Image Handler 4 (for v1.5.x) Support Thread

Parafanaylya:

ZC 1.5.4 fresh install - under construction
Template: Winchester responsive
Plugins:
IH4
Easy Populate (not used at this stage)
Cross sell advanced

Standard options added to product
Attributes

Issue - IH stopped working either after CS added or attributes.

Have stopped building the site

It would help if you could provide a link to a product where the issue you are reporting is occurring.. It would also help if you could define what you mean by "stopped working" means too..

DivaVocals:

It would help if you could provide a link to a product where the issue you are reporting is occurring.. It would also help if you could define what you mean by "stopped working" means too..

I'll supply the screenshot instead. I create a new product, no image and save. I click on the IH icon to upload new image, and it worked for a while. Then it stopped, and I got this message as per attached.

Hi everybody,

I have upgraded my old 1.3.7 to 1.5.4 and installed the latest IH4. The problem is that it is not resizing images, but shows huge size originally uploaded images on hover. When I go to admin->tools-image handler, I can see default, medium and large size images of the same size, e.g. 1100x1038. When hovering, it renders the same huge size, though settings for "IH Large Images" are 750x500.

What am I missing here?

Thanks

Parafanaylya:

I'll supply the screenshot instead. I create a new product, no image and save. I click on the IH icon to upload new image, and it worked for a while. Then it stopped, and I got this message as per attached.

Well the screenshot says "No Image Handler Found". Something you installed has an errant SQL install script which removed the IH4 version info from the configuration table.. So try un-installing (by clicking the UNINSTALL link) and reinstalling (by clicking the INSTALL link). If that doesn't work, then try uploading the files again and see if the install kicks off..

andy1234:

Hi everybody,

I have upgraded my old 1.3.7 to 1.5.4 and installed the latest IH4. The problem is that it is not resizing images, but shows huge size originally uploaded images on hover. When I go to admin->tools-image handler, I can see default, medium and large size images of the same size, e.g. 1100x1038. When hovering, it renders the same huge size, though settings for "IH Large Images" are 750x500.

What am I missing here?

Thanks

Dunno..

what's missing to get help is:

• a link to the product where the issue exists to see the issue
• the other modules you installed
• where you got the IH4 version you are using
  If it's the beta version on Github, there's NO SUPPORT for it until it is officially submitted (which hasn't happened yet as I'm waiting for feedback from some latecomer beta testers..) IH4 works if installed correctly.. So try un-installing (by clicking the UNINSTALL link) and reinstalling (by clicking the INSTALL link). If that doesn't work, then try uploading the files again and see if the install kicks off..

DivaVocals:

Well the screenshot says "No Image Handler Found". Something you installed has an errant SQL install script which removed the IH4 version info from the configuration table.. So try un-installing (by clicking the UNINSTALL link) and reinstalling (by clicking the INSTALL link). If that doesn't work, then try uploading the files again and see if the install kicks off..

Thanks - all working again. Back in the 60's my Dad called computers GIGO machines. Garbage In, Garbage Out. My error. Read your install instructions CAREFULLY, re-installed, all working.

:D

DivaVocals:

Dunno..

what's missing to get help is:

• a link to the product where the issue exists to see the issue

• the other modules you installed

• where you got the IH4 version you are using

If it's the beta version on Github, there's NO SUPPORT for it until it is officially submitted (which hasn't happened yet as I'm waiting for feedback from some latecomer beta testers..) IH4 works if installed correctly.. So try un-installing (by clicking the UNINSTALL link) and reinstalling (by clicking the INSTALL link). If that doesn't work, then try uploading the files again and see if the install kicks off..
Also suggest that you re-read the readme file.. in particular the parts about the image hover feature.. (hint: check your settings)

Otherwise you will need to post the information we ALWAYS ask people to post when asking for help

• link to page with the issue -- we are volunteers so don't make us hunt through your whole site to find the issue
• image settings
• other modules installed
• etc.. (see page 1 of the support thread for tips on what we need when you need help)

I'm rebuilding my zc 1.3.9h livesite from scratch on zc1.54. test site, with new template but imported existing database. I've installed IH4 on test site and all appears well thus far.

Can/should I copy the bmz_cache from old site to new?

Thank you.

soxophoneplayer:

I'm rebuilding my zc 1.3.9h livesite from scratch on zc1.54. test site, with new template but imported existing database. I've installed IH4 on test site and all appears well thus far.

Can/should I copy the bmz_cache from old site to new?

Thank you.

Can, but shouldn't. The files in the bmz_cache are auto generated if they don't previously exist. There is no value added in copying the files (or folders) over. Also, depending on where you obtained a copy to use with 1.5.4 (ie if obtained from the link in this thread to github) then the currently existing bmz_cache directories and filenames will be "wrong" anyways.

