Edit Orders v4.0 Support Thread

bsonhome:

hi
i find a bug of the module,
the subtotal still not work 100% correctly
if only one product it working fine..
if more than one product and try to change the quantity or unit price the subtotal will go wrong
i am not sure how to fix it
if any help will be thankful
Details will help.. Guessing is not a productive way to handle troubleshooting..:smile:

when you say "the subtotal will go wrong" some specifics of what you did, how your store is configure, etc would help..

does the product you added to the order have attributes?? are your products priced by attributes?? Are you using any order total modules?? if you are which ones?? what did the totals look like after editing?? what did you expect them to look like??

DETAILS my friend will help..

Hi
thanks i am not sure which module i should list so i list them all, sorry for my stupid.....
EasyPopulate-4.0
add_customers_from_admin
Edit Orders 4.1.1
Admin New Order 1.4
export_shipping_information_V1.3.2.1
Image_Handler4_v4_2
sitemapXML
recover_cart_sales v.4.00.00a
zen_lightbox-v1.6.4_1.5
ceon_uri_mapping_4.4.1_for_zc
Simple_Google_Analytics_1-2-5c
google_merchant_center_1.13.0

i will try to explain with step by step
firstly i go to customer, select one of the customer and click new order, then add one product which is 100usd now subtotal and total is 100 usd so they are correct.
then i add other product which is also 100 usd now the subtotal and total is 200 usd so they are correct.
then i change the quantity of one of the item to 3 and press enter key, and the subtotal is still 200 and total is also 200 it should be 400 for both,
if i go to quantity text box and click enter again, the total and subtotal will become 0, they are changing every time when i press enter

sorry my English is not very good.

Thanks for quick reply

@bsonhome Check your PM inbox.

Edit Orders 4.1.2
Version 4.1.2 contains additional "safety" checks, better handling of coupons, and squashes a few outstanding bugs. In particular the changes reduce the possibility of order totals not being generating correctly.

Version 4.1.2 contains a number of very important changes to the handling of products, attributes, and order totals. These changes mitigate potential issues which could impact a large number of stores running Edit Orders 4.1/4.1.1. It is recommended to upgrade as soon as possible.

Disclaimer: In an effort to release the fixes contained in version 4.1.2 as quickly as possible, not as many BETA testers have evaluated, installed, or tested this release as previous releases. The release should become available in the next couple of days in the plugins section. I am willing to provide a temporary download link upon request (send me a PM / email) for those needing to upgrade before the release becomes available in the plugins section.

If I update the quantity of a product within an order (possibly setting a product quantity to 0 to remove the product from the order) and/or change either a billing or shipping address, should I expect to see an orders_status_history record noting this change?

lat9:

If I update the quantity of a product within an order (possibly setting a product quantity to 0 to remove the product from the order) and/or change either a billing or shipping address, should I expect to see an orders_status_history record noting this change?
No.. not automatically at least. Historically Edit Orders has never "logged" change activities in this manner at all. It's always been up to the shop owner to enter those kinds of details in the order comments if they so choose to..

DivaVocals:

No.. not automatically at least. Historically Edit Orders has never "logged" change activities in this manner at all. It's always been up to the shop owner to enter those kinds of details in the order comments if they so choose to..
Thanks, Diva, for the information.

One small issue with EO 4.1.2: If the admin goes into edit_orders.php and makes no changes other than adding a comment and pressing "Update" the comment is not recorded. Changed line 147 to add the clause in red:

		// Begin - Update Status History & Email Customer if Necessary
		if(($check_status->fields['orders_status'] != $status) || zen_not_null($track_id) || zen_not_null($comments)) {

DivaVocals:

Details will help.. Guessing is not a productive way to handle troubleshooting..:smile:

when you say "the subtotal will go wrong" some specifics of what you did, how your store is configure, etc would help..

does the product you added to the order have attributes?? are your products priced by attributes?? Are you using any order total modules?? if you are which ones?? what did the totals look like after editing?? what did you expect them to look like??

DETAILS my friend will help..

Hi Zenners,

I am Facing the same issue here..:frusty:

Hi Bsonhome,

How did resolved this issue?? I am getting the same problem from my side..

It is solved in version 4.1.2+. See post #224.

When I install I get a message at the top of the admin screen.

Some potential issues were found in your "store / catalog" configure.php. Failure to correct these issues may result in Zen Cart not functioning as intended.
The "store / catalog" configure.php file can be found at D:Hosting8124495htmlShopDevel/includes/configure.php.
The DIR_WS_HTTPS_CATALOG setting must start with a slash. Add a / to the start of DIR_WS_HTTPS_CATALOG.

The includes config.php file contains the following define: define('DIR_WS_HTTPS_CATALOG', 'https:/');

If the / is added to the start ea. define('DIR_WS_HTTPS_CATALOG', '/https:/'); admin start up fails.

Does anyone know what is triggering the message and what the installation wants?

jodean:

...
Does anyone know what is triggering the message and what the installation wants?
HTTPS_SERVER contains the protocol ("http://" or "https://") plus the domain name of your store.
DIR_WS_HTTPS_CATALOG is the path to your store (relative to HTTPS_SERVER including leading and trailing "/").

Your value for DIR_FS_CATALOG may also need to be fixed (the filesystem path appears to be missing the folder separators).

You may want to also check manually the other constants defined in your configure.php files to make sure they are correct.

See the article Configure.php file contents explained for more details.

DivaVocals:

Details will help.. Guessing is not a productive way to handle troubleshooting..:smile:

when you say "the subtotal will go wrong" some specifics of what you did, how your store is configure, etc would help..

does the product you added to the order have attributes?? are your products priced by attributes?? Are you using any order total modules?? if you are which ones?? what did the totals look like after editing?? what did you expect them to look like??

