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Help! Authorize.net (AIM) module has no error messages, but is not processing payment

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22 Apr 2015, 6:50 PM
#21
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Help! Authorize.net (AIM) module has no error messages, but is not processing payment

I'm inclined to agree with you. I've been working with ZenCart and Authorize.Net AIM for years on another host, and I never encountered problems like this. Is there anything I can check, or have the host company check? You know what host companies are like :) Generally they won't help troubleshoot the stuff their autoinstallers produce. At what point can I go to them and ask them to check their systems---and what would I ask them to check?

Thanks so much on hanging in there with me---I really appreciate it!

22 Apr 2015, 7:04 PM
#22
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

pjcc21e:

Hi RixStix,

As far as I know, it was a "by the book" install. I started with one of those nifty auto-installers provided by the host. I do have a /zencartinstall/logs folder, but I'm not seeing any logs in there. There are logs from other days, but nothing recent.

Best, KKoch

That is not a by the book installation.

With regards to error logging, posting the contents of your includes/configure.php and admin/includes/configure.php without showing your actual admin directory or DB_PASSWORD it may be that your logs path is incorrect...

22 Apr 2015, 7:07 PM
#23
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

It's going to take someone with more brain cells than me to think of better suggestions for you research. DrByte is the guru.

Your domain shows 2 different IP addresses by Cloudflare in Singapore. The first shows shared by 13 websites. Even when I was using a shared server, I had a dedicated IP address. Just an observation on my part.

Do you know if the POODLE patches have been installed in the payment module files? It is possible that the auto-installer was built prior to those patches.

Don't know if your Theme Forest purchased template has made any alterations either.

22 Apr 2015, 7:10 PM
#24
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

pjcc21e:

I'm inclined to agree with you. I've been working with ZenCart and Authorize.Net AIM for years on another host, and I never encountered problems like this. Is there anything I can check, or have the host company check? You know what host companies are like :) Generally they won't help troubleshoot the stuff their autoinstallers produce. At what point can I go to them and ask them to check their systems---and what would I ask them to check?

Thanks so much on hanging in there with me---I really appreciate it!

Get a comparison utility such as winMerge or Beyond Compare, download a copy of ZC (be sure to get the 1.5.3 version if you are going to continue using it) from the mainpage of this website (http://www.zen-cart.com/getit), and as necessary position files to compare the two, looking for differences in the file contents as well as files in one that are not in the other. Then also consider what RixStix has indicated about the POODLE fix (which is already addressed in ZC 1.5.4).

22 Apr 2015, 7:12 PM
#25
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

Here is includes/configure.php (getting the other one in the next post, one sec).....

<?php /** * @package Configuration Settings circa 1.5.3 * @copyright Copyright 2003-2014 Zen Cart Development Team * @copyright Portions Copyright 2003 osCommerce * @license <http://www.zen-cart.com/license/2_0.txt> GNU Public License V2.0 * File Built by zc_install on 2014-07-21 12:54:37 */ /*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/ /*************** The 2 files should be kept separate and not used to overwrite each other. ***********/ // Define the webserver and path parameters // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com define('HTTP_SERVER', 'http://www.birdwatchersdigest.com'); define('HTTPS_SERVER', 'https://www.birdwatchersdigest.com'); // Use secure webserver for checkout procedure? define('ENABLE_SSL', 'true'); // NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes! // * DIR_WS_* = Webserver directories (virtual/URL) // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder) define('DIR_WS_CATALOG', '/shop/'); define('DIR_WS_HTTPS_CATALOG', '/shop/'); define('DIR_WS_IMAGES', 'images/'); define('DIR_WS_INCLUDES', 'includes/'); define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/'); define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/'); define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/'); define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/'); define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/'); define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/'); define('DIR_WS_PHPBB', '/'); // * DIR_FS_* = Filesystem directories (local/physical) //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/ define('DIR_FS_CATALOG', '/home/birdwat3/public_html/shop/'); //the following path is a COMPLETE path to the /logs/ folder eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash define('DIR_FS_LOGS', '/home/birdwat3/public_html/shop/logs'); define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/'); define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/'); define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/'); define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS); define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/'); // define our database connection define('DB_TYPE', 'mysql'); define('DB_PREFIX', '***_'); define('DB_CHARSET', 'utf8'); define('DB_SERVER', 'localhost'); define('DB_SERVER_USERNAME', '************'); define('DB_SERVER_PASSWORD', '************'); define('DB_DATABASE', '***********'); // The next 2 "defines" are for SQL cache support. // For SQL_CACHE_METHOD, you can select from: none, database, or file // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder // ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash define('SQL_CACHE_METHOD', 'none'); define('DIR_FS_SQL_CACHE', '/home/birdwat3/public_html/shop/cache'); // EOF
22 Apr 2015, 7:19 PM
#26
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

