Tableau Responsive Theme - Support Thread

It seems no SQL was installed. How do I trigger it? The package has no separate SQL file to upload.

Hi,

I have installed this template and like it very much :smile:. However I have one problem, when I attempt to change the logo, social links or anything on the configure template page in admin it crashes my browser with the following error "Internet Explorer cannot read this webpage format" HTTP 406.

I have tested on 1.51 & 1.53 and get the same issue. Firefox & IE. I have tried reinstalling a new store but keep getting the same issue. Can anyone help.

Please.

Sorry bad post! Won't delete so edit to this.... Sorry :blush:

I have a categories in header but when I add categories they do not so up under it. How do I get them to so under it.

tnjon:

I have a categories in header but when I add categories they do not so up under it. How do I get them to so under it.

You needs to turn on Category tabs under configuration => layout settings => Categories Tabs ON/OFF

numinix:

You needs to turn on Category tabs under configuration => layout settings => Categories Tabs ON/OFF

I did and the same.

Any updates on why the first page of this template is so slow? I have been trying to work it out with no luck.

RickyDicky:

Any updates on why the first page of this template is so slow? I have been trying to work it out with no luck.

It's probably the product carousel on the first page. As I recall, there are too many products lined up for the carousel which causes the lag. Somewhere earlier in this thread was a method to limit the number of products in the carousel, speeding up loading. Don't recall how but it wasn't in admin but in the code for that module. Perhaps things have changed, though.

I got the SQL installed finally by installing all again from the scratch and now the template works.
How can I put the banner slides in a certain order? Now it seems that it goes in some kind of random order… I thought it would go in an opposite order so that the first picture I input will be the last of the slides but then it didn't go that way either. It could be the editing some slides mixes the order, and it seems it is not following any naming titles in alphabetical order, neither sort order.

tnjon:

I did and the same.

Are you using the latest version of Tableau?

RickyDicky:

Any updates on why the first page of this template is so slow? I have been trying to work it out with no luck.

Thanks for the question. We realize that this is a bug in the template and are working on fixing it by putting in a lazy loader for the carousel to increase load time. Please stay tuned!

ellivir:

I got the SQL installed finally by installing all again from the scratch and now the template works.
How can I put the banner slides in a certain order? Now it seems that it goes in some kind of random order… I thought it would go in an opposite order so that the first picture I input will be the last of the slides but then it didn't go that way either. It could be the editing some slides mixes the order, and it seems it is not following any naming titles in alphabetical order, neither sort order.

Unfortunately there is no sort on the banner slideshow. There are plans to add this feature in an upcoming release. Thanks for notifying us of this.

SpaceMonkey:

Hi,

I have installed this template and like it very much :smile:. However I have one problem, when I attempt to change the logo, social links or anything on the configure template page in admin it crashes my browser with the following error "Internet Explorer cannot read this webpage format" HTTP 406.

I have tested on 1.51 & 1.53 and get the same issue. Firefox & IE. I have tried reinstalling a new store but keep getting the same issue. Can anyone help.

Please.

Still trying to resolve this issue. Is anyone here able to help?

SpaceMonkey:

Still trying to resolve this issue. Is anyone here able to help?
What content type does it say it's returning in the headers? Are there any error logs being produced?

Hi there.

Using latest version of template...

Excuse my stupidity, but I have loaded a few hundred products and categories into my Tableau ZenCart, but I can't figure out how to get the js-nav-menu to work!

I know it must be something stupid I'm overlooking, but any guidance would be appreciated.

Cheers
Chris

numinix:

What content type does it say it's returning in the headers? Are there any error logs being produced?

Hi, thanks for responding.

I think this might be a hosting issue, forum reading has pointed me towards sec_mod2 as being the problem. The only details I can find is http 406 Not Acceptable. With regards to error logs I don't know how to turn them on or where to find them, Doh!

FYI: Your template works well with 123 Reg (UK) and no problems, but GoDaddy return this error on **multiple **host accounts. GoDaddy support zen and offer installations via their Installatron so is beneficial for them to resolve this issue and seem keen to help.

I will let you know the result when they have finished their investigations.

Thanks

Westoner:

Hi there.

Using latest version of template...

Excuse my stupidity, but I have loaded a few hundred products and categories into my Tableau ZenCart, but I can't figure out how to get the js-nav-menu to work!

I know it must be something stupid I'm overlooking, but any guidance would be appreciated.

Cheers
Chris

Hi,

I had a similar issue. Have you set "Categories-Tabs Menu ON/OFF"? This can be found in

Admin > Layout Setting > Categories-Tabs Menu ON/OFF > Needs to be set to 1.

This solved a similar sounding issue for me.

I have the same issue and can't seem to get it working despite trying to turn the tabs on/off. I'm on 1.5.3 and the carousel works intermittently, the drop down does not work and the header seems to be duplicated. I am not sure what to do.

http://oddbodkin(dot)com/1.5.3shop

devlyn:

I have the same issue and can't seem to get it working despite trying to turn the tabs on/off. I'm on 1.5.3 and the carousel works intermittently, the drop down does not work and the header seems to be duplicated. I am not sure what to do.

http://oddbodkin(dot)com/1.5.3shop

Looking further, I'm throwing two errors: a 404 error on http://oddbodkin.com/1.5.3shop/includes/templates/template_default/images/arrow_nav_hover_up.png
and a 403 Forbidden error on: http://oddbodkin.com/1.5.3shop/includes/templates/tableau/jscript/jquery/dist/jquery-migrate.min.map

Neither file exists and I couldn't find them in any iteration of tableau. I really want to get this template working properly because it's gorgeous!

Glad to hear that there will be a fix for carousel soon. But is this the only thing causing the extremely slow first page load. I have been investigating with New Relic and it looks like minify is having some strange issues (especially as I do not have it enabled).