BackUp ZC [Support Thread]

Read this tutorial: > https://www.zen-cart.com/tutorials/index.php?article=82

report back any errors in this folder: > root directory/ cache

haredo:

Read this tutorial:

report back any errors in this folder:

Thanks. Everything in the stor and admin works - the blank screen is only after trying to run the backup. I double-checked my file uploads and there are no recent error logs in that folder.

The only file I edited was the configure (to exclude my images folder) and I believe my sntax is correct:

  $exclude_files = array("".DIR_FS_CATALOG."cache",
  						 "".DIR_FS_CATALOG."extras",
  						 "".DIR_FS_CATALOG."images",
  						 "".DIR_FS_CATALOG."pub"
  						 );

Ok, here's what I found:

I use a shared SSL server and this program doesn't like the path that is normally used for all my admin functions:

https://www.sharedsslserver.com/mydomain.com/somescript.php

It will load the main backup screen within admin (https://www.sharedsslserver.com/mydomain.com/myadmin/backup_zc.php), but when I actually run a backup, it will return with a white screen and this in the URL bar:

https://www.sharedsslserver.com/backup_zc.php

Clearly, a broken path definition somewhere - but I can't fix it.

When I disable all SSL for admin side, the backup program works for the most part. I can do backups of all files and directories, downloaded or not. SQL backups do not work if I choose to download, or they seem to work if stored on the server, but the files are considered "invalid" when I try to open them.

I guess it doesn't matter, though, as I will NOT be running my store without full SSL on the admin side, so unless I missed something or a patch is written to allow for relative paths, I won't be able to use this backup program.

Cheepnis:

I installed this on an unmodified ZC v1.3.9h, MySQL 5.0.51a, PHP Version: 5.2.4 on an Apache server.

I have set php.ini to allow 1024M of memory and I have set the zip compression to as high as 9 and the memory limit in the config to as high as 1000M. I have set permissions on both cache and backups to 777. I excluded the images folder and a complete site size is less than 20M. My database is 4.7M

I only ever get a blank screen, regardless of settings: single directory or full site, sql on or off, download or not.

No files are created in the backups folder at all - just a plain blank screen for the response.

Any ideas?

It sounds like when you ftp the files up to your server something did not transfer correctly. I would re-transfer the files up to your server again.

Skip

I'm not seeing a 'Backup Zencart' box in my 'Tools' menu. I noticed someone else had the same issue though no idea what the fix was.

I've gone through to make sure everything is supposed to be where it is and I can't seem to figure out why it's not there...?

EDIT: Never mind...the problem was that I didn't check check the box for that mod in my user admin page.

Problem solved!

hi,
this module was used on ZenCart 1.3.9h, module version 1.0.7 and was working fine on previous server with mysql 1.0.92. not sure what the php server was, but the new one is 5.2.17
the servers have moved since then and upgraded to mysql 1.1.56
i have set chmod 777 on the zc_admin\backups and cache directories as suggested, though this has no effect as to creating the backup files. backup zc says they are created if i choose not to download, but when i go into ftp the files are not there. if i choose to download however, i get the following message:

Sorry, your security clearance does not allow you to access this resource.
Please contact your site administrator if you believe this to be incorrect.
Sorry for any inconvenience.

but this is because the files are not being created where Backup ZC says they should be. the directories mentioned have been given 777 CHMOD access via FileZilla 3.5.0, but to no effect.

what could be wrong??? 0o

It sounds like it is all about user rights.
Using your ftp software who owns the cache directory and admin/backup directory.

Backup ZC default uses the cache and admin/backup to write to so the script needs write access to those directories.

Skip

I installed this according to the instructions and all the files seem to be in the right place. But when I click on Tools->Backup Zencart, I get the notes on the left, and at the bottom it states, "Please be patient scanning your Zen Cart directory structure." But nothing ever appears on the right side of the screen. Any ideas?

I am running 1.3.9h and downloaded ver. 1.07.

laurenjj:

I'm not seeing a 'Backup Zencart' box in my 'Tools' menu. I noticed someone else had the same issue though no idea what the fix was.

I've gone through to make sure everything is supposed to be where it is and I can't seem to figure out why it's not there...?

EDIT: Never mind...the problem was that I didn't check check the box for that mod in my user admin page.

Problem solved!

Would you please explain where this box is that you spoke of? I also installed this module and it does not show up. What box is that I am suppose to check and where please?

I had this mod running on another site on another server and loved it.

On my current server all I get is Internal Server Error messages when I choose it from the menu.

I've reupped the files, even gone back and tried other versions of the mod. I'm running 1.3.9h and just can't get anything to work. I've checked the permissions as well, cache is set to 777. PHP version 5.2.9, MySQL 5.1.56.

