Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

when I add them to the shopping cart everything is fine but before you add them to the shopping cart is the problem.
And I am sure that before i installed the edit orders it was working but then started showing only the lowest attribute and if i change the attributes doesn't matter it still shows the lowest attribute price. After edit orders there was a problem in the admin site i was not able to delete costumers but then i found that a function is missing so that was fixed but the current problem is still present.

cargo1223:

when I add them to the shopping cart everything is fine but before you add them to the shopping cart is the problem. ...

countrycharm:

...Selecting attributes will not show the reward points until you add them to the shopping cart.

As stated by countrycharm when a customer changes an attribute on a product page (which alters the product price) the "reward points" are not dynamically updated on the product page. The customer will not see the total amount of "reward points" based on product + attribute price until they visit the shopping cart page (with the product + attributes added to their cart).

One could craft additional Javascript to provide the functionality cargo1223 is requesting, but the functionality is not part of the current version of "Reward Points Full Suite".

lhungil:

As stated by countrycharm when a customer changes an attribute on a product page (which alters the product price) the "reward points" are not dynamically updated on the product page. The customer will not see the total amount of "reward points" based on product + attribute price until they visit the shopping cart page (with the product + attributes added to their cart).

One could craft additional Javascript to provide the functionality cargo1223 is requesting, but the functionality is not part of the current version of "Reward Points Full Suite".

lhungil is right it can be crafted with additional Javascript to provide the functionality you are asking for. lhungil that is a good idea I may add that function later on. Don't know when that will be. If you need now you will have to hire someone to do it for you.

Thank you for the fast answers for now i will just turn it off of the product page so it will show only in the shopping cart.
Thank you.

Hi, is it possible to restrict redeem of points on Specials, or other individual products?

i.e. customers are allowed to earn points on a special offer, but should not be able to redeem points against an already discounted offer.

Thanks

enlightened:

Hi, is it possible to restrict redeem of points on Specials, or other individual products?

i.e. customers are allowed to earn points on a special offer, but should not be able to redeem points against an already discounted offer.

Thanks

Not without some custom coding I'm afraid.

"Sorry, I posted this on the wrong thread."

Hi I was wondering if some one can help with an issue I am having

Have install mod & works great except issue I am having with redeeming points.

Issue is this: customer purchases product & gets 100 points for product purchased. On same transaction uses points earned ($ value $10) which I am findinding deducts of the purchase price so they end up only earning 90 points EG: see attached file

As we claim on the site (test site at moment) that they always get full $value on their purchases this doesn't work. Having no issues with the mod at all except for this issue

I would appreciate it if anyone would advise if they have had a similar problem and how they resolved it.

I have tried a suggestion that was advised, but still having the same issue

Winchees:

"Sorry, I posted this on the wrong thread."

Hi I was wondering if some one can help with an issue I am having

Have install mod & works great except issue I am having with redeeming points.

Issue is this: customer purchases product & gets 100 points for product purchased. On same transaction uses points earned ($ value $10) which I am findinding deducts of the purchase price so they end up only earning 90 points EG: see attached file

As we claim on the site (test site at moment) that they always get full $value on their purchases this doesn't work. Having no issues with the mod at all except for this issue

I would appreciate it if anyone would advise if they have had a similar problem and how they resolved it.

I have tried a suggestion that was advised, but still having the same issue

As stated in the other reward points thread. Go to admin/configuration, scroll down to reward point configuration.

Select: Reward Point Redeem Maximum
This is the maximum amount of earned points that can be redeemed against a single order.
Note: this can be a absolute value (eg 1000) or a percentage (20%).

This will keep your customers from redeeming all of there point on a single order. If you are having problems go back and check your installation making sure all files uploaded correctly. I have this running on a stock zen cart 1.5.4 with not problems at all.

countrycharm:

As stated in the other reward points thread. Go to admin/configuration, scroll down to reward point configuration.

