Sudden send coupon problem on v1.3.8 (2006) and PHP 5 (2013)

Hello,

My gv_mail.php page stop loading and I don't know why, I didn't change anything at coupon module and I really need to fix it faster I can!

Regards,
Letícia.

Could you click REPLY and answer the questions listed?

I don't know if I understood your question...
But the page doesn't even open, it gives me a "500 internal server error"
Any help, please??

I was referring to when you hit Reply to thread, and the questions:

• What version of Zen Cart are you using?

• Has your site been upgraded? When? From what version(s)?

• If you've upgraded, HOW did you upgrade? (official upgrade procedure or an automated script from your hosting company?)

• What plugins/addons have you installed? When? If your problems are payment-related, what payment module(s) are you using? If it's shipping-related, which shipping module(s) are you using?

• HOW did you install Zen Cart? (upload via FTP and run zc_install, or a one-click install from your hosting company? (one-click installs might mean you don't have enough information about your site/server to make customizations easily))

• What version of PHP and MySQL is your server using? (See Admin->Tools->Server Info)

• WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?

• If this is your first store, have you tested all aspects of transactions before going live?

• In what ways is your site customized or different from a brand new uncustomized install?

• Please post your site URL* so we can take a look at it. This is especially important if you're encountering display/layout problems, so the problem can be seen directly.

• If you're encountering problems that could be related to your server or hosting company, include the name of your hosting company (not their URL).

• HAVE YOU LOOKED IN THE FAQ AREA for answers to your question? (ie: a search for your error message or what you want to edit/change, etc)

• Have you searched the FORUM for your error message or for answers to the question you're asking?

Oh, ok!
I use the ZC 1.3.8a, and I'm not able to upgrade it, believe me! And was not me who installed ZC on the company I work.

This problem is happening for 3 days, already. I really need to fix it and I don't know how!!!

Since you are using such an old, buggy and insecure version of Zen Cart ... it is hard to say ...

Try installing the add on for the debug logs for v1.3.8:
http://www.zen-cart.com/downloads.php?do=file&id=606

and see if it gives you any debug logs when this happens ...

The only thing that happened was: "PHP Deprecated: Function ereg() is deprecated in includes/classes/db/mysql/query_factory.php"

What version of php are you running?

It's php5!

Could you be a tad more specific ... such as php 5.3?

oh yes, i'm sorry... it's 5.3.2

Sounds like this patch for v1.3.8 and php 5.3 is needed:
http://www.zen-cart.com/showthread.php?140960-PHP-5-3-Support-for-v1-3-8-a

NOTE: Upgrading is really advised to at least v1.3.9h or the current version of Zen Cart ...

It has no other way to solve this issue? It was working well until 3 days ago...

Check with your hosting provider to see if they upgraded php ...

We had no upgrades... there's another thing that can be happening?

Try reloading a clean copy of the file to your server ...

Check your site against a clean copy of Zen Cart v1.3.8 and see if your files on your site are changed/different

Check the code against issues on hacking to ensure that this is not the problem:
http://www.zen-cart.com/wiki/index.php/Recovering_From_Hacks

The only problem is on that page gv_mail.php which doesn't load. I searched about it a lot, and nothing I found was really usefull :/

Have you ever installed the 1.3.8 patch for php 5.3?
http://www.zen-cart.com/showthread.php?140960-PHP-5-3-Support-for-v1-3-8-a

If so, have you other add ons installed?

If so, did they overwrite the files:
/includes/functions/functions_general.php
/includes/functions/html_output.php

/admin/includes/functions/functions_general.php
/admin/includes/functions/html_output.php

I have already done it, but didn't work.
I don't know what else can be! :/

Have you deleting the file on the server and tried reloading the file:
/admin/gv_mail.php