Image Handler 4 (for v1.5.x) Support Thread

Hello Diva and other Zenners -

I have gone through the entire 74 pages of this thread to see if anyone else was encountering the same errors that I was. I only found one person who reported the same error and that is on post number 438.

Here's the link to that post so you don't have to scroll around to find that issue: http://www.zen-cart.com/showthread.php?194740-Image-Handler-4-%28for-v1-5-x%29-Support-Thread&p=1172352#post1172352

Here's what I have and what I am encountering:

Fresh installation of Zencart 1.5.1. The only other add on other than IH4 that I have is column divider pro.
IH4 installation went fine. Easy to read instructions.
After configuring IH4, every time I click on my site, the site behaves erratically. Sometimes the cart works exactly as it's supposed to, other times, it just freezes. The category section will sometimes just stay in the middle of the page when the site loads to display something that I click on. Whenever the site does not load everything, the right sidebar and the footer does not load. When clicking on subcategories - sometimes the products are displayed, other times it's just a blank page.

I've uninstalled and reinstalled IH4 several times and the issue is persisting. The site can be seen at (please note that this site is under development. while the url is of an adult nature, the category and sub categories that are currently set up are for costumes and lingerie. If you are easily offended, please do not click on the site). The site is located at www dot just-v i b r a t o r s (the "-" needs to be typed between the two words) dot com/zencart/just-v i b r a t o r

As much as I would love to say a certain subcategory does not show images consistently so you can click on it to see what I'm talking about, the issue is the erratic behavior is non-consistent. If you type in the url above and click on the category, and a few of the subcategories, you will notice the issue. It

DivaVocals:

and have you done the following:

• Checked your error logs to see what error messages may be appearing?? (this is the first place you should go ANYTIME you are experiencing issues with blank pages or content not displaying)

• Tried switching templates to see if the same behavior persists?

• Tried turning off Image Handler in the admin and then seeing if the same behavior persists??

Diva had asked the questions above to the person posting the original issue: I did check the error logs. There are no errors to report.
I switched templates to the defualt zen and the same problem persists in that template.
As soon as I turn IH4, the site does not act up. Because this is going to be image heavy, I really need something like IH4.

If anyone can point me to the right direction - I will be grateful. Thank you in advance.

Here are a few example screenshots: The first image is when the site is doing exactly what it's supposed to do: [Attachment no longer available]

The second image is of a sub category that is displaying a blank page and also notice the right sidebar missing

The third screen shot is when I clicked on Home, the site reloaded and frooze on this screen:

kman55:

Hello Diva and other Zenners -

I have gone through the entire 74 pages of this thread to see if anyone else was encountering the same errors that I was. I only found one person who reported the same error and that is on post number 438.

Here's the link to that post so you don't have to scroll around to find that issue: http://www.zen-cart.com/showthread.php?194740-Image-Handler-4-%28for-v1-5-x%29-Support-Thread&p=1172352#post1172352

Here's what I have and what I am encountering:

Fresh installation of Zencart 1.5.1. The only other add on other than IH4 that I have is column divider pro.
IH4 installation went fine. Easy to read instructions.
After configuring IH4, every time I click on my site, the site behaves erratically. Sometimes the cart works exactly as it's supposed to, other times, it just freezes. The category section will sometimes just stay in the middle of the page when the site loads to display something that I click on. Whenever the site does not load everything, the right sidebar and the footer does not load. When clicking on subcategories - sometimes the products are displayed, other times it's just a blank page.

I've uninstalled and reinstalled IH4 several times and the issue is persisting. The site can be seen at (please note that this site is under development. while the url is of an adult nature, the category and sub categories that are currently set up are for costumes and lingerie. If you are easily offended, please do not click on the site). The site is located at www dot just-v i b r a t o r s (the "-" needs to be typed between the two words) dot com/zencart/just-v i b r a t o r

As much as I would love to say a certain subcategory does not show images consistently so you can click on it to see what I'm talking about, the issue is the erratic behavior is non-consistent. If you type in the url above and click on the category, and a few of the subcategories, you will notice the issue. It

Diva had asked the questions above to the person posting the original issue: I did check the error logs. There are no errors to report.
I switched templates to the defualt zen and the same problem persists in that template.
As soon as I turn IH4, the site does not act up. Because this is going to be image heavy, I really need something like IH4.