Select: Reward Point Redeem Maximum
This is the maximum amount of earned points that can be redeemed against a single order.
Note: this can be a absolute value (eg 1000) or a percentage (20%).

This will keep your customers from redeeming all of there point on a single order. If you are having problems go back and check your installation making sure all files uploaded correctly. I have this running on a stock zen cart 1.5.4 with not problems at all.
I don't think this is the issue Winchees is reporting.. It doesn't appear that his issue is with the maximum amount of points that can be redeemed against a single order..

Winchees:

Issue is this: customer purchases product & gets 100 points for product purchased. **On same transaction uses points earned ($ value $10) which **I am findinding deducts of the purchase price so they end up only earning 90 points EG: see attached file

As we claim on the site (test site at moment) that they always get full $value on their purchases this doesn't work. Having no issues with the mod at all except for this issue
While Winchees hasn't fully explained the issue, I am GUESSING (based on the information provided) that the issue here is that the reduction of points against the order total reduces the order total, and therefore reduces the total points earned for this order.. I further assume he is expecting that the points earned on this order should be 100 and not the 90 you see in his screenprint..

DivaVocals:

I don't think this is the issue Winchees is reporting.. It doesn't appear that his issue is with the maximum amount of points that can be redeemed against a single order..

While Winchees hasn't fully explained the issue, I am GUESSING (based on the information provided) that the issue here is that the reduction of points against the order total reduces the order total, and therefore reduces the total points earned for this order.. I further assume he is expecting that the points earned on this order should be 100 and not the 90 you see in his screenprint..

Hi Diva,

This is correct - thanks for explaining better

As I stated -so far all working well with mod except for this annoying issue.

Can anyone advise work around??

Swinging in the dark here, as it's been a long time since I installed this module or played with its settings.....but can't this issue be resolve by changing the sort order on the order total module for the reward points and moving it farther down so it uses the correct amount to determine the points to give on the order?

barco57:

Swinging in the dark here, as it's been a long time since I installed this module or played with its settings.....but can't this issue be resolve by changing the sort order on the order total module for the reward points and moving it farther down so it uses the correct amount to determine the points to give on the order?

and I'm getting ready to install it for the 1st time, so I've got no great insight either, but what you suggest would be my guess as well..

DivaVocals:

and I'm getting ready to install it for the 1st time, so I've got no great insight either, but what you suggest would be my guess as well..

Cool, thanks for the suggestion worked a treat, but now brings up another issue:

When the order is confirmed & process it is not processing the correct points - still deducting the points of the points earned (weird number as well) - shows on inv as below & only allocates the incorrect number to pending points

Really driving me insane this - mod is great except for this issue - Anyone HELP!!

For your guys information my setup is as follows:

Zen Cart: V1.5.4
PHP: V5.6.2
MySQL: V5.1.61

Have the following Templates & Mods installed:
Template: Carlisle Fresh Responsive
Mods: CSS/JS Loader, Carousel Featured Products x 2 (2nd one is for new arrivals), Fast & Easy Checkout, Zipship, Direct Bank Deposit-NZ, Google Analytics & Magic Toolbox(Magic Thumb)

Setting wise: I have left it as basic as possible screen shot below except for the "Global Reward Point ratio:" which is set at 1.1500 to account for our GST figures - I have duplicated the issue on my local test system as well. Copy of settings:

Any help from some one would be most appreciated - this is the only major problem we are having on the site - rest of the install & set up has gone really well - just have to sort out minor formatting & layout issues now

Any Help PLEASE

Oops, forgot to mention also have "Ask a Question" & "Mailchimp Intergration" mods installed

Think I may have worked out now.

One last thing, can someone tell me how to charge this "Total Reward Discount Amount: (1000%)" to this: "Total Reward Discount Amount:"

I wish to remove the percentage figure that is coming up and only show the $ value

Would appreciate some help

Winchees:

Think I may have worked out now.