Here is admin/includes/configure.php (of course, my directory name is not "admin" :) Let me know if I did a dumb thing and need to edit out the file paths on these posts.

<?php /** * @package Configuration Settings circa 1.5.3 * @copyright Copyright 2003-2014 Zen Cart Development Team * @copyright Portions Copyright 2003 osCommerce * @license <http://www.zen-cart.com/license/2_0.txt> GNU Public License V2.0 * File Built by zc_install on 2014-07-21 12:54:37 */ /*************** NOTE: This file is similar, but DIFFERENT from the "store" version of configure.php. ***********/ /*************** The 2 files should be kept separate and not used to overwrite each other. ***********/ /** * WE RECOMMEND THAT YOU USE SSL PROTECTION FOR YOUR ENTIRE ADMIN: * To do that, make sure you use a "https:" URL for BOTH the HTTP_SERVER and HTTPS_SERVER entries: */ define('HTTP_SERVER', 'https://birdwatchersdigest.com'); define('HTTPS_SERVER', 'https://birdwatchersdigest.com'); define('HTTP_CATALOG_SERVER', 'https://birdwatchersdigest.com'); define('HTTPS_CATALOG_SERVER', 'https://birdwatchersdigest.com'); // secure webserver for admin? Valid choices are 'true' or 'false' (including quotes). define('ENABLE_SSL_ADMIN', 'true'); // secure webserver for storefront? Valid choices are 'true' or 'false' (including quotes). define('ENABLE_SSL_CATALOG', 'true'); define('DIR_WS_ADMIN', preg_replace('#^' . str_replace('-', '\-', zen_parse_url(HTTPS_SERVER, '/path')) . '#', '', dirname($_SERVER['SCRIPT_NAME'])) . '/'); define('DIR_WS_CATALOG', '/shop/'); define('DIR_WS_HTTPS_ADMIN', preg_replace('#^' . str_replace('-', '\-', zen_parse_url(HTTPS_SERVER, '/path')) . '#', '', dirname($_SERVER['SCRIPT_NAME'])) . '/'); define('DIR_WS_HTTPS_CATALOG', '/shop/'); // NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes! // * DIR_WS_* = Webserver directories (virtual/URL) // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder) define('DIR_WS_IMAGES', 'images/'); define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/'); define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/'); define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/'); define('DIR_WS_INCLUDES', 'includes/'); define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/'); define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/'); define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/'); define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/'); define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/'); define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/'); // * DIR_FS_* = Filesystem directories (local/physical) define('DIR_FS_ADMIN', preg_replace('#/includes/$#', '/', realpath(dirname(__FILE__) . '/../') . '/')); //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/ define('DIR_FS_CATALOG', '/home/birdwat3/public_html/shop/'); //the following path is a COMPLETE path to the /logs/ folder eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash define('DIR_FS_LOGS', '/home/birdwat3/public_html/shop/logs'); define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/'); define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/'); define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/'); define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/'); define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/'); define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/'); define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/'); // define our database connection define('DB_TYPE', 'mysql'); define('DB_PREFIX', '****_'); define('DB_CHARSET', 'utf8'); define('DB_SERVER', 'localhost'); define('DB_SERVER_USERNAME', '*****'); define('DB_SERVER_PASSWORD', '*****'); define('DB_DATABASE', '*****'); // The next 2 "defines" are for SQL cache support. // For SQL_CACHE_METHOD, you can select from: none, database, or file // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder // ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash define('SQL_CACHE_METHOD', 'none'); define('DIR_FS_SQL_CACHE', '/home/birdwat3/public_html/shop/cache'); // Define the webserver and path parameters // Main webserver: eg-http://www.your_domain.com - // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com // HTTP_CATALOG_SERVER is your Main webserver: eg-http://www.your_domain.com // HTTPS_CATALOG_SERVER is your Secure webserver: eg-https://www.your_domain.com /* * URLs for your site will be built via: * HTTP_SERVER plus DIR_WS_ADMIN or * HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or * HTTP_SERVER plus DIR_WS_CATALOG or * HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG * ...depending on your system configuration settings */ // EOF
22 Apr 2015, 7:22 PM
#27
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

