wierd problems with Zencart

Hi All old my old account has been lost/forgotten as it has been a while since my last visit

But my weird issue has started today..
Firstly I saw a image that was not showing on my website which I thought was weird, so I went into admin to reload it but lo and behold it just wouldn't load the image again (tried multiply times with new an old products) ..
Another an hour later I came back to try again and lo and behold it uploaded ??? .great I though now I can add the 1 product I deleted .reloaded fine as well but then went to find it it is missing on the website but can edit product in admin ????
link is http: // pewterworld.co.uk/Jewellery/Cufflinks/Canines/PoodlePewterCufflinks (just remove spaces) or search poodle

I have a load of addons and am using 1.5.1
Have uploaded a screen shot of all my add ons as it is easier to see what I have ... Been uploading products since Christmas with no problems except today..
The only thing I have changed in the past week or so is the bread crumbs file which I did last night ..put the right 1 back today

Any help appreciated

Just in case you don't believe me here it is on my admin categories

What happens if you turn off the SEO/rewrites?

Still doesn't show :( .. Could it be hosting problem.. As why would it all of a sudden let me upload a image

As I got a weird email from my hosting out of the blue as well

Backup task finished on host cloud05.myhosting.uk.net.
Task was created by domain pewterworld.co.uk with guid (3e5d9d0d-bd9f-4d77-8899-5dc8b45acc8f)
Creation date is: 2014-Jan-05 03:13:12
Task status is: error

You might put in a ticket with your hosting company and ask them ...

If you edit that Product in the Admin, what is the Master Category set to?

If you go to phpMyAdmin and look at your tables for your database ... do you have the same number of records in the tables:
products
products_description

If you search the table:
products_to_categories

for this Products products_id do you find a record for both the:
products_id
categories_id (that matches the master_categories_id)

If you compare your files:
/includes/configure.php
/your_secret_admin/includes/configure.php

are both using the same URL paths and database information?

Just seen my orders and I have lost 3 months worth .. Have checked my configure.php and they are pointing to the right places ..How could they have changed

OK you right there ..used a older version by mistake(forgot I did this earlier today :shocking: ) ....now back to my original problem of not being able to upload images any more

I did not say that they have ... just wanted to be sure both were set correctly and looking at the same database ... :smile:

Did you check the tables?

Hi ..Forgive me ,but not exactly sure how to do this ..
I am at products to categories ..Not sure how to make sense of it all ..
I have quick updates and it says id=1277 & category master is canines which is correct

hang on got it ..yep both same

If you search the table:
products_to_categories

for this Product's products_id do you find it? If so, does it have the categories_id that matches the one for canines?

Hi yes it does

Dumb question ... what is the Product Quantity on this Product and what are your settings in Configuration ... Stock ...

Products status in Catalog when out of stock should be set to
Show Products when out of stock

0= set product status to OFF
1= leave product status ON

I am assuming from your image that this Product is marked as In Stock ...

You might also try in phpMyAdmin to select the checkbox one by one when viewing all of the tables for:
products
products_description
products_to_categories

and in the dropdown at the bottom of the page select:
Optimize Table

and see if that is of help ...

Hi yeah is in stock
..It's showing now but no image is available
http:// pewterworld. co. uk/Jewellery/Cufflinks/Canines/PoodlesPewterCufflinks
also tried that and nothing

Also it's not just the 1 product ..It seems no matter what category I am in if I try add a image it will not upload it

Was that fixed by the Optimize or by magic? :lookaroun

On the image, do you see it in the Admin? If so, what happens if you turn off Image Handler for a minute and try to view that Product?

I was trying to do this but don't know how to turn off..
I have already turned off zen light box with same result

I am not 100% sure as I do not use it but I believe there is a setting on the Configuration menu for Image Handler ...

Another thing to try if it does not work is delete the image on the server and reload it ...

Andy-C27:

I was trying to do this but don't know how to turn off..
I have already turned off zen light box with same result

Admin panel->configuration->images->IH resize images set it to no. Should disable IH.

Thanks ..Now that you say that I do remember seeing that when I installed 2 years ago ..
Anyway tried that and still not showing up

Would just like to say thank you for trying to help out ..much appreciated

I do wonder if it is a database issue as when I accidentally changed databases it all worked fine

What the ..... my site is now totally down
phew back up again

Try it with IH turned off and see if it works to rule that out ...