One last thing, can someone tell me how to charge this "Total Reward Discount Amount: (1000%)" to this: "Total Reward Discount Amount:"

I wish to remove the percentage figure that is coming up and only show the $ value

Would appreciate some help

Can you share how you worked out your original issue??? "I may have worked out now" is great, but it would be REALLY nice if you could tell us HOW.. It helps OTHER community members who may be searching the forum for a solution to the SAME issue when folks post and SHARE their solutions..

DivaVocals:

Can you share how you worked out your original issue??? "I may have worked out now" is great, but it would be REALLY nice if you could tell us HOW.. It helps OTHER community members who may be searching the forum for a solution to the SAME issue when folks post and SHARE their solutions..

Hi DivaVocals,

I thought I had resolved, but it was more a case of my stupidity in not working through how mod works.

Anyway, have had another issue come up that is really irritating:

1st one is the request I posted earlier:

"can someone tell me how to charge this "Total Reward Discount Amount: (1000%)" to this: "Total Reward Discount Amount:"

I wish to remove the percentage figure that is coming up and only show the $ value"

2nd one is:

Product Price inc tax: $115
Freight and Packaging: $7.48
Tax content 15%: $15.98
Total Reward Discount Amount: (2000%): -$20
Total: $101.50
Winchee Points earned: 92

Issue I have is with items in red:

Tax is wrong - should be $13.24
Points earned are incorrect - should be 95

I have tried moving the discount field up above the tax, but still no joy - tax display still incorrect & points still stay at 92

These figures also show on invoice

Anyone got any ideas - help would be appreciated

Winchees:

I thought I had resolved, but it was more a case of my stupidity in not working through how mod works.
Uhhh okay.. I figured it was a settings issue, but it stills helps others if you share what you did to make it work correctly.. but okay..

The rest of your totals issues really don't sound like they are related to THIS module as much as they are how to configure your tax and totals to calculate correctly..

The on-screen "Total Reward Discount Amount" text is likely in a language file.. Use the Developers Toolkit under the Tools menu in the admin to search for this text to see which language file it's in..

DivaVocals:

Uhhh okay.. I figured it was a settings issue, but it stills helps others if you share what you did to make it work correctly.. but okay..

The rest of your totals issues really don't sound like they are related to THIS module as much as they are how to configure your tax and totals to calculate correctly..

The on-screen "Total Reward Discount Amount" text is likely in a language file.. Use the Developers Toolkit under the Tools menu in the admin to search for this text to see which language file it's in..

Thanks, very new to this - very much a case of knowing enough to be very dangerous & stuff things up

I had found the text & then did a shearch on the define statement & found this:

$this->output[] = array('title' => MODULE_ORDER_TOTAL_REWARD_POINTS_DISCOUNT_VALUE.' ('.zen_round($redeem_discount*100, 2).'%)',
'text' => '-'.$currencies->format($order_discount),
'value' => $order_discount);
in the "ot_reward_points_discount.php" file.

I have played around with it & all I can get it to do is totally take all the staments out, but other than that end up crashing the site.

Any suggestions someone

Winchees:

Thanks, very new to this - very much a case of knowing enough to be very dangerous & stuff things up

I had found the text & then did a shearch on the define statement & found this:

$this->output[] = array('title' => MODULE_ORDER_TOTAL_REWARD_POINTS_DISCOUNT_VALUE.' ('.zen_round($redeem_discount*100, 2).'%)',
'text' => '-'.$currencies->format($order_discount),
'value' => $order_discount);
in the "ot_reward_points_discount.php" file.

I have played around with it & all I can get it to do is totally take all the staments out, but other than that end up crashing the site.

Any suggestions someone

Yes search AGAIN.. find the LANGUAGE file that contains the actual language definition.. You don't edit the file that USES the definition (as it it appears you are trying to do), you edit the language file that contains the text you want to replace..

Looks something like..

define, 'Total Reward Discount Amount';

REPLACE the text you DON'T want with the text you DO WANT..