Image Handler 4 (for v1.5.x) Support Thread

HI all.

I just installed this mod and for some reason after I did all the descriptions of my products disappeared.. I did everything to the "T" as the instructions stated and now I'm at a loss as to how to fix it. I've tried reinstalling the files but it didn't work.

Please help.

I'm running v1.5.1 and my link is https://www.katstamps.com here's a page with no description that I'm talking about..

http://katstamps.com/shopping/index.php?main_page=product_info&cPath=33_65&products_id=499

Thank you in advance.

QueenKat:

I just installed this mod and for some reason after I did all the descriptions of my products disappeared.. I did everything to the "T" as the instructions stated and now I'm at a loss as to how to fix it. I've tried reinstalling the files but it didn't work.

It looks like something got broken during the installation. The page is aborting before being fully displayed.

I suspect that things will work again if/when you revert back to the original 'classic' template.

If you happen to recognise the following piece of code:

As being a part of one of the files that you edited/replaced, then that file is the culprit. The cause of the problem could be something as simple as a blank line inadvertently added to the end of the file.
The best way to get your store back online as quick as possible will be to restore/reinstall your template files. In fact you should make this your priority. You can come back and re-install IH later.

Cheers
Rod

QueenKat:

HI all.

I just installed this mod and for some reason after I did all the descriptions of my products disappeared.. I did everything to the "T" as the instructions stated and now I'm at a loss as to how to fix it. I've tried reinstalling the files but it didn't work.

Please help.

I'm running v1.5.1 and my link is https://www.katstamps.com here's a page with no description that I'm talking about..

http://katstamps.com/shopping/index.php?main_page=product_info&cPath=33_65&products_id=499

Thank you in advance.

So, I looked at the above provided "broken" page and then clicked on the link to step back one: http://katstamps.com/shopping/index.php?main_page=index&cPath=33_65 and was able to see a list of items that appear to have descriptions based on all of the extra text between lines.

Before taking action as inferred here, please read.

If not mistaken, I thought the installer for IH "integrated" with the existing file structure so that uninstalling would return things back to the way they were before. Further, it seems that it is to affect the applicable template file that displays individual product information. And yet more is that if in fact the instructions have been followed to a T that there is/was some alternate template mod that did not get considered prior to installation.

Before really diagnosing, when you say that information is missing, is it missing from the screen or your datatbase? If from your database, then restore the backup made prior to installation of IH, if from the screen, then perhaps reviewing what database field that information is in might help. Also by checking to see if you have any error logs that might indicate what the problem is.

There may be a modification error made to your site a long time ago that has only now surfaced. As you might come to find out, installation of this mod in accordance with the instructions is unlikely to have caused your issue. I'll leave it there, but suggest providing additional detailed information to ensure quality support.

My recommendation is to uninstall, and then from step one, install again. (I thought the uninstall was pretty much automatic once initiated.) From further independent review, it appears that the descriptions still exist, but are not presented and that as part of installation, something has not been performed in accordance with the instructions, otherwise it would seem that the files modified would be as they were plus the new image code, not some variation of what they were with the new image code.

mc12345678:

So, I looked at the above provided "broken" page and then clicked on the link to step back one: http://katstamps.com/shopping/index.php?main_page=index&cPath=33_65 and was able to see a list of items that appear to have descriptions based on all of the extra text between lines.

With respect. You are not addressing the problem.

1. The page is broken (try 'view source')
2. clicking on the link to take you back a step is taking you to a different page. One that hasn't been modified, there is no reason for it to not work.
3. The 'descriptions disappeared' is misleading. The actual symptoms being no data beyond the <hr class="product-divider"></hr> is being output, which includes additional images, followed by the description, then the right hand sidebar, and finally the footers.

mc12345678:

Before taking action as inferred here, please read.

To the OP. I stand by my advice:
The best way to get your store back online as quick as possible will be to restore/reinstall your template files. In fact you should make this your priority. You can come back and re-install IH later.

I'm not saying that mc12345678's diagnostics aren't without merit. It is a matter of priority’s. If this were a test/development store rather than a live store the prioritys would be different.

Cheers
Rod

QueenKat:

HI all.

I just installed this mod and for some reason after I did all the descriptions of my products disappeared.. I did everything to the "T" as the instructions stated and now I'm at a loss as to how to fix it. I've tried reinstalling the files but it didn't work.

Please help.

