Image Handler 3 Support Thread (for ZC v1.3.9)

original post: http://www.zen-cart.com/forum/showpost.php?p=1068097&postcount=510

I have since removed LB and IH3 and all but main images...left for 24+ hours then came back in added in all additional images with LB 1.6.2 left again for another 24+ hours and it has worked beautifully

now I just reinstalled IH3, everything in proper place and the popup is broken. It will not use the medium size image at all, when "view image" selected with right-click it goes to the normal url NOT bmz_cache (chmodded to both 755 then 777 as well as images folder).

have removed and uploaded new bmz_cache folder making sure it is chmodded right and all folders are empty and remain empty even after going to store to view it.

what do I need to do, please.

There is no difference between image handler 2 and 3 in this, so don't bother switching, IH3 is the one you should be usingI didn't figure there was. When I upgraded to zen cart 1.3.9.h I just compared the files from Image Handler 2 and made the changes . Thanks for the information.

When i looked just now

1. Image Handler isn't handling those images they are all coming from the images folder
2. What happens if you delete the .htaccess folder from the /bmz_cache folder
3. I know you are fairly conversant with zencart, but you haven't mentioned it, so are there anything errors appearing in the /cache folder
4. So if i am reading you correctly Image handler is creating folders in the bmz_cache but not images, or where the subfolders already there?, if so try clearing everything except the keep file out of the /bmz_cache

DarkAngel:

original post: http://www.zen-cart.com/forum/showpost.php?p=1068097&postcount=510

I have since removed LB and IH3 and all but main images...left for 24+ hours then came back in added in all additional images with LB 1.6.2 left again for another 24+ hours and it has worked beautifully

now I just reinstalled IH3, everything in proper place and the popup is broken. It will not use the medium size image at all, when "view image" selected with right-click it goes to the normal url NOT bmz_cache (chmodded to both 755 then 777 as well as images folder).

have removed and uploaded new bmz_cache folder making sure it is chmodded right and all folders are empty and remain empty even after going to store to view it.

what do I need to do, please.

Popping in from recovery briefly to throw in my three cents.. Sounds like a permissions issue and may have to do with not just the access permissions but the ownership of the folders.. Suggest Angel check in with the webhost to make sure that all is as it should be..

nigelt74:

When i looked just now

1. Image Handler isn't handling those images they are all coming from the images folder
2. What happens if you delete the .htaccess folder from the /bmz_cache folder
3. I know you are fairly conversant with zencart, but you haven't mentioned it, so are there anything errors appearing in the /cache folder
4. So if i am reading you correctly Image handler is creating folders in the bmz_cache but not images, or where the subfolders already there?, if so try clearing everything except the keep file out of the /bmz_cache

nigelt74:

When i looked just now

1. Image Handler isn't handling those images they are all coming from the images folder
2. What happens if you delete the .htaccess folder from the /bmz_cache folder
3. I know you are fairly conversant with zencart, but you haven't mentioned it, so are there anything errors appearing in the /cache folder
4. So if i am reading you correctly Image handler is creating folders in the bmz_cache but not images, or where the subfolders already there?, if so try clearing everything except the keep file out of the /bmz_cache

That is what I was fearing too, that IH is not handling the images anymore.

I have deleted both images from admin then from server---actually going in and manually deleting all folders within bmz folder.

I have even gotten rid of the .htaccess and .keep files then deleted the entire bmz folder and reuploaded

Like I said I uninstalled it/files and all totally for over 48 hours then reinstalled it but to no avail...it is driving me nuts...or nuttier as the case may be

I forgot too---there are no errors in the cache folder either

DivaVocals:

Popping in from recovery briefly to throw in my three cents.. Sounds like a permissions issue and may have to do with not just the access permissions but the ownership of the folders.. Suggest Angel check in with the webhost to make sure that all is as it should be..

permissions...aha...will check with host to see if anything changed cause she did have to reupload ALL images just before this started happening

even the watermar won't work and the priview images of ih3 are not sm, med and large either

DarkAngel:

permissions...aha...will check with host to see if anything changed cause she did have to reupload ALL images just before this started happening

even the watermar won't work and the priview images of ih3 are not sm, med and large either

Why did she have to re-upload all images, that doesn't make sense,
or, actually have tried creating a new product and uploading the image via zen-cart does it work?,
can you add additional images via image handler

If you have tried everything else then thats probably it.

Humour me here,

Delete the bmz_cache, now instead of uploading a new one, go to cpanel (or whatever the hosting panel is), and create a new one using your hosts file manager,

Now try IH.

The above has worked for me once, when everything else didn't.