Here's the error log entry:

[Fri Oct 07 17:11:59 2011] [error] [client My local machine IP] File does not exist: /home/mydomain/public_html/500.shtml, referer: http://www.mydomain.com/upgradetest/myadmin/server_info.php

The end piece, server_info.php in this case, is whatever page I was on when I tried to access backup.:frusty:

kuigy:

I had this mod running on another site on another server and loved it.

On my current server all I get is Internal Server Error messages when I choose it from the menu.

I've reupped the files, even gone back and tried other versions of the mod. I'm running 1.3.9h and just can't get anything to work. I've checked the permissions as well, cache is set to 777. PHP version 5.2.9, MySQL 5.1.56.

Here's the error log entry:

[Fri Oct 07 17:11:59 2011] [error] [client My local machine IP] File does not exist: /home/mydomain/public_html/500.shtml, referer: http://www.mydomain.com/upgradetest/myadmin/server_info.php

The end piece, server_info.php in this case, is whatever page I was on when I tried to access backup.:frusty:

The 500.shtml file is normally a cpanel error file that you setup.

Look in the zen cart cache folder and there should be an error file. That file should tell you what the error is.

It sounds like the install is wrong.

Skip

No errors show in the cache directory (at least none related to this mod.) I already posted the server error log, no help there either.

I've installed and reinstalled 3 different versions a total of 5 times now. I promise I installed it correctly according to the install instructions.

I've had this running before.

Are there any requirements that I'm missing?

My server has the memory limit set at 32M, but I went into the config and changed the chunk it tries to reserve to as low as 10M which didn't help either.

Well it's not the php memory limit. I edited php.ini and changed the value to 128M. Still nothing. I'll try reuploading the mod again.

I just installed a fresh copy of the latest Zen Cart 1.3.9h and added the sample info.

No other mods have been installed. The Zen Cart install was fine, all the checks were green. I did set it to use utf-8 though.

I uploaded all the files with Filezilla by entering the local directory of YOUR_ADMIN and selecting all files. I entered my admin directory as the remote directory. Uploaded the files and checked them. They are all in the correct directories.

Hop over to the admin area and click Backup Zen Cart. Then I get a 500 Internal Server Error. In the log file, the only error listed is a 404 because it can't find 500.shtml (which is not an error describing this 500.)

So, my thought is that the mod has requirements that are not listed. Maybe because the common set up on a server runs it just fine and my server isn't set up that way? Does anybody have an idea on how to troubleshoot this?

Went to my server's tech support and told them about it. They fixed whatever the issue was with the server. The mod is running fine.:clap:

I repeat, if you are getting a 500 Internal Server Error, check with your hosting company. My issue was not with the mod, but with my server config. I'm still waiting on them to tell me which setting was preventing this from working. If they let me know, I'll report it back here for posterity's sake.

Thanks for the mod!

Update: The issue was with php suhosin. I don't know what it is or why it was causing errors, but if you have problems point your tech support guys toward it. Now that I know that, turns out there's an entire thread about it already here: http://www.zen-cart.com/forum/showthread.php?t=110204

I hate to sound like an idiot, but where do I upload the folder?

JeffHughes:

I hate to sound like an idiot, but where do I upload the folder?

In the readme file you find how to install.

INSTALLATION

Unzip backup_zc_v???.zip file to a temp area on your local computer.
Rename the YOUR_ADMIN folder to match the admin folder name that you are using on your Zen Cart site.

Upload all files from the newly renamed "admin" folder as-is to your server, retaining folder structures.

Skip

Hello;

I need some help, I read the installation but confused on where to upload and do I upload into a fold?

Hello Skip;

I read the ReadMe

Unzip backup_zc_v???.zip file to a temp area on your local computer.
Rename the YOUR_ADMIN folder to match the admin folder name that you are using on your Zen Cart site.

Upload all files from the newly renamed "admin" folder as-is to your server, retaining folder structures.

But again I am a novice here, so I need to know, do I create a new folder and if so where do I place the folder, or do I upload the files and again where.

JeffHughes:

Hello Skip;

I read the ReadMe

Unzip backup_zc_v???.zip file to a temp area on your local computer.
Rename the YOUR_ADMIN folder to match the admin folder name that you are using on your Zen Cart site.

Upload all files from the newly renamed "admin" folder as-is to your server, retaining folder structures.

But again I am a novice here, so I need to know, do I create a new folder and if so where do I place the folder, or do I upload the files and again where.

unzip the mod file onto your local computer.

Once you have done that you will see a folder called YOUR_ADMIN.

Using a ftp utility log into your web site. And transfer all the files and folders from your local computer folder YOUR_ADMIN to your admin folder on the web site.

Note: treat the YOUR_ADMIN folder as the admin root. do not transfer YOUR_ADMIN folder. Just every thing under it.

Skip