I'm running v1.5.1 and my link is www.katstamps.com here's a page with no description that I'm talking about..

http://katstamps.com/shopping/index.php?main_page=product_info&cPath=33_65&products_id=499

Thank you in advance.
Your description of the problem is tad vague here, so you need to clarify a few things.. Exactly WHEN did "descriptions of my products disappeared"?? IMMEDIATELY after you installed IH4 OR IMMEDIATELY after you "did all the descriptions". It makes a difference as to the actual cause of the issue. Also what do you mean by you did when you say you "did all the descriptions".

IH4 if installed correctly should just work (meaning all files are uploaded to the correct locations as per the installation instructions).. You are using a Picaflor Azul template which are well made.. So unless you made modifications to your template, it is UNLIKELY the template is the cause.

I suspect that the issue here is either an incorrect IH4 install or something you've modified in your store after installing IH4 is the cause of your issue. (thinking it's more likely the latter than the former) Suggest rolling back your store to the state it was prior to installing and starting over with JUST installing IH4. Make sure it works before you do anything else.

DivaVocals:

Your description of the problem is tad vague here, so you need to clarify a few things.. Exactly WHEN did "descriptions of my products disappeared"?? IMMEDIATELY after you installed IH4 OR IMMEDIATELY after you "did all the descriptions". It makes a difference as to the actual cause of the issue. Also what do you mean by you did when you say you "did all the descriptions".

IH4 if installed correctly should just work (meaning all files are uploaded to the correct locations as per the installation instructions).. You are using a Picaflor Azul template which are well made.. So unless you made modifications to your template, it is UNLIKELY the template is the cause.

I suspect that the issue here is either an incorrect IH4 install or something you've modified in your store after installing IH4 is the cause of your issue. (thinking it's more likely the latter than the former) Suggest rolling back your store to the state it was prior to installing and starting over with JUST installing IH4. Make sure it works before you do anything else.

Missed BOTH of RodG's posts... :laugh: Carry on.. His advice pretty much mirrors mine.. roll back.. start over.. The issue isn't IH4 but some other modification or faulty installation..

RodG:

With respect. You are not addressing the problem.

1. The page is broken (try 'view source')
2. clicking on the link to take you back a step is taking you to a different page. One that hasn't been modified, there is no reason for it to not work.
3. The 'descriptions disappeared' is misleading. The actual symptoms being no data beyond the <hr class="product-divider"></hr> is being output, which includes additional images, followed by the description, then the right hand sidebar, and finally the footers.

To the OP. I stand by my advice:
The best way to get your store back online as quick as possible will be to restore/reinstall your template files. In fact you should make this your priority. You can come back and re-install IH later.

I'm not saying that mc12345678's diagnostics aren't without merit. It is a matter of priority’s. If this were a test/development store rather than a live store the prioritys would be different.

Cheers
Rod
Yeah, unfortunately I don't have a browser installed on my cellphone that offers showing the page code. I totally agree with the priorities, but didn't want the OP to hastily take random actions. I've read enough times in this Forum about the importance of following the instructions, and have had to go through them myself. I was hoping to save Diva Vocals a chime in, but alas we three wrote at about the same time.

The back to business part is like said roll back, and try again. Good to have a snapshot of what you have, so as to maybe figure out in future how it happened and maybe prevent again, but I think I'll back out now. Doesn't seem like this kitchen of chefs needs this line cook.

DivaVocals:

Missed BOTH of RodG's posts... :laugh: Carry on..

Mr invisible strikes again. LOL.

DivaVocals:

His advice pretty much mirrors mine.. .

It happens far more often than not :)

Cheers
Rod

RodG:

Mr invisible strikes again. LOL.More like Ms Sleep Deprivation strikes again.. :laugh:

RodG:

It happens far more often than not :)

Cheers
RodHow about that???:smile:

**Hi Everyone,

I'm running v1.5.1, This is my question.... Is there a way to center the additional images under the main image on the product page?:blink:**

Little Red Crane:

**Hi Everyone,

I'm running v1.5.1, This is my question.... Is there a way to center the additional images under the main image on the product page?:blink:**

Basically through the css stylesheet for yoour active template's product page you should be able to position the additional images.

I'm not good with the various css commands and often have to search online to accomplish what I am tryiing to do or just try different things until it works. (I don't recommend significant testing on an active site, rather some test/local site.)

