Tableau Responsive Theme - Support Thread

Norman Tang:

After I adding" Categories " , something wrong happened. -- " Refine your results
WARNING: An Error occurred, please refresh the page and try again."

BTW , the installation process was fine and I don't see anything was missed. Could you please , someone could help me on this ?

I'm also encountered the same problem with my recent installation. I've tried reinstall a few times...problem still persist. I have tried with turned ON and OFF for both my catergories in Layout Boxes Controller & Categories Tab Menu ON/OFF in Layout Setting.

Anyone has any clues for me? Your kind assistance is very much appreciated. Thanks.

librawg:

I'm also encountered the same problem with my recent installation. I've tried reinstall a few times...problem still persist. I have tried with turned ON and OFF for both my catergories in Layout Boxes Controller & Categories Tab Menu ON/OFF in Layout Setting.

Anyone has any clues for me? Your kind assistance is very much appreciated. Thanks.

Hello - you might need to reinstall 1.3.1 of Tableau as we just tried installing it on a vanilla ZC and have had no problems with the drop down menu. Please follow all installation instructions provided in the documentation. Please let us know if the problem continues.

If it does please check your logs files inside of your logs directory which can be found at YOUR_CATALOG => Logs and let us know if there are any issues there. Thanks!

Where doe the files for the template go in Zencart 1.5x?

I downloaded the template, unzipped it, and changed the two folders the instructions said to change for my website. I then uploaded the whole folder (tableau) that included the folders docs, and the one changed to the name of my catalog to the TEMPLATES folder in my zencart. When I go into Admin it is not seeing the template although the other templates there are showing.

agentx:

Where doe the files for the template go in Zencart 1.5x?

I downloaded the template, unzipped it, and changed the two folders the instructions said to change for my website. I then uploaded the whole folder (tableau) that included the folders docs, and the one changed to the name of my catalog to the TEMPLATES folder in my zencart. When I go into Admin it is not seeing the template although the other templates there are showing.

Hey! Thanks for the question. The way you install tableau is the same way you would with the majority of Zen Cart plugins. All the folders within the YOUR_CATALOG directory match the folder structure of Zen Cart. You should upload these files into the appropriate directories.

Just an update we recently found a bug with the category drop down in relation to Zen Cart installs that use DB Prefixes. We have submitted a patch of Tableau to fix this bug to ZC (V1.3.2). Please watch for when that release gets released.

numinix:

Hey! Thanks for the question. The way you install tableau is the same way you would with the majority of Zen Cart plugins. All the folders within the YOUR_CATALOG directory match the folder structure of Zen Cart. You should upload these files into the appropriate directories.

Thank you for the response. In my 1.5X version of Zencart, some of the folders in the template are not present. For example, there is a bmz_cache" folder with the template but there is not one in the installed cart to copy the contents of that folder to. In the "cache" folder, for another example" there is no nmx_disk_Cache folder as there is in the template; no "cron" folder under YOUR_CATALOG directory, etc. I may be over-thinking the problem, but based on your note am I correct that if there is no folder of the same name I just copy that folder over and if there is a folder of the same name I just add the files from the template folder to that existing folder?

Yes that is correct.

agentx:

Thank you for the response. In my 1.5X version of Zencart, some of the folders in the template are not present. For example, there is a bmz_cache" folder with the template but there is not one in the installed cart to copy the contents of that folder to. In the "cache" folder, for another example" there is no nmx_disk_Cache folder as there is in the template; no "cron" folder under YOUR_CATALOG directory, etc. I may be over-thinking the problem, but based on your note am I correct that if there is no folder of the same name I just copy that folder over and if there is a folder of the same name I just add the files from the template folder to that existing folder?

How can I disable the carousel? I thought I had before, but still had massive loading times. I would like to remove it completely to see if it makes any substantial difference.

Thanks in advance

Thanks for the free and wonderful template. I really like it. In the process of customization I found there are 2 issues. I fixed the first one. Still working on the second one.

1. "Add to Cart＂button is just "80px" so it show up as half. Only "Add to" appears and the rest is truncated. Need to edit includes / templates / tableau / css / product_info.css and add a specific value in that part "width:160px;".

#cartAdd .button_in_cart {
		    width:160px!important;
            background: none;
			cursor: pointer;
		    border: 1px solid #fff;
		    color: #caf200;
	        font: bold 18px Asap, Helvetica, sans-serif;
	        margin: 0;
		    padding: 10px 15px;
		    text-transform: uppercase;

2. It seems like all products being listed under "Best sellers" by default even though there is no sale at all.

longinus:

2. It seems like all products being listed under "Best sellers" by default even though there is no sale at all.

This seems like normal behavior to me. All the products are listed because there is no sort order yet. As products are sold they will move to the top of the list.

