Moderator Note: two similar threads have been merged together to avoid duplicated discussion

Dr. Byte - Thank you.

Kim - I mispoke as the company providing the hosting is nieuw-solutions.com. Perhaps they are reselling - I just sent an e-mail to their tech support person, perhaps I'll hear something back tomorrow.

Thanks,
Christopher

DrByte:

Go to Admin->Modules->Payment->Linkpoint API, and click Edit. Then scroll to the bottom of the list of settings, and enable Debug Logging (to file preferably, or to email). Then try a transaction. The log for the transaction will show up as a Linkpoint log file in your /cache/ folder and show the details of what's happening when CURL attempts to communicate to FirstData.

If you're getting a "7 - could not connect to host" message, then the port is blocked or the server doesn't know how to do client connections properly (which is way more serious than a firewall issue).

i got this message:
Response Code: SGS-020006: Please contact merchant services.

and this one:

[28-Jun-2010 17:45:39] PHP Warning: strstr() [<a href='function.strstr'>function.strstr</a>]: Empty delimiter in /includes/functions/functions_email.php on line 103
[28-Jun-2010 17:45:39] PHP Warning: strstr() [<a href='function.strstr'>function.strstr</a>]: Empty delimiter in /includes/functions/functions_email.php on line 103

iheartguts:

i got this message:
Response Code: SGS-020006: Please contact merchant services.Normally that means you should be contacting your FirstData/Linkpoint rep to see what's wrong with your account.

iheartguts:

[28-Jun-2010 17:45:39] PHP Warning: strstr() [<a href='function.strstr'>function.strstr</a>]: Empty delimiter in /includes/functions/functions_email.php on line 103
That suggests that you're using the old v1.3.8 version of Zen Cart and that you've blanked out all the default disclaimer text instead of simply altering it to say something else you prefer (instead of blank).

Kim,

So if I'm reading this correctly, the site is hosted on a leased server from theplanet.com: http://whois.domaintools.com/beadsdirectusa.com

I chatted with a tech-support agent from there, and while he couldn't tell me much since I'm not the account holder, he made the following statement when inquiring about the port issue:

"Chris Muirhead: We don't make changes to servers without the customers assent so nothing would have been changed by us there and we do not have a firewall that would block them."

Just FYI.

Christopher

You'll have to escalate the hosting company ticket up to someone who will actually TRY making a connection to Linkpoint and SEE the problem first hand. Until then, your customer will have to live with lost sales.

I got the same provider, Dreamhost, same version, some module, and it stopped working on the same day, saturday. Linkpoint says everything is alright, I can curl their servers, pem updated,...
Didnt touch the store in a week. WTF??
Has anyone found anything? Am mulling a 1.3.9 update(running 1.3.8), a provider switch, any suggestions?

Here the log file:

Everything is alright, and that sgs error is really weird, even linkpoint support isnt sure whats going on.

Jun-28-2010 08:36:17

Response Code:

Sending to Gateway:
result = LIVE
oid = 239-gqDFyv
ip = 69.163.153.186
ponumber =
subtotal = 85.95
tax = 0
shipping = 11.17
chargetotal = 97.12
cardnumber = ******
cardexpmonth = 10
cardexpyear = 10
cvmindicator = provided
cvmvalue = ******
userid = 49
customerid = 49
name =
comments = Website Order
items = Array
(
[1] => Array
(
[id] => 1
[description] => Cast Iron Grate 22.5 - The Original
[quantity] => 1
[price] => 85.95
)

[2] => Array
    (
        [id] => Surcharge
        [description] => Handling Price:
        [quantity] => 1
        [price] => 0.00
    )

)

ordertype = SALE
host = secure.linkpt.net
port = 1129
keyfile = ...XXX.../payment/linkpoint_api/1001235604.pem
configfile = 1001235604
transactionorigin = ECI
terminaltype = UNSPECIFIED

Result:
(
[r_csp] =>
[r_time] =>
[r_ref] =>
[r_error] => SGS-020006: Please contact merchant services.
[r_ordernum] =>
[r_message] =>
[r_code] =>
[r_tdate] =>
[r_score] =>
[r_authresponse] =>
[r_approved] =>
[r_avs] =>
)

a provider switch

That might be prudent ... so far, there are multiple reports of the same problem happening on the same host at the same time ... What do you think?

