Flexible Return Authorization (RMA) for ZC v1.5.x [Support Thread]

koi koi:

Hi
I have just installed this plug in and its a great feature
everything is good exept one thing when a customer clicks on print the pop up comes up but no RMA# number comes up
all i get is store logo
store address
RMA#
Print
isnt the RMA number be after RMA# if so how do i fix it so it is?
Thanks

I am away from my sandbox at the moment, will take a look at it when I return.

koi koi:

Hi
I have just installed this plug in and its a great feature
everything is good exept one thing when a customer clicks on print the pop up comes up but no RMA# number comes up
all i get is store logo
store address
RMA#
Print
isnt the RMA number be after RMA# if so how do i fix it so it is?
Thanks

Does the RMA# appear on the returns success page?

If yes, after clicking the popup link - does the URL in the popup have the orders ID attached to it (&order_id=1)

If yes, try re-uploading /includes/templates/YOUR_TEMPLATE/popup_returns/tpl_main_page.php

hi this is what is in the url bar https://www.mydomain.co.uk//index.php?main_page=popup_returns&action=success&order_id=101&zenid=faq7gn5o51gc88tc80rroktls7

have re uploaded the /includes/templates/YOUR_TEMPLATE/popup_returns/tpl_main_page.php
and nothing.
yes the RMA~ does appear on the popup just no number

koi koi:

yes the RMA~ does appear on the popup just no number

Does the orders Orders Status match the RMA configuration ADMIN Order Status.

So if ADMIN Order Status = Processing[2]

The orders Order Status must also be Processing

rbarbour:

Does the orders Orders Status match the RMA configuration ADMIN Order Status.

So if ADMIN Order Status = Processing[2]

The orders Order Status must also be Processing

Sorry, disregard for this wouldn't apply to this plugin but a different version of.

Does the RMA# appear on the returns success page?

Does it get returned to the ADMIN > orders > edit page ?

Hi
(Q1) Does the RMA# appear on the returns success page?
(A) Yes

(Q2) Does it get returned to the ADMIN > orders > edit page ?
(A) Yes

It even has the RMA# on the email it sends me and the email it sends the customer.
Thanks

sorry no rma number on customer email just admin email and admin area and rma success page?
thanks

koi koi:

sorry no rma number on customer email just admin email and admin area and rma success page?
thanks

I am trying to reproduce the same results on my dev site without success and have had no other "similar" issues reported.

The only other thing I can think of is that a file was corrupted during upload, try re-uploading the catalog files 1 by 1.

ok will do one last thing on customers email it states
For additional information, you may view our Return Policy.
http://leedskoiandpondcentre.co.uk/leedskoiandpondcentreuk/index.php?main_page=shippinginfo&zenid=faq7gn5o51gc88tc80rroktls7
which is fine which is the path to my shipping and returns.
but it also shows this under it.
Note: This email address was given to us during a Return Authorization
Request submission. For questions, comments or concerns that you may have,
please feel free to Contact Us.
http://leedskoiandpondcentre.co.uk/leedskoiandpondcentreuk/index.php?main_page=shippinginfo&zenid=faq7gn5o51gc88tc80rroktls7
shouldent the highlighted http// address be a link to my contact us page not the shipping and returns page.

koi koi:

ok will do one last thing on customers email it states
For additional information, you may view our Return Policy.
http://leedskoiandpondcentre.co.uk/leedskoiandpondcentreuk/index.php?main_page=shippinginfo&zenid=faq7gn5o51gc88tc80rroktls7
which is fine which is the path to my shipping and returns.
but it also shows this under it.
Note: This email address was given to us during a Return Authorization
Request submission. For questions, comments or concerns that you may have,
please feel free to Contact Us.
http://leedskoiandpondcentre.co.uk/leedskoiandpondcentreuk/index.php?main_page=shippinginfo&zenid=faq7gn5o51gc88tc80rroktls7
shouldent the highlighted http// address be a link to my contact us page not the shipping and returns page.

in /includes/modules/pages/returns/header_php.php

find:

      $email_text .= "\n\n" . EMAIL_WARNING . "\n" . EMAIL_CONTACT_URL_BOF . zen_href_link(FILENAME_SHIPPING) . EMAIL_CONTACT_URL_EOF . "\n\n";

change to:

      $email_text .= "\n\n" . EMAIL_WARNING . "\n" . EMAIL_CONTACT_URL_BOF . zen_href_link(FILENAME_CONTACT_US) . EMAIL_CONTACT_URL_EOF . "\n\n";

That was a bug on my part and will update the next version.

reuploaded and still the same no rma# number :huh:

koi koi:

reuploaded and still the same no rma# number :huh:

Can you PM me a link to site with email and order id?

pm sent

koi koi:

pm sent

So I ran a test return on your site.

The RMA# appears on the returns success page. :thumbsup:

The RMA# appeared in the subject of my (customer email). :thumbsup:

The RMA# did not appear in the popup. :frusty:

I'm not 100% sure for I will have to test on one of my dev sites that has SSL installed but when your popup is clicked it removes the https://####.#####-#####.co.uk/ and adds a zen_id to the URL not recognizing the order_id=### passed to the window.

I will try to run some test today.

cheers m8 will you pm me the results you also said The RMA# appeared in the subject of my (customer email)
in the email was it just RMA# or was it RMA# returns code numbers ie RMA~123456789
THanks

koi koi:

cheers m8 will you pm me the results you also said The RMA# appeared in the subject of my (customer email)
in the email was it just RMA# or was it RMA# returns code numbers ie RMA~123456789
THanks

Return Authorization Request RMA# 10110082013

RMA# appears in subject as it should not in the body of the email which is the way it was wrote (intentional). So all is good there.

The changes made to the URL for the contact us page also showed up correctly.

cheers let me know your finding
cheers

Any joy
Thanks

hi
is there any news on if you got the print RMA pop up to display the RMA# number?
thanks