Hi Everyone,

I have installed this template and really like it, thank you.
My main problem is when I click on a category my side boxes show up just like I want them to.
Like on this page

But they don't show up on my landing page. Is there a way I could get them to show up on the left side on this page.
I'd like the sidebox on this page as well

I've been reading for days, and trying different setting but I can't seem to figure this one out. :frusty:

Thank you,
Linda

SLOW FIRST PAGE SOLUTION!

So I have been struggling with an extremely slow load time on the first page. After trying other ideas and solutions in this thread, and having no joy, I decided to route out the issue by deconstructing the index bit by bit.

Turns out the cause of my 7-15 second loading time is actually the code that calls and displays the RSS feed for the Our Blog section under the carousel!

When I was modifying the template I removed the functionality of this column, but apparently left the part of the code that calls the RSS. I'm guessing that the reason for the slow load is that the server is trying to fetch the RSS feed data, or it is simply just badly coded.

So to fix the epic loading time just remove the code that fetches the RSS feed and displays it. To do this:

1. BACK UP!
2. Open to edit /YOUR_CAT/includes/templates/tableau/templates/tpl_index_default.php
3. Remove from just under <!-- end/about us --> (around line 180) through to <!-- end/our blog --> (around line 230)
4. If you like you can replace the code with the following to add a column in place of the one you removed. Customise as you like.

<div class="content--column">
			<div class="content--header">
				<span class="ico is-blog"></span>
				<h3>Blog</h3>
				<span class="content--intro">
					
				</span>
			</div>
			<div class="content--body">
	<!--span class="blogdate"><?php //echo date('D, j M Y', strtotime($item_date[0])); ?></span-->

					<p class="content--text">Here is some text in place of the the blog that was slowing the whole site down!</p> 
					
				<a href="/index.php?main_page=page&id=15" class="button">Read More</a>
			</div>
		</div>

Note: Edit the red bits how you like.

Hope this helps anyone suffering from this issue. It is a shame the blog functionality doesn't work but I am sure it can be fixed.

hi, i'm the process of updating both cart and template. i've done it on a test site, which is curretly working on 1.5.3 and tableau 1.3.2

so tonite i started to do the template on live site with 1.3.3, it all looks fine a part a very big problem. don't know for what reason, the header just duplicate itself right in the middle of the screen. this happened to the test site as well, and it only happens when the Numinix Disk Cache is enabled, no problems when it is disabled, on both live and test site.

i am now uploading a backup to the live site, but if you would like to have a look check here

please note, there is some problem with images not showing as well on the test site, but this did not happened on the live one. server is the same. any help or hint would be very appreciated

http://test.londonsatman.co.uk/

You can disregard this question, I'm all set. Thank you and have a good day.

Linda in NY:

Hi Everyone,

I have installed this template and really like it, thank you.
My main problem is when I click on a category my side boxes show up just like I want them to.
Like on this page

But they don't show up on my landing page. Is there a way I could get them to show up on the left side on this page.
I'd like the sidebox on this page as well

I've been reading for days, and trying different setting but I can't seem to figure this one out. :frusty:

Thank you,
Linda

All set now, disregard this question and thank you, have a good day.

Linda in NY:

Hi Everyone,

I have installed this template and really like it, thank you.
My main problem is when I click on a category my side boxes show up just like I want them to.
Like on this page

But they don't show up on my landing page. Is there a way I could get them to show up on the left side on this page.
I'd like the sidebox on this page as well

I've been reading for days, and trying different setting but I can't seem to figure this one out. :frusty:

Thank you,
Linda

Linda in NY:

All set now, disregard this question and thank you, have a good day.

It would be nice if you could let us know what happened for you? Did you manage to achieve two columns? If so how? The idea of the forum is that people can share their knowledge/finding with the next person.

Anyone figure out how to change the tab that the carousel start on from "Best Sellers" to "Featured"? Read a few posts a while back and managed to change the order of the tabs, but not which one appears first/open.

I went with a different template, so sorry I didn't figure it out.

RickyDicky:

It would be nice if you could let us know what happened for you? Did you manage to achieve two columns? If so how? The idea of the forum is that people can share their knowledge/finding with the next person.

Can anyone tell me where I can edit the background header and fooder colors? I've attempted in the global configuration and keep getting an error. Thanks

llangford2003:

Can anyone tell me where I can edit the background header and fooder colors? I've attempted in the global configuration and keep getting an error. Thanks

Select Tools - Template Selection then hover over the Tabelau icon and you'll see Configure as a clickable button.