If anyone can point me to the right direction - I will be grateful. Thank you in advance.and like the other thread you posted, it was pointed out that the issue is likely related to one of your images.. It could be a corrupted image or an improperly named image, or image permissions.. Can't say, you will have to figure out which are the offending products and look at the images involved.. And I would say it's caused when the offending image/product is displayed in the new products sidebox.. You might start with the products here here: www(dot)just-vibrators(dot)com/zencart/just-vibrator/index.php?main_page=products_new&disp_order=6&page=6 & www(dot)just-vibrators(dot)com/zencart/just-vibrator/index.php?main_page=products_new&disp_order=6&page=10.. because when browsing through the new products, the right sidebar and footer disappears when I reach these pages.. You'll need to go through the rest of your new products to see where else this happens..

may I suggest that if you don't want your site indexed you type it in this manner. All the extra spaces are not necessary..
www(dot)just-vibrators(dot)com/zencart/just-vibrator

http://r00kie.com/grnc/zencart/
Zen Cart 1.5.1
Database Patch Level: 1.5.1
PHP Version 5.2.17
Fresh install
Installed via ftp
mysql: 5.5.33

This is my first zencart and I've been extremely happy with the software and plugins, that others have provided! I have a full site up and running, but before I make the changes to the live site, I have a secondary copy of the cart on another server. I performed the install of IH4, and everything went great, and worked great. The only thing I noticed, and can't seem to figure out whats going wrong is when you click on an item and view it. There are additional product images that I have loaded, and they show up in the small thumbnails, which is great, but when I try to view/enlarge the additional photos, it fails. Now if I click on the main product image, and view/enlarge it, it works as expected. I've tried doing some searches on the forums, and on google, to see if anybody else had experienced this and had a solution. However I was unable to find any reference to this problem. I'd be extremely grateful if somebody could take a few moments, and possible lend their help and expertise, as I'm sure it's something stupid that I have reconfigured possibly or didn't implement properly. Once again thanks to whomever in advance for the help!

Scott

kman55:

The second image is of a sub category that is displaying a blank page and also notice the right sidebar missing

I clicked through a lot of items and categories on your site, and everything I clicked on appeared to work correctly except the "vibrating underwear" category, which consistently displays as your second screenshot.

I would start with this category as it only has 96 items - maybe disable the entire category and all products in the category and see if the problem goes away. Then re-enable the category and test a limited number of these products to see if you have a problem with a specific image.

good luck

solo:

http://r00kie.com/grnc/zencart/
Zen Cart 1.5.1
Database Patch Level: 1.5.1
PHP Version 5.2.17
Fresh install
Installed via ftp
mysql: 5.5.33

This is my first zencart and I've been extremely happy with the software and plugins, that others have provided! I have a full site up and running, but before I make the changes to the live site, I have a secondary copy of the cart on another server. I performed the install of IH4, and everything went great, and worked great. The only thing I noticed, and can't seem to figure out whats going wrong is when you click on an item and view it. There are additional product images that I have loaded, and they show up in the small thumbnails, which is great, but when I try to view/enlarge the additional photos, it fails. Now if I click on the main product image, and view/enlarge it, it works as expected. I've tried doing some searches on the forums, and on google, to see if anybody else had experienced this and had a solution. However I was unable to find any reference to this problem. I'd be extremely grateful if somebody could take a few moments, and possible lend their help and expertise, as I'm sure it's something stupid that I have reconfigured possibly or didn't implement properly. Once again thanks to whomever in advance for the help!