Prudent, yes and no, I would still have to move everything, get certificates moved, ip add changed,... Any suggestions?

If you're actually getting SGS error messages, then the problem is usually with your account and/or Linkpoint/FirstData, and often NOT the hosting company.

Some possible causes:
a) Maybe your bank has changed something? ref: http://www.zen-cart.com/forum/showthread.php?p=437901#post437901

b) From the Linkpoint/FirstData technical documentation:
SGS-020006: Please contact merchant services.
Verify first that the the correct store number is entered. This error normally occurs when contact information is updated with your merchant bank. For example if the business phone number or address was recently updated. You will need to contact LinkPoint/Yourpay support and they will need to generate a new PEM file for your account. You will then need to download the new file and either upload it to your web site or copy/paste it into your shopping cart.

Maybe you need to throw away the old PEM file, ask for a new one, and download that new one, and upload that new one to your website.

c) reference for obtaining/uploading PEM files: https://www.zen-cart.com/tutorials/index.php?article=298

If the logs are showing error #7 - could not connect to host, then the problem IS with your hosting company.

Hello Dr Byte,

the errors started on the 26th, same as "iheartguts", same provider, and I havent touched the store in a week.
I was changing and tweaking and calling linkpoint for many hours yesterday.
I dont think a bank does changes on saturday...
You're right, I dont get the 7 error, but after cycling between the original 1.3.8 module, the updated one and the 1.3.9 module, still receiving the SGS errors is weird.
I am gonna switch to a certified host, its cheaper anyway, and gonna do an update to 1.3.9. Still havent changed the admin folder and other basics, so after a year, I finally gone a do it right. Wish me luck.
BUT if you have a quick fix for the linkpoint, dreamhost, "contact your merchant service" error code I love to know it.

Thanks

dreamhost says they are able to connect to secure.linkpt.net via 1129 with no problems.

i asked linkpoint to generate me a new PEM file they said they would not since the current PEM file was "working just fine on their end"... Like i said, i moved 6 months ago but never changed addresses with first data/linkpoint. i asked them "could an address mismatch be the problem". they said that it wouldn't matter because that would lead to a pem file that didnt work. and mine does work. So they say there is no address mismatch issue and again, wont regenerate me a new PEM without there being a faulty one to begin with.

im really frustrated at this point. I was going to install zen cart just so i could get some payments going thinking oscommerce was the issue. Its clear its beyond that so i dont really know what to do except start using the phone to take orders in the meantime.

Im going to fill out a contact form w/ linkpoint and refer them to this thread so they can see others having this issue and its obviously some sort of outage and not a singular problem.

THere is another guy having the same problem over on the dreamhost forums
http://discussion.dreamhost.com/thread-127027.html

He says he had to beat it out of them but curl is down?

Lol, that would explain something, curl down, hahahaha...
Lets hope it's up again soon. And lets hope someone tells us when.

im in a chat with them right now...so far he says it should be ok...but hes been gone for a while.... seriously 5 days of downtime and not notice?

he says my curl is fine and there is no reason why it should not work.... i dont know what to do at this point...

I just received a support mail that curl is a bit "messed" up on their side. And they keep me posted.

lostinmadnez:

I just received a support mail that curl is a bit "messed" up on their side. And they keep me posted.

sounds bad but i HOPE i get that email. LOL that will make me calm down that at least that isnt my problem for the most part. In the meantime i cant do anything for taking--PHONE orders.

You could enable PayPal (recommended: Express Checkout) on your site in the short term. https://www.zen-cart.com/getpaypal