It probably won't make a difference but worth a crack.

nigelt74:

Why did she have to re-upload all images, that doesn't make sense,
or, actually have tried creating a new product and uploading the image via zen-cart does it work?,
can you add additional images via image handler

it confused me too, she said she went in to replace an image with a new one and the mod had her upload all new ones...then it started happening with IH not working.

she said it had her upload all her images all over again so not sure if handler or owner malfunction at first...lol

have not tried creating a new product with image but will test...

tested with new item and new image and nope still not behaving right

If you have tried everything else then thats probably it.

Humour me here,

Delete the bmz_cache, now instead of uploading a new one, go to cpanel (or whatever the hosting panel is), and create a new one using your hosts file manager,

Now try IH.

The above has worked for me once, when everything else didn't.

It probably won't make a difference but worth a crack.

tried removing the bmz folder from myfiles in cpanel, then created a new folder which it set to chmod 755 and still no joy

this is so weird and I tried contacting her host but get a suspended page so no phone number to call them either

1quicksolution.com is host, have contacted her to see if she has their phone number somewhere...lol

@diva: sorry to hear you are in recovery...take it easy and slow and tke care of you above all else...hugs 2 u

update---

still problem exists and no contact info for her host anywhere not even via c-panel

DarkAngel:

update---

still problem exists and no contact info for her host anywhere not even via c-panel

I'm wondering if your customer's issue has something to do with the fact that when you visit the hosting company's website to find contact information, you are redirected to a page which informs you that the hosting company's own homepage of it's own website has been suspended.

Anyway, here's the hosting company's contact info, found from this source and this source:

1quicksolution.com contact
[email protected]
[email protected]
[email protected]

Webmaster:
[email protected]

Webmaster:
[email protected]

In other words, it sounds like an issue with the hosting company rather than with IH3. In particular, the part about IH3 asking her for all new images...that sounds like it might be a database corruption issue? Don't take my word for it though, I'm just guessing.

Hope this helps, good luck :smile:

Just to verify...I upload an image to my file manager. This image is not changed in any way, but a copy is made in the specified size and with my watermark, and this image is saved in bmz_cache. Is this correct?

I see that the files in bmz_cache are not labeled with their original name. If I delete an original image which I had uploaded, will the corrosponding bmz_cach image be deleted?

This is getting so confusing.
I want to delete all images on my website without deleting the listings. I will then upload new images. So, if I delete all of my original uploaded images will the bmz_cache images then disappear or do I need to delete them manually? And do I delete everything in bmz_cache or is there stuff that needs to be saved.
And can you explain why the folders in bmz_cache are labeled as "0-9" and "a-f" and where is the rest of the alphabet?

Please don't be mad at me for all these stupid questions. I actually am making progress thanks to you all.:clap:

sofasurfer:

Just to verify...I upload an image to my file manager. This image is not changed in any way, but a copy is made in the specified size and with my watermark, and this image is saved in bmz_cache. Is this correct?

I see that the files in bmz_cache are not labeled with their original name. If I delete an original image which I had uploaded, will the corrosponding bmz_cach image be deleted?

This is getting so confusing.
I want to delete all images on my website without deleting the listings. I will then upload new images. So, if I delete all of my original uploaded images will the bmz_cache images then disappear or do I need to delete them manually? And do I delete everything in bmz_cache or is there stuff that needs to be saved.
And can you explain why the folders in bmz_cache are labeled as "0-9" and "a-f" and where is the rest of the alphabet?

Please don't be mad at me for all these stupid questions. I actually am making progress thanks to you all.:clap:

1. No original image is not changed in any way, a correctly resized copied version will be created in the bmz_cache
2. No the bmz_cache version isn't deleted when you delete the original image.
3. The easiest way to clear the bmz_cache is to go to
   admin --> tools --> Image handler - and select clear image cache, and this will clear the bmz_cache
   It will automatically recreate any required images when they are requested by the site

sofasurfer:

And can you explain why the folders in bmz_cache are labeled as "0-9" and "a-f" and where is the rest of the alphabet?

Please don't be mad at me for all these stupid questions. I actually am making progress thanks to you all.:clap:

hex or base 16

nigelt74:

@landin
i am assuming the following
Images are being created in the bmz_cache folders, and are visible when viewed via your hosting control panel, BUT the image can't be viewed when you try to view them on the site OR via a direct link in the browser?

Try this
try deleting the .htaccess file out of the bmz_cache and see if that makes a difference,

If it does make a difference, copy the ,htaccess file out of images into the bmz_cache (the 2 files are identical, but for some bizarre reason this has fixed some peoples problems)

FINALLY!!!!!!!