Scott

As in my earlier reply today, there are a number of reasons images may fail to display.. a corrupted image or an improperly named image, or image permissions.. Can't say, you will have to figure out which are the offending products and look at the images involved.. And very rarely it could be that the GD Library binaries are corrupted.. (and this last one you MUST speak to your host about if it is the issue)

DivaVocals:

As in my earlier reply today, there are a number of reasons images may fail to display.. a corrupted image or an improperly named image, or image permissions.. Can't say, you will have to figure out which are the offending products and look at the images involved.. And very rarely it could be that the GD Library binaries are corrupted.. (and this last one you MUST speak to your host about if it is the issue)

I understand about the corrupted image, and would totally agree with you, however I have checked them several times, and the work great, and can access them fine if I point my browser directly to them, or disable using IH4, then they display fine. The photos i uploaded have very simple name conventions.

IE:
new_polo.jpg
new_polo_02.jpg
new_polo_03.jpg
etc....

tshirt.jpg
tshirt_02.jpg
tshirt_03.jpg
etc...

If you think it could possibly be my hosting providers GD library's, then I will submit a trouble ticket and ask them to investigate. I was hoping something more simple that I possibly messed up. Thanks again for the help and advice. I'll keep trying to figure something out based on your advice. But if you do come up with anything else, I'd greatly appreciate any more help that you'd or anybody else would be willing to provide. Thanks again in advance

Scott

I don't have any other options to suggest or guess at.. I listed the usual problems. Can't see your site so I have nothing further to add..> solo:

I understand about the corrupted image, and would totally agree with you, however I have checked them several times, and the work great, and can access them fine if I point my browser directly to them, or disable using IH4, then they display fine. The photos i uploaded have very simple name conventions.

IE:
new_polo.jpg
new_polo_02.jpg
new_polo_03.jpg
etc....

tshirt.jpg
tshirt_02.jpg
tshirt_03.jpg
etc...

If you think it could possibly be my hosting providers GD library's, then I will submit a trouble ticket and ask them to investigate. I was hoping something more simple that I possibly messed up. Thanks again for the help and advice. I'll keep trying to figure something out based on your advice. But if you do come up with anything else, I'd greatly appreciate any more help that you'd or anybody else would be willing to provide. Thanks again in advance

Scott

Good day,

I am running Zen Cart 1.5.1. It is a fresh installation with the following addons:

Canad Post Shipping Module;
Canadian Taxes;
Custom Template (not a template monster one);

I am considering installing Image Handler 4 as the images in my Zen Cart are blurry despite several attempts to fix the problem through the admin panel adjustments setting all heights to zero. My question is: I have seen repeated references to auto installer for IH4 but the files I unzipped do not have any executable files that can automatically instal IH4. What am I missing?

Thank you.

The readme file walks through the installation steps including how to trigger the auto installer.> EHSI:

Good day,

I am running Zen Cart 1.5.1. It is a fresh installation with the following addons:

Canad Post Shipping Module;
Canadian Taxes;
Custom Template (not a template monster one);

I am considering installing Image Handler 4 as the images in my Zen Cart are blurry despite several attempts to fix the problem through the admin panel adjustments setting all heights to zero. My question is: I have seen repeated references to auto installer for IH4 but the files I unzipped do not have any executable files that can automatically instal IH4. What am I missing?

Thank you.

Thank you for the reply. It is obviously my fault, but I read the installation instructions and this is the reason I posted in here. I still have the same question where is the auto installer?

In the New Installation Instructions (which I read several times) I see that I have to manually upload my IH4 files (via FTP) to the server. I do not see any instructions how to trigger an auto installer that would upload the files and install them for me. I suppose the I have to trigger the auto installer after my files are on the server?

I need the answer.

Thank you.

EHSI:

Thank you for the reply. It is obviously my fault, but I read the installation instructions and this is the reason I posted in here. I still have the same question where is the auto installer?

In the New Installation Instructions (which I read several times) I see that I have to manually upload my IH4 files (via FTP) to the server. I do not see any instructions how to trigger an auto installer that would upload the files and install them for me. I suppose the I have to trigger the auto installer after my files are on the server?