In answer to RixStix: I wonder if the two IP addresses could be resulting from the fact that we recently migrated (the switch was pulled just on Monday night). The SSL (along with our dedicated IP address) were installed on Tuesday morning. So, as far as I'm told, I have a unique IP, though I wonder if it hasn't settled out?

I'll follow up with the host and ask about the POODLE patches. (They're generally really good about answering questions quickly!)

22 Apr 2015, 7:36 PM
#28
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

pjcc21e:

I'll follow up with the host and ask about the POODLE patches. (They're generally really good about answering questions quickly!)

Generally, that is a "YOU" thing to do by editing the appropriate zencart files and not something performed by the host.

Something doesn't look right to me with the config files but I'll leave that to mc12345678 for comment.
You have the 'old' cart installed in the root and the new, v1.5.3 installed in a subfolder (right/wrong)?

22 Apr 2015, 7:41 PM
#29
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

No, I have only one cart installed, and it's in the /shop/ subfolder on my root. I left the old one behind with the migration.

I've asked the host about the POODLE patches, and as soon as I hear from them, I'll let you know.

22 Apr 2015, 7:57 PM
#30
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

I see 2 sites

http://birdwatchersdigest.com/bwdsite/

https://birdwatchersdigest.com/shop/

zencart Poodle patches are edits to the

appropriate authorizenet php file(s)
appropriate paypal php file(s)

The server level tests already indicate the server and ssl/tls cert are proper for Poodle
https://www.ssllabs.com/ssltest/

22 Apr 2015, 8:13 PM
#31
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

Hi RixStix,

Yes, /bwdsite is a WordPress installation (not even related), and is our main site. The ZenCart install is in /shop.

The host has gotten back to me, and to their credit, they asked me for more info on the problem. They also said, "We are using Softaculous auto-installer, yet there were no similar issues related to the very auto-installer and the installations that it creates. The vulnerability that was discovered with the old SSL version, was already patched and all servers are secured. Please, include more information and we will do our best to assist you."

So, now that I've filled them in (and I'm detailed and verbose, as you can tell!) we'll see if they come up with anything---or if they bail out now and say, "It's not a POODLE issue, it's your problem." By all means, though, please continue posting if you have any thoughts or suggestions. I'm still watching this thread.

Best, KKoch

22 Apr 2015, 8:32 PM
#32
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

pjcc21e:

Hi RixStix,

Yes, /bwdsite is a WordPress installation (not even related), and is our main site. The ZenCart install is in /shop.

The host has gotten back to me, and to their credit, they asked me for more info on the problem. They also said, "We are using Softaculous auto-installer, yet there were no similar issues related to the very auto-installer and the installations that it creates. The vulnerability that was discovered with the old SSL version, was already patched and all servers are secured. Please, include more information and we will do our best to assist you."

So, now that I've filled them in (and I'm detailed and verbose, as you can tell!) we'll see if they come up with anything---or if they bail out now and say, "It's not a POODLE issue, it's your problem." By all means, though, please continue posting if you have any thoughts or suggestions. I'm still watching this thread.

Best, KKoch

The reply relates to server level patches.

https://www.zen-cart.com/showthread.php?214916-Important-announcement-about-POODLE-and-payment-security

You might want to verify the zencart files mentioned have been appropriately edited.

At this point, I would be inclined to create another demo, manual install of v1.5.3 in a different directory with a new, blank database. Configure payment modules and test. I never figured out the specifics but my first v1.5.3 install in my sandbox domain had problems out of the box. The same install on a different server, same host, worked just fine. Obviously there was some setting in the shared environment was different between servers but it wasn't worth my time to fiddle around.

