Can't Create Products!!! Hosted on Network Solutions

I am using version 1.3.9h
I am using a new install
I can create categories, free shipping products, music products and all the rest but when i try and create a new products_General i can fill in the info and hit preview and it takes ages and then comes up can't display the page!

What do i need to do? :frusty:

Any ideas would be appreciated

Post your server details

Sorry i'm new on the block what do you mean?
:oops:

Kobra means... where is your site being hosted, and what server platform is it being hosted on.

Generally, hosts provide either WINDOWS servers or LINUX servers (or both).

What server is your site on, and what VERSIONS of server software are installed.

(Just ask your host for this info if you don't know where to find it.)

Networksolutions is hosting it!
Server OS: Linux vux109 2.6.37.6-NETSOL #1 SMP Wed May 25 20:14:32 EDT 2011 i686
Database: MySQL 5.0.89
Server: Apache/2.2.17 (Unix) FrontPage/5.0.2.2635
PHP Version: 5.2.17 (Zend: 2.2.0)

Let me know if you need any other info!

The server looks OK.

It could be faulty PHP files in your admin installation.

Thanks for you help Schoolboy which files would be faulty??

Thanks in advance for your help!

schoolboy:

The server looks OK.

It could be faulty PHP files in your admin installation.

I have tried a complete new install and it still is bad!!:lamo:

When it times out the address its trying to get to is mystoreaddress/product.php?cPath=5_6&product_type=1&action=new_product_preview

I have tried a complete new install and it still is bad!
You might find some clues if you search here for network solutions

They have some quirks in the way they setup their servers

Network Solutions and GoDaddy compete aggressively with each other for the Annual "Worst Host in the Universe" awards.

These companies are almost ok for domain registering only... but NOTHING else.

While you can, get out of Network Solutions (as the don't offer Solutions, only Problems), and if you are intending to take eCommerce seriously, CLICK HERE

schoolboy:

Network Solutions and GoDaddy compete aggressively with each other for the Annual "Worst Host in the Universe" awards.

These companies are almost ok for domain registering only... but NOTHING else.

While you can, get out of Network Solutions (as the don't offer Solutions, only Problems), and if you are intending to take eCommerce seriously, CLICK HERE

Is there no fix?? If all the other product types work it seems strange!! I can't get our at the mo i have bought too many years!!

Go to the Catalog ... Product Types ... and hit the EDIT ...

What do you see in the settings for the Product - General ...

Ajeh:

Go to the Catalog ... Product Types ... and hit the EDIT ...

What do you see in the settings for the Product - General ...

Name = Product-General
Default image = Blank
Upload to directory = Main Directory
Handler Page = Product
This product can be added to cart = checked
This product should be considered a sub-type of = Product-General

Thanks for your help! I'm kinda :frusty:

Could you change the ...

Handler Page: product

in lower case ...

Ajeh:

Could you change the ...

in lower case ...

Sorry a typo on my part it is already lowercase!!

Your cirectory:
/cache

is set to 777 ...

and you see no debug logs in there? :unsure:

Ajeh:

Your cirectory:
/cache

is set to 777 ...

and you see no debug logs in there? :unsure:
it is 777...
but it does have a bunch of debug logs!!!!

Could yo perhaps refresh the /cache directory and read the last one in there when you try to create a Product General? :unsure:

Ajeh:

Could yo perhaps refresh the /cache directory and read the last one in there when you try to create a Product General? :unsure:

Thanks Ajeh,

The last log says
"[01-Jul-2011 18:07:51] PHP Fatal error: Call to undefined function zen_date_diff() in /[my store info]/includes/header.php on line 75"

I tried creating a new product-genral - page won't show but no new error!!:(

Are you sure you are using v1.3.9h ...

Is this a clean install or an upgrade?

Do you have any add ons?