DETAILS my friend will help..

zc151
multisite
Super Orders
Edit orders RC1

hi HUNGL / dr byte:

I not sure if this is related or not. Since I was involved in testing EO RC1 and not got further than any other version other than RC .

I want to report to you before I proceed testing rc3 (if that is still necessary) that I discovered an error in the current EO RC1 I have put online use. I am not sure if this may be a problem with your EO RC3.

When editing an order by either deleting items and/or adding items, the subtotal before taxes comes out wrong (either the amount increased / decreased, after decreasing of deleting an item, or the amount). Upon further inspection in the database table "order_products" , the "orders_products_id" somehow skips, instead of following a sequential order. Is this supposed to be like this.

Reason I discovered this is because I notice the picking ticket in Super order is not displaying the correct picture. Could the wrongly display picture have something to do with the database being corrupted? Please let me know.

Products have no attributes.

Just found out the issue is resolved in EO 4.1.2. I think I need to go for EO 4.1.2 upgrade since I already put my site online. Please report any issues and problems before I proceed. I have been in internet host hell for the past 2 weeks for Papal issues.

twi:

Just found out the issue is resolved in EO 4.1.2. I think I need to go for EO 4.1.2 upgrade since I already put my site online.
Two releases have been made since the code you mention. Information about both have been posted both on this forum thread and in the plugins download section. Stop running OLDER unsupported code and upgrade to the latest version. As posted earlier in this forum, it is recommended to upgrade to the latest version ASAP.

twi:

Please report any issues and problems before I proceed. I have been in internet host hell for the past 2 weeks for Papal issues.
Does not sound like fun. Only way you are going to find out if additional issues occur (specific to your hosting provider and modifications to Zen Cart) are to install this module.

The community has spent a considerable amount of time writing detailed instructions for installing this module. Your best bet is to read and follow all of the instructions included with the download of Edit Orders. If you run into issues while installing, see if your question has already been answered here. If it has not, then ask (and include any debug logs)!

lhungil:

Two releases have been made since the code you mention. Information about both have been posted both on this forum thread and in the plugins download section. Stop running OLDER unsupported code and upgrade to the latest version. As posted earlier in this forum, it is recommended to upgrade to the latest version ASAP.

Does not sound like fun. Only way you are going to find out if additional issues occur (specific to your hosting provider and modifications to Zen Cart) are to install this module.

The community has spent a considerable amount of time writing detailed instructions for installing this module. Your best bet is to read and follow all of the instructions included with the download of Edit Orders. If you run into issues while installing, see if your question has already been answered here. If it has not, then ask (and include any debug logs)!

1. ZC v13.5.1
2. iRobbo Template
3. TyPackage v3.1.3
4. Edit Order v4.1.1 RC1
5. Super Orders v4.0.5a
6. Recover Cart Sales v4.0a
7. UPS United parcel for latest for ZC v1.5.1
8. Unltimate SEO v2.12
9. Wyzz WYSUWYG Editor
10. Simple Google Anyalytics v1.2.5c
11. Google Merchant Center v1.13.0
12. Sitemap XML v3.2.9
13. Display Logs v1.0.2
14. CKEditor V1.x.x
15. Image Check
16. Admin New Orders v1.1 RC1
17. Add Customers From Admin V2.0.4
18. Email Address Exporter for v1.5.1
19. Super Tracker v1.1
20. USPS v15 Rate4 2013-0127-r2013-0327
21. Multisite v1.0

Thank you to the rescue again hungl. :clap: You have been very supportive throughout the entire process. I have gotten my new zc1.51 multisite online. What I need to do is to upgrade the EO 4.1.2. It means going thru the merging of files again since multisite requires it. There is no way around that. At least I got my sites working and orders are continuing to come in seamlessly while EO4.1 RC1 has a bug. But I can afford to take a "breather" and work on it at a less hectic schedule. As Usual, I will report any bugs I find while I do this to a copy of the version I have now. Does the file that needs removing you mentioned in your EO RC3 on our PM still applies to this when I upgrade to EO 4.1.2? Also, does any of the Mods associated with EO RC1 (Super Order, TY Tracker, Add Customer in Admin, Add Order in Admin, etc. ) needs upgrading in order for EO 4.1.2 to work?

twi:

does any of the Mods associated with EO RC1 (Super Order, TY Tracker, Add Customer in Admin, Add Order in Admin, etc. ) needs upgrading in order for EO 4.1.2 to work?
Not unless you see any of these add-ons announce IN THEIR SUPPORT THREADS that there is an updated version..

DivaVocals:

Not unless you see any of these add-ons announce IN THEIR SUPPORT THREADS that there is an updated version..

thanks. I just noticed one strange behavior in my current site. When I add ups tracking number in the tracking box, it returns me a pink heading on the top and says: " There is nothing to update" . It worked before and I have not changed anything in the site. adding comments work as well. Can it be a database problem? Any thoughts into this is appreciated.

twi:

thanks. I just noticed one strange behavior in my current site. When I add ups tracking number in the tracking box, it returns me a pink heading on the top and says: " There is nothing to update" . It worked before and I have not changed anything in the site. adding comments work as well. Can it be a database problem? Any thoughts into this is appreciated.

You continue to haphazardly ask questions about Super Orders, Edit Orders and Ty Package Tracker in all three support threads as if these modules are interchangeable.. they are not..

That said, are you referring the the Ty Package Tracker fields in Edit Orders edit_orders.php?? If so then this is probably the right place to ask the question.. If this is the orders.php file where you are having the issue, then you need to ask your question in the correct support thread..