option.

Express Checkout doesn't rely on that same flakey communications issue that the IPN module does. Hence one of the main reasons for recommending you dump the IPN module and use Express Checkout instead.

Is this problem only happening when a gift certificate is used? Is it only when a gift certificate pays for part of the order, but not all of the order?

Have you got your site patched up to date with all the posted security fixes? Maybe something's "suddenly" gone wrong because something rogue has happened to your server?

Maybe your hosting company changed something in their configurations to block communications from paypal from working properly?

There's a myriad of things that could be outside of the control of Zen Cart here. I'm simply responding based on things you're saying, because that's all I know about your situation.

Is this problem only happening when a gift certificate is used? no it is happening with every transaction

Have you got your site patched up to date with all the posted security fixes? yes

I do notice that ALL the transactions I have tried to put through myself since this happen regardless of using a gift certificate or not are showing up as 'Pending' under customer order status, even though I have changed the payment module to 'Processing' I have checked with the hosting site and they say no changes were made and they still are supporting Zen Cart. I use Bluehost by the way.

thanks for trying to help me figure this out.

Faith516:

I do notice that ALL the transactions I have tried to put through myself since this happen regardless of using a gift certificate or not are showing up as 'Pending' under customer order status.And what payment and shipping module is showing next to each of those orders?

Faith516:

even though I have changed the payment module to 'Processing'
Changing the module's status setting only affects FUTURE orders placed using that module. It doesn't touch existing orders. You have to do that manually.

Also, I was re-reading some of this thread, and you've been mentioning "Gift certificates to get free products", and then you're mentioning "coupons" and then you're mentioning something about a disappearing input box for GV amount.

I'm honestly puzzled about what the real symptoms are, vs what you're trying to accomplish.
And, I have no idea whether placing a "normal" order (without using all these coupons/gv's etc) is actually working for you.

DrByte:

Also, I was re-reading some of this thread, and you've been mentioning "Gift certificates to get free products", and then you're mentioning "coupons" and then you're mentioning something about a disappearing input box for GV amount.

I'm honestly puzzled about what the real symptoms are, vs what you're trying to accomplish.
And, I have no idea whether placing a "normal" order (without using all these coupons/gv's etc) is actually working for you.

Originally, I was trying to set up discount coupons, which did not work.

I have tried normal orders, still not working

as for the disappearing input box for the redemption code, it is where the customer would enter the code I send to redeem their discount. The only thing that shows is the enter code box.

When I say not working, all orders put through show as 'Pending' and I receive the message "NOTE: Downloads are not available until payment has been confirmed" I hope that clarifys things.

DrByte:

And what payment and shipping module is showing next to each of those orders?

Changing the module's status setting only affects FUTURE orders placed using that module. It doesn't touch existing orders. You have to do that manually.

paypalwpp
GV/DC
CC

and I have tried putting orders through after making the change to payment module from pending to processing and still is goes through as pending.

Faith516:

paypalwpp
GV/DC
CC
Um ... why is "CC" in that list?
Sounds like you need to go click on your "Offline Credit Card" module, and then click "Remove" to properly remove its ability to process orders mistakenly.

Faith516:

as for the disappearing input box for the redemption code, it is where the customer would enter the code I send to redeem their discount. The only thing that shows is the enter code box.
There are TWO sections on the payment page for redeeming things.
If you have coupons enabled, there will be a box to redeem the coupon code.

If you have Gift Certificates/Vouchers enabled, there will be ANOTHER section that lets them redeem GV codes AND enter how much GV balance they want to use.

Okay. Let's try this:

• place an order for an item. NO DISCOUNTS. NO COUPONS. NO GIFT CERTS. Just a regular item at full price.

• what payment method did you use for the order during checkout?

• what payment+shipping info does it say next to that order's details in Admin->Customers->Orders ? What's the status next to that order?

• now go to Admin->Modules->Payment. Click on Express Checkout. And post all your configuration settings here. (Skip usernames/passwords)

DrByte:

Um ... why is "CC" in that list?
Sounds like you need to go click on your "Offline Credit Card" module, and then click "Remove" to properly remove its ability to process orders mistakenly.

I just removed it and tried to put an order through and get the same message.

DrByte:

Okay. Let's try this:

• place an order for an item. NO DISCOUNTS. NO COUPONS. NO GIFT CERTS. Just a regular item at full price.

• what payment method did you use for the order during checkout?

• what payment+shipping info does it say next to that order's details in Admin->Customers->Orders ? What's the status next to that order?

• now go to Admin->Modules->Payment. Click on Express Checkout. And post all your configuration settings here. (Skip usernames/passwords)

Ok, I place an order, no discounts, no coupons, no gift certs. REGULAR price:D

Payment method used Paypal.
payment info "linkpoint_api" I have no idea why it says that. This is the first time this has showed up.
Status "pending"

Express Config Settings

Enable this Payment Module
True

Sort order of display.
0

Payment Zone
--none--

Set Order Status
Processing [2]

Set Unpaid Order Status
Pending [1]

Set Refund Order Status
Pending [1]

Express Checkout: Require Confirmed Address
No

Express Checkout: Select Cheapest Shipping Automatically
Yes

Express Checkout: Skip Payment Page
Yes

Express Checkout: Automatic Account Creation
Yes

Payment Action
Final Sale

Transaction Currency
Only USD

PayPal Page Style
Primary

Ok, I removed, linkpoint and money orders as they were both showing up as pending. put another order through and it worked perfectly on a normal transaction.

I am off to try it with a discount code and see if it works. Wish me luck....

Thank you for your time and patience!

You need to click "Remove" on all payment modules that you're not really using.
If you're only using Express Checkout and FreeCharger (to handle $0.00 purchases), then those are the ONLY ones that should have a status next to them.

Everything is removed with the exception of free charger and paypal

Paid orders are working.

Free products still are recieving the message
NOTE: Downloads are not available until payment has been confirmed

Show up in Orders section as freecharger and pending

Even the paid order that went through is showing as 'pending' even though I have paypal set up as processing.

Discount coupons/ gc still not receiving message
NOTE: Downloads are not available until payment has been confirmed

"If you have Gift Certificates/Vouchers enabled, there will be ANOTHER section that lets them redeem GV codes AND enter how much GV balance they want to use."

The redeem box is showing to enter a code, the GV balance is missing.

Faith516:

Free products still are recieving the message
NOTE: Downloads are not available until payment has been confirmed

Show up in Orders section as freecharger and pending

Even the paid order that went through is showing as 'pending' even though I have paypal set up as processing.But, if the order was paid using freecharger, then the order got whatever status was set by freecharger, which sounds like it's set to pending.

Faith516:

"If you have Gift Certificates/Vouchers enabled, there will be ANOTHER section that lets them redeem GV codes AND enter how much GV balance they want to use."

The redeem box is showing to enter a code, the GV balance is missing.
Balance field will not show if the customer has no funds in their GV balance.

DrByte:

But, if the order was paid using freecharger, then the order got whatever status was set by freecharger, which sounds like it's set to pending.

Balance field will not show if the customer has no funds in their GV balance.

That is the puzzling part because both freecharger and paypal are set to processing

and when using a gift certificat there is a balance but the box for GV balance does not show up

Back in post #2 of this discussion, Ajeh talked about setting the right order status in the order-total module. What did you set?
Remember, 1= Pending, 2=Processing, etc.

I had it set to default but changed it to processing. When it was set at default I kept getting a message when trying to download 'Free' products that

NOTE: Downloads are not available until payment has been confirmed

I set it to processing and now they can download free products. The only thing that does not work is the discount coupons/gv