Edit Orders v4.0 Support Thread

Got it. Trying to figure out how :cool:

DivaVocals:

Not to be a naysayer, but seems that this is more of an issue with Rewards Points, than Edit Orders.. Perhaps you should take a look at the Rewards Points support thread??? Module authors cannot be expected to support how their modules work with other modules..

Sorry Diva, the only purpouse of the post was to point out that the modules have problems together, and if someone already figured it out to say it.

Please can somebody advise me on a problem?

When I try to deduct an amount for returns etc, it messes the totals up.
I have version 4.1.2 installed

Thanks guys

I found a solution for the problem i posted (Integration of Edit Order with Reward Point plugin):
http://www.zen-cart.com/showthread.php?95021-Reward-Points-Module-Live-Release-now-available/page232&highlight=attributes+update

Hope it will help someone ;-)

izar74:

I found a solution for the problem i posted (Integration of Edit Order with Reward Point plugin):
http://www.zen-cart.com/showthread.php?95021-Reward-Points-Module-Live-Release-now-available/page232&highlight=attributes+update

Hope it will help someone ;-)

Thanks for working it out and sharing in BOTH threads..:smile:

Stevis2002:

Please can somebody advise me on a problem?

When I try to deduct an amount for returns etc, it messes the totals up.
I have version 4.1.2 installed

Thanks guys

Ahhh if only we knew what you meant by "it messes the totals up" (do fireworks shoot out of your computer screen perhaps??)

and if ONLY we knew what you are doing when you say "When I try to deduct an amount for returns etc"

Details of what you are trying to do, and what is the expected result you expect to see would be REALLY helpful.. Then finally if you could share DETAILS about what is ACTUALLY happening when you try to achieve this objective..

DivaVocals:

Ahhh if only we knew what you meant by "it messes the totals up" (do fireworks shoot out of your computer screen perhaps??)

and if ONLY we knew what you are doing when you say "When I try to deduct an amount for returns etc"

Details of what you are trying to do, and what is the expected result you expect to see would be REALLY helpful.. Then finally if you could share DETAILS about what is ACTUALLY happening when you try to achieve this objective..

When I try and put a discount coupon in it messes the totals up. It applies the discount to the price of the product including vat, where the coupon should apply the discount to the order total, and then the vat should be recalculated based on the order total.

When I try and adjust a product quantity from 1 to 0, for example if one was returned, the totals get messed up. The totals are nowhere near what hey should be eg. The total could have been £100. A item worth £20 could have been returned, so the new total should now be £80, but instead it could be £35 or something odd.

Hope that makes sense

Stevis2002:

When I try and put a discount coupon in it messes the totals up. It applies the discount to the price of the product including vat, where the coupon should apply the discount to the order total, and then the vat should be recalculated based on the order total.

...
Are you using the stock Zen Cart "tax" code to manage VAT (see this article)? Or are you using a 3rd party module?

lhungil:

Are you using the stock Zen Cart "tax" code to manage VAT (see this article)? Or are you using a 3rd party module?

Hi there,

I am using the stock version, set up just how it says to in that article you pointed me to.
Thanks

Stevis2002:

I am using the stock version, set up just how it says to in that article you pointed me to.
Edit Orders does not apply the "coupon" itself, it calls the "ot_coupon" order total module (and the "ot_coupon" order total module applies the discount). In fact all the pricing other than product specific overrides (such as number, name, attributes, price, tax rate, etc) are handled 100% by the installed and enabled "order total" modules.

Can you check your settings for the "coupon" (including code, name, and text shown by Edit Orders)? Can you also check your settings for the "ot_coupon" Order Total module (especially sort order, include shipping, include tax, recalculate tax "method", and tax class)? Can you also provide a concrete example (including all data related to the order)?

Right then. Now I know whats happening.....The vat isn't being added on when somebody uses a discount coupon on the order. This is messing up the orders, but im pretty sure that's what is causing edit orders to play up too.

Do you know why this is please as i'm sure I have configured the tax correctly?

Thanks

Does anybody know how I can adjust this so the vat is added on once the discount has been applied?

Stevis2002:

Right then. Now I know whats happening.....The vat isn't being added on when somebody uses a discount coupon on the order. This is messing up the orders, but im pretty sure that's what is causing edit orders to play up too. ...
If "tax" is not being calculated correctly when a customer goes through the "checkout" process, something is probably not quite "right" with your tax configuration... I'd start by searching other threads on the forums about setting up taxes and/or vat... Or creating a new thread to ask why your "tax" is not being correctly applied during the "checkout" process.

You need to fix all issues with "taxes" during the "checkout" process before you will be able to tackle any issues with "tax" calculation when editing an order.

lhungil:

If "tax" is not being calculated correctly when a customer goes through the "checkout" process, something is probably not quite "right" with your tax configuration... I'd start by searching other threads on the forums about setting up taxes and/or vat... Or creating a new thread to ask why your "tax" is not being correctly applied during the "checkout" process.

You need to fix all issues with "taxes" during the "checkout" process before you will be able to tackle any issues with "tax" calculation when editing an order.

Thanks for the help.
The taxes work fine 100% of the time. The only time they messs up is when a discount coupon comes into the equation :(

Stevis2002:

Thanks for the help.
The taxes work fine 100% of the time. The only time they messs up is when a discount coupon comes into the equation :(

Anybody able to help please?

Thanks

OK I have had a read of this thread and can't find the issue I am having.

Everything installed fine it seamed. When I go and press "update" it goes to a blank page.

But it does actually update the order, you can see that by going back to the order. It has been changed

memorydave:

OK I have had a read of this thread and can't find the issue I am having.

Everything installed fine it seamed. When I go and press "update" it goes to a blank page.

But it does actually update the order, you can see that by going back to the order. It has been changed

blank page = error.. post what the resulting error log says..

DivaVocals:

blank page = error.. post what the resulting error log says..

There is no error logs, I am looking in the cache folder and Im using zen 1.5 and there is no error logs

memorydave:

There is no error logs, I am looking in the cache folder and Im using zen 1.5 and there is no error logs

That's because it's in the LOGS folder..

Thank you!

We're a company with a massive laser cutting and engraving machine (150 Watts, 1500 x 1200mm bed)...We have our own designs for sale, but also accept commissioned work, which requires a quoting process. This is an easy way to give our customers a quote request and response mechanism...One problem:

When I open the order page, it alerts

Warning Warning: One or more of the customer address fields contains a country name unknown to Zen Cart ("Locations / Taxes"->"Countries").
Taxes and some shipping modules may not function correctly until the issue has been resolved.

This typically occurs if someone deletes or renames a country's name from Zen Cart ("Locations / Taxes"->"Countries"). You can fix the issue by doing one of the following:

    Add the country (and name) back to the Zen Cart database.
    Adjust the country name to match one of the country names in the Zen Cart database.

I have verified, both through the Admin module and directly in the database, that "United States" does in fact exist in the proper areas as suggested, and that there are no leading/trailing spaces in the "orders" or "countries" tables.

While the ordered items/address portion of the update is successful, the customer is not notified of the update, and update comments are not added to the order.