:clap::clap::clap::clap::clap::clap:

I have been working all day, installing, uninstalling, reading and re-reading the README file to see what I missed, quadruple checking everything, in addition to reading through 30 pages of questions/answers trying to get this mod to work and this was a very simple solution!

Please consider making it a sticky or listing it in the Troubleshooting section of the README file.

THANK YOU!!!! :hug:

shartlesville:

FINALLY!!!!!!!

:clap::clap::clap::clap::clap::clap:

I have been working all day, installing, uninstalling, reading and re-reading the README file to see what I missed, quadruple checking everything, in addition to reading through 30 pages of questions/answers trying to get this mod to work and this was a very simple solution!

Please consider making it a sticky or listing it in the Troubleshooting section of the README file.

THANK YOU!!!! :hug:Glad you found the answer to your issue..

Can't make ONE POST a sticky.. Even off we could there's no need to make it a sticky since it's truly a ONE OFF kind of situation.. The entire IH3 support thread is a sticky post, and this issue doesn't happen to everyone (just certain hosting configurations for unknown reasons).. Besides admins aren't gonna let me update IH3 just to add one line for a one off issue to the readme..

Hi - my issue is images in product pages - default and additional - have disappeared since I installed IH3.

All images are present on the home page, and indeed on the first listing page of a category however beyond that images are missing but the text description for the image is showing.

Also - prior to installing IH3 I had installed Google Merchant after which when adding a new product I could not get images to load ("No Picture Available"). No Configuration changes were made to images, new listing, all listings etc.

Subsequent to installing IH3, I can add images to new product listing AFTER saving it (without an image) and by then going to Tools, IH3 and inserting images - problem is that the default image does not show up in the product page, only the additional images do. An error message says could not load default image albeit the default image shows up with all the additional images in the box (in Tools).

So Iam slowly but surely pulling out the little hair I have left. :laugh:

Any and all assistance appreciated.

cheers,
Mike

shags38:

Hi - my issue is images in product pages - default and additional - have disappeared since I installed IH3.

All images are present on the home page, and indeed on the first listing page of a category however beyond that images are missing but the text description for the image is showing.

Also - prior to installing IH3 I had installed Google Merchant after which when adding a new product I could not get images to load ("No Picture Available"). No Configuration changes were made to images, new listing, all listings etc.

Subsequent to installing IH3, I can add images to new product listing AFTER saving it (without an image) and by then going to Tools, IH3 and inserting images - problem is that the default image does not show up in the product page, only the additional images do. An error message says could not load default image albeit the default image shows up with all the additional images in the box (in Tools).

So Iam slowly but surely pulling out the little hair I have left. :laugh:

Any and all assistance appreciated.

cheers,
Mike

have you made sure all files got uploaded to their proper places?

just to make sure go to admin/configuration/images just to ensure the settings are still the same

and as always folks----please give link to naughty store and am assuming you are using zencart 1.3.9h

have you tried disableing the google mod to see if IH3 works with it not on.

Your image issues began prior to installing IH3. Suggest uninstalling/disabling Google Merchant to see if IH3 works. You will also need to look at both mods to see if they have any common files that need merging.

If IH3 works without Google Merchant installed, you will need to get support for this issue on the Google Merchant support thread.

shags38:

Hi - my issue is images in product pages - default and additional - have disappeared since I installed IH3.

All images are present on the home page, and indeed on the first listing page of a category however beyond that images are missing but the text description for the image is showing.

Also - prior to installing IH3 I had installed Google Merchant after which when adding a new product I could not get images to load ("No Picture Available"). No Configuration changes were made to images, new listing, all listings etc.

Subsequent to installing IH3, I can add images to new product listing AFTER saving it (without an image) and by then going to Tools, IH3 and inserting images - problem is that the default image does not show up in the product page, only the additional images do. An error message says could not load default image albeit the default image shows up with all the additional images in the box (in Tools).

So Iam slowly but surely pulling out the little hair I have left. :laugh:

Any and all assistance appreciated.

cheers,
Mike

Hi everybody!
I am using IH for my shop and I was wondering if anybody has seen a module or knows how to make IH show a second image on a mouse hover on the first image in a catalog.
Here is an example - http://www.yoursclothing.co.uk/C/All_Dresses-%2818%29.aspx
Just hover on any image and the second one will appear.
Thank you!

Dan123:

Hi everybody!
I am using IH for my shop and I was wondering if anybody has seen a module or knows how to make IH show a second image on a mouse hover on the first image in a catalog.
Here is an example - http://www.yoursclothing.co.uk/C/All_Dresses-%2818%29.aspx
Just hover on any image and the second one will appear.
Thank you!

You really should post this question in a NEW thread as it's not really related to support for IH3..