I need the answer.

Thank you.

Taken DIRECTLY from the install instructions tab..

2. Next, using an FTP program, upload the files from "1_Installation_Files" to your store -- DO NOT upload the "1_Install_Files" folder, just the CONTENTS of this folder

   (copy ALL of the add-on files to your store!!      Most issues are caused by store owners who decide to NOT load ALL of the module files) 

3. **Return to your store's admin and click on any link. If you followed the instructions above, you will see a message in the message stack at the top of your admin screen confirming a successful install. **

4. Navigate to Admin > Configuration > Images, set "IH resize images" to "yes".

The auto-installer is included in the fileset.. It does not auto upload the files.. You FTP them as the instructions say you must do.. Follow the installation instructions and the auto-installer will execute.. This is not a Windows app.. there is no .exe file..

Thank you. It is better to ask than to be sorry.

EHSI:

Thank you. It is better to ask than to be sorry.

Except this already IS in the readme instructions which is why I referred you back to them.. All that happened is I re-posted the same information I referred you to..

Your instruction are not clear enough and they allow for different interpretations. You re-posted your read me instructions WITH your additional personal instructions. That is why I was able to install the IH4, not because you re-posted the read me instructions. Thank you for help.

I installed the IH4. The hover effect does not work for some reason. Below is the screenshot of control panel. Could you please let me know what could be the problem.

Here is a larger image of the screenshot. Thank you again.

EHSI:

Your instruction are not clear enough and they allow for different interpretations. You re-posted your read me instructions WITH your additional personal instructions.Hmmmm.. Right.. interesting considering that this has never been an issue for others since the introduction of the auto-installer functions.. (and the only PERSONAL instruction I provided was to let you know that this is NOT a windows app -- which should be fairly obvious) If you feel that the instructions weren't clear, I would welcome any suggestions for how this could be worded..

EHSI:

Here is a larger image of the screenshot. Thank you again.

Did you follow the LAST STEP of the installation instructions??

DivaVocals:

and like the other thread you posted, it was pointed out that the issue is likely related to one of your images.. It could be a corrupted image or an improperly named image, or image permissions.. Can't say, you will have to figure out which are the offending products and look at the images involved.. And I would say it's caused when the offending image/product is displayed in the new products sidebox.. You might start with the products here here: www(dot)just-vibrators(dot)com/zencart/just-vibrator/index.php?main_page=products_new&disp_order=6&page=6 & www(dot)just-vibrators(dot)com/zencart/just-vibrator/index.php?main_page=products_new&disp_order=6&page=10.. because when browsing through the new products, the right sidebar and footer disappears when I reach these pages.. You'll need to go through the rest of your new products to see where else this happens..

may I suggest that if you don't want your site indexed you type it in this manner. All the extra spaces are not necessary..
www(dot)just-vibrators(dot)com/zencart/just-vibrator

Thank you for your input. I will investigate further.

weif:

I clicked through a lot of items and categories on your site, and everything I clicked on appeared to work correctly except the "vibrating underwear" category, which consistently displays as your second screenshot.

I would start with this category as it only has 96 items - maybe disable the entire category and all products in the category and see if the problem goes away. Then re-enable the category and test a limited number of these products to see if you have a problem with a specific image.

good luck

Thank you for pointing this out. I will try to work on this and hopefully resolve this.

The last step in the installation instructions is:

"If you were using Fual Slimbox or Zen Lightbox with Image Handler4 you MUST re-upload the /includes/modules/YOUR_TEMPLATE/additional_images.php file from Fual Slimbox or Zen Lightbox fileset or your lightbox won't function as expected."

I have never used Fual Slimbox or Zen Lightbox. This is a new installation, accordingly, neither Fual Slimbox nor Zen Lightbox were on the server and I did not upload them after I installed IH4.

Are they the addons that are required for zoom to function properly? If yes, where can I see them in action to decide which one to select?

Thank you, as usual.