Little Red Crane:

**Hi Everyone,

I'm running v1.5.1, This is my question.... Is there a way to center the additional images under the main image on the product page?:blink:**

mc12345678:

Basically through the css stylesheet for yoour active template's product page you should be able to position the additional images.

I'm not good with the various css commands and often have to search online to accomplish what I am tryiing to do or just try different things until it works. (I don't recommend significant testing on an active site, rather some test/local site.)
Respectfully this discussion is not related to the support of Image Handler 4, and should be continued on a separate thread..

Hi everyone, I am having a stupid question, I tried to search around but cannot get the answer, I am using zencart 1.5.1 and IH4. Everything seem smooth after installed. But in the product page of the additional image, only the first image has watermark while the other additional image do not have, how can I fix this problem?

jackwong21:

Hi everyone, I am having a stupid question, I tried to search around but cannot get the answer, I am using zencart 1.5.1 and IH4. Everything seem smooth after installed. But in the product page of the additional image, only the first image has watermark while the other additional image do not have, how can I fix this problem?

Would help to have a link to the site so we're not guessing..

Hi All,

I'm Using IH4 & want to position additional Images under the main image instead of centered at the bottom of the product page.... :blink:

Little Red Crane:

Hi All,

I'm Using IH4 & want to position additional Images under the main image instead of centered at the bottom of the product page.... :blink:
This is not related to IH4 support.. this is a template modification question and should be posted in a new thread..

Hello all.
I just installed IH4 and all seems to be working except.. I can't get the additional images to appear in my products. For example.. I have uploaded an additional image for this product:

http://katstamps.com/shopping/index.php?main_page=product_info&cPath=131_134&products_id=44

But it's not showing up in the store.. But it does show up in the admin. Is there something special I need to do to make it go "live"?

Thanks in advance.
Vikki

Ps.. Running V. 1.5

QueenKat:

Hello all.
I just installed IH4 and all seems to be working except.. I can't get the additional images to appear in my products. For example.. I have uploaded an additional image for this product:

http://katstamps.com/shopping/index.php?main_page=product_info&cPath=131_134&products_id=44

But it's not showing up in the store.. But it does show up in the admin. Is there something special I need to do to make it go "live"?

Thanks in advance.
Vikki

Ps.. Running V. 1.5Nope.. so I would say something else you've installed is interfering with the additional images code from fully rendering..

Diva & et al,

Having a problem with 2 of 3 pics uploaded and IH4 handling them.
ZC 1.5.0 installed, Light Box and IH4 are the image handlers.

Web page having difficulties is:
http://www.pugsugottasave.org/shop/Donation/Holly-and-Growler

When clicking on the current main image to view the larger image, light box can't seem to pull up the photo, the first additional image (at the bottom of the screen) does not display when hovered on, but the second additional image does. Also, can see that a bmz_cache record does not show when hovering over the first additional, but does when looking at the second additional image.

Just realized that also I have CEON URI rewrite installed, neither the images nor bmz_cache directories are currently bypassed by the .htaccess file. Um, things I have tried have been to swap the sequence of pictures, but it is always the photo that is currently last that will work while the others will not. I have also tried using microsoft paint to open and resave the files as JPG files to see if there was some background code that is affecting the presentation of the pictures. So, if I put the picture that is currently the last photo as the first, I can click on the photo and it will show as large in the light box, but neither of the other two will show at all (on hover or click). I have also tried renaming the files prior to upload and as part of first assignment.

If you goto http://www.pugsugottasave.org/shop/Donation and look through to Holly and Growler and hover over the image you will see the same issue described about hover not presenting the photo. I do not seem to have this on any other photos.

What other info might be of benefit? I don't have any error logs on the issue as shown through the Display Debug logs addin. I have also only assigned a maximum dimension for the width of my large photos. Didn't try assigning only a maximum height yet. (Previously had both max width and height assigned.)

Nevermind, I finally figured it out.

In my .htaccess I had allow and deny rules that escaped extensions of jpg, gif, png, etc...; however, they did not escape JPG, GIF, PNG, ETC...

As a result, although one of the files was able to "make it through", the others that for whatever reason do not show up as being in the bmz_cache directory, and were in fact in the images directory were not being presented forward from the server.

Problem fixed... Whew. Didn't think it was directly related to the programming, but wasn't sure what oddity was being introduced to prevent Image Handler from doing its thing. Still not sure why the files don't show up as being from the bmz_cache directory, but really more concerned about all of these great addons working for our visitor(s).