I've got a client that's got slews of images (and a newly-converted store that's using IH-4). Has anyone developed a script to run through the current products' definitions and mass-convert all if the images in one-swell-foop? The image conversion is currently adversely affecting the store's page-load times.

lat9:

I've got a client that's got slews of images (and a newly-converted store that's using IH-4). Has anyone developed a script to run through the current products' definitions and mass-convert all if the images in one-swell-foop? The image conversion is currently adversely affecting the store's page-load times.
If you are asking is there a script that does the caching en masses, there isn't one that I am aware of.. The caching is done on the fly as the page is loaded for the 1st time.. Does this client have extra large image files??

... Has anyone developed a script to run through the current products' definitions and mass-convert all if the images in one-swell-foop? ...
Could always run a "spider" such as "Link Checker" against the website during non-peak hours (and configure to delay a bit between requests). Not ideal, but would solve the issue without requiring much "touch time" (or creating a script).

DivaVocals:

If you are asking is there a script that does the caching en masses, there isn't one that I am aware of.. The caching is done on the fly as the page is loaded for the 1st time.. Does this client have extra large image files??
Yes, some of the images are quite large; I'm seeing something on the order of 1-second per conversion and the site displays 9 Specials and 9 Featured products on the main page.
lhungil:

Could always run a "spider" such as "Link Checker" against the website during non-peak hours (and configure to delay a bit between requests). Not ideal, but would solve the issue without requiring much "touch time" (or creating a script).
Thanks, lhungil, I'll look into that Link Checker.

lat9:

Yes, some of the images are quite large; I'm seeing something on the order of 1-second per conversion and the site displays 9 Specials and 9 Featured products on the main page
the GD binaries actually do the "heavy lifting" in IH4. Perhaps this issue is a symptom of a server configuration limit which will terminate processing before the GD binaries can finish the image processing. Now this could be a simple server configuration change to increase memory limits so that GD can finish processing your images, but the MOST likely cause is that your original images are too large to begin with and your host's servers limits will ALWAYS stop the GD processing..

I want to move the extra images from the bottom of the page to under the main product image or to the side of the main product image. Now how would I go about doing that or if it is possible?

here is a link to the page:

LHAL Sportscards & Collectibles

Any help would be greatly appreciated.

Regards,

Les McDonald

llmcdonald:

I want to move the extra images from the bottom of the page to under the main product image or to the side of the main product image. Now how would I go about doing that or if it is possible?

here is a link to the page:

LHAL Sportscards & Collectibles

Any help would be greatly appreciated.

Regards,

Les McDonald
Since your question is not directly related to an issue with installing or using the Image Handler module, you should need to create a separate new thread to get help with your question..

Just installed the latest IH for 1.5.4 with no problems and works perfectly just as intended.

EZorb:

Just installed the latest IH for 1.5.4 with no problems and works perfectly just as intended.

Thanks for reporting back.. You are referring to the one on Github correct???

I have an issue and I don't really know how to articulate what the problem is.

Some of my images will appear in Image Handler 4, and some of them will not. With the ones that will not, it appears from looking at html source that the module just stops building code to show the images mid-stream. It happens with some newer files that my warehouse coordinator has loaded up. I have checked the file locations and everything is correct. I am not sure if the files are being saved to BMZ_CACHE or not.

Any insight would help. Thank you in advance.

jrcook416:

I have an issue and I don't really know how to articulate what the problem is.

Some of my images will appear in Image Handler 4, and some of them will not. With the ones that will not, it appears from looking at html source that the module just stops building code to show the images mid-stream. It happens with some newer files that my warehouse coordinator has loaded up. I have checked the file locations and everything is correct. I am not sure if the files are being saved to BMZ_CACHE or not.

Any insight would help. Thank you in advance.

You are going to have to give us more information about the newer images that aren't loading.. (format, file size, error logs that you may be seeing, file naming samples, etc) Otherwise we'd all have to GUESS what the issue is. Guessing without information isn't generally a helpful exercise..

and as I have stated (JUST RECENTLY in fact -- see the last few pages of this support thread..)

the GD binaries actually do the "heavy lifting" in IH4. Perhaps this issue is a symptom of a server configuration limit which will terminate processing before the GD binaries can finish the image processing. Now this could be a simple server configuration change to increase memory limits so that GD can finish processing your images, but the MOST likely cause is that your original images are too large to begin with and your host's servers limits will ALWAYS stop the GD processing..

So without more information, the community can't help you with an issue that isn't widely reported..