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Anyone else having problems with the new USPS module?

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10 Feb 2014, 7:53 PM
#1
mumzie avatar

mumzie

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Anyone else having problems with the new USPS module?

I have several web stores. Just compared two of them. One is ZC 1.5.1 with the 2013 version of USPS (forgot to upgrade), and the other is ZC1.3.9h with the 2014 version of USPS.

1.3.9h with 2014 USPS (UPS module also installed)
Attempting to check out with MY address as shipping, everything appears fine. I see both UPS and USPS choices.
Attempting to check out with my customer's address - only given UPS choices.

1.5.1 with 2013 USPS (no UPS module installed)
everything is fine with both addresses.

problem URL is shirts 4 bowling dot com

10 Feb 2014, 10:09 PM
#2
mumzie avatar

mumzie

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Re: Anyone else having problems with the new USPS module?

mumzie:

I have several web stores. Just compared two of them. One is ZC 1.5.1 with the 2013 version of USPS (forgot to upgrade), and the other is ZC1.3.9h with the 2014 version of USPS.

1.3.9h with 2014 USPS (UPS module also installed)
Attempting to check out with MY address as shipping, everything appears fine. I see both UPS and USPS choices.
Attempting to check out with my customer's address - only given UPS choices.

1.5.1 with 2013 USPS (no UPS module installed)
everything is fine with both addresses.

problem URL is shirts 4 bowling dot com

Additional info - the USPS Module was working FINE on all orders on Friday - no orders Sat or Sun, not working on Monday (today).

10 Feb 2014, 11:38 PM
#3
ajeh avatar

ajeh

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Re: Anyone else having problems with the new USPS module?

USPS server is having issues right now ...

USPS is aware of the problems and working to get this fixed as soon as they can ...

11 Feb 2014, 12:16 AM
#4
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mumzie

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Re: Anyone else having problems with the new USPS module?

Thank you, Ajeh, Oba-san. It appears to be fixed now.

11 Feb 2014, 3:25 PM
#5
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Re: Anyone else having problems with the new USPS module?

Hello,
we have a 1.39 zen cart, but haven't done any upgrade of the USPS module....I thought that this is done auto9matically?

At any rate USA orders seem to be processed ok.
Got a customer from Canada and she couldn't order. This is the error on the zeen cart:
"We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)"

What do we need to do?
Do we have to upload the January 26, 2014 USPs upgrade from somewhere.?Please provide link

Also, when loggin in to the admin side of the zen cart we get this message in yellow:
"" Warning Shipping Configuration errors!
The parameters set in Package Dimensions Config #1 are invalid, please enter valid shipping parameters. Current setting will be overridden with default: 'regular;+'
The parameters set in Package Dimensions Config #2 are invalid."

What does it mean and how to fix it?

Thank you for the help

11 Feb 2014, 3:32 PM
#6
ajeh avatar

ajeh

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Re: Anyone else having problems with the new USPS module?

It sounds like you are using the USPS module by Marco ...

Unless you have updated it with all the current changes, I do not believe it works. If you are no longer using the USPS shipping module by Marco, you should update your file:
/yoursecretadmin/modules.php

with a clean copy for your current version of Zen Cart as there were changes to that file for use with the USPS shipping by Marco, that if you stop using that module it will produce messages about issues in the Admin ...

You should subscribe to this forum, if you have not already:
http://www.zen-cart.com/forumdisplay.php?2-Zen-Cart-Release-Announcements

To get the current USPS Janyary 26, 2014 K1 version go to:
http://www.zen-cart.com/showthread.php?211857-USPS-RateV4-Intl-RateV2-Jan-26-2014-Rates-January-26-2014-Version-K1

11 Feb 2014, 3:42 PM
#7
svetlae avatar

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Re: Anyone else having problems with the new USPS module?

I will forward this to the tech guys and hopefully it gets resolved quickly. I will keep you posted and ask more questions if any.
Thanks

11 Feb 2014, 7:16 PM
#8
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Re: Anyone else having problems with the new USPS module?

ok,we upgared to the new module, checked several international and domestic shipping options, put the cart back in live mode but when trying to process a test order got this message:
United States Postal Service
An error occurred in obtaining USPS shipping quotes.
If you prefer to use USPS as your shipping method, please contact the store owner.

Here are the settings:

Attachment 13770

thank you

11 Feb 2014, 7:19 PM
#9
ajeh avatar

ajeh

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Re: Anyone else having problems with the new USPS module?

What are your settings in the Configuration ... Shipping/Packaging ...

Has USPS ever worked for you or do you have a new account with USPS for the WebTools ID?

If this is a new account, did you call USPS and have your account activated for the Production Server?

11 Feb 2014, 7:34 PM
#10
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Re: Anyone else having problems with the new USPS module?

its an old account, we do have the webmaster tolls account...all we did was just upload the new usps upgrade....Everything was working fine before, except the international shipping gave the error yesterday

Attachment 13771

11 Feb 2014, 7:38 PM
#11
ajeh avatar

ajeh

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Re: Anyone else having problems with the new USPS module?

What weight are you testing and what is the Ship To?

Do you have any Zone set on the USPS shipping module?

Do you have any errors in the debug logs in /cache?

11 Feb 2014, 7:58 PM
#12
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Re: Anyone else having problems with the new USPS module?

weight i believe is 15lb...
No zone selected

no errors in thecache
..
What maybe causing for the reason the cart to pretty much not communicate with USPS?
Things we need to check?

11 Feb 2014, 9:14 PM
#13
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Re: Anyone else having problems with the new USPS module?

Any suggestions?
I can include screenshots of all the settings of the shipping module if that would help figure out why rates are not being generated

11 Feb 2014, 10:30 PM
#14
ajeh avatar

ajeh

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Re: Anyone else having problems with the new USPS module?

Could you PM your webtool id to me just so I can test it?

Can you also test your shipping module ...

Go to your Zen Cart Admin and go to Tools ... Developers Tool Kit ...

In the bottom input box enter:
usps.php

Then, select Catalog ... click SEARCH ...

What comes up on the lines for:

11 Feb 2014, 11:19 PM
#15
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svetlae

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Re: Anyone else having problems with the new USPS module?

how can i PM you?I am sorry....really new to this.thanks

11 Feb 2014, 11:21 PM
#16
ajeh avatar

ajeh

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Re: Anyone else having problems with the new USPS module?

Click on My Nick and click on Private Message ...

11 Feb 2014, 11:22 PM
#17
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Re: Anyone else having problems with the new USPS module?

/includes/languages/english/modules/shipping/usps.php

Line #10 : * @version $Id: usps.php 2014-01-26 ajeh Version K $

/includes/modules/shipping/usps.php

Line #12 : * @version $Id: usps.php 2014-01-26 ajeh Version K1 $

11 Feb 2014, 11:59 PM
#18
ajeh avatar

ajeh

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Re: Anyone else having problems with the new USPS module?

Could you look in your directory:
/cache

and see if you have any Shipping Debug logs?

If so, can you download those files to your computer and Zip those files with something like
WinZip and attach them to your next post ...

12 Feb 2014, 2:31 PM
#19
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svetlae

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Re: Anyone else having problems with the new USPS module?

Hi,will have to ask the tech guys....Did you get my private message with cart info?

12 Feb 2014, 2:39 PM
#20
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svetlae

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Re: Anyone else having problems with the new USPS module?

now it sasy her DEBUG mode is on LOGS....did you change it and what setting it should be on