23 Apr 2015, 1:03 PM
#33
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

An update from my side: Day three, and the problem still persists, but the host company (to their credit) is helping me troubleshoot at the moment. I'm half-compelled to start fresh with a by-the-book rebuild 1.5.4 and see if I have the same problem.

No matter what happens, I'll update this thread and let you know if we found the culprit, or if I went with the rebuild, and this simply remains one of life's little mysteries.

Best, KKoch

24 Apr 2015, 3:11 AM
#34
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

Hello All,

I feel that I have stumbled upon a major clue to this problem, but I feel like I need a second--or third, or fourth!---set of eyes, and another brain that isn't as burned out as mine!

To summarize, I was about to just give up on this botched cart and do a by-the-book install (with ZenCart's own installer, not the one from the host). During the initial process, there were errors pertaining to SSL and cURL. See the screenshot here:

http://birdwatchersdigest.com/temp/zencart-curlsupport.jpg

Well, this is rather strange because you can tell from the server config that cURL is enabled with SSL, and I have SSL for our domain (you can tell that from the URL location on the menu bar). I just got a new SSL cert from the host earlier this week, and a dedicated IP address along with it. But somehow, ZenCart is having trouble working it out. I figure this is must be exactly why the cURL requests with the Authorize.net AIM module aren't being made.

What do you all make of this? What should I have the host check (or do?)

Best, KKoch

24 Apr 2015, 3:43 AM
#35
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

Path problem ???

One place you said zencart was installed ...../shop/ & it appeared functional?
Your screenprint indicates ..../bwdshop/

24 Apr 2015, 4:01 AM
#36
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

Yes, /shop is functional, except for this problem where Authorize.net AIM won't work. I was installing a fresh cart in /bwdshop (keeping the other one in /shop alive for right now).

Also, in case you're wondering---I wasn't sure if it was smart to leave a half-installed cart on my server when I had just announced it to the world, so I have moved it elsewhere.

Thanks for your speedy response, RixStix! Any thoughts?

24 Apr 2015, 4:21 AM
#37
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

Update: Okay, folks, I feel vindicated at last. The host company is acknowledging that there may be a problem and they're escalating it. So, I'm hoping (at last) that a solution is just around the corner, and I'll update this thread when I have it. Hopefully someone else will be spared the struggle that I faced over this.

Turning in for tonight--will be back later!

KKoch

24 Apr 2015, 9:09 PM
#38
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

Hello All,

I'm in need of your help and advice again.

As I reported earlier, I tried downloading ZenCart 1.5.4 from this website and ran the installer on my host. I got the following error messages:

ATTENTION: Problems Found
ERROR - Cannot proceed until problems are resolved.
CURL problems detected: 7 => Failed connect to www.zen-cart.com:80; Connection timed out more info...
CURL requires SSL support. Please notify webmaster or hosting company. 7 => Failed connect to www.zen-cart.com:443; Connection timed out more info...

I've been in touch with the Wizards Up High (second level support team) at my host company. They have investigated this at length today with a Linux strace utililty. Their conclusion is that zen-cart.com is blocking our server IP.

First, what is the liklihood that this is the case? And, if this is possible, what can be done about it (just short of me asking my host to migrate us to another server?)

In advance, thanks for applying your brainpower to this!

Best, KKoch

24 Apr 2015, 10:09 PM
#39
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

Hi.

To investigate this further we would need to know your IP address, in order to determine whether any of our automated systems have blocked that IP.

If you do not want to display your IP address publicly, please PM me.

Ian

pjcc21e:

Hello All,

I'm in need of your help and advice again.

As I reported earlier, I tried downloading ZenCart 1.5.4 from this website and ran the installer on my host. I got the following error messages:

ATTENTION: Problems Found
ERROR - Cannot proceed until problems are resolved.
CURL problems detected: 7 => Failed connect to www.zen-cart.com:80; Connection timed out more info...
CURL requires SSL support. Please notify webmaster or hosting company. 7 => Failed connect to www.zen-cart.com:443; Connection timed out more info...

I've been in touch with the Wizards Up High (second level support team) at my host company. They have investigated this at length today with a Linux strace utililty. Their conclusion is that zen-cart.com is blocking our server IP.

First, what is the liklihood that this is the case? And, if this is possible, what can be done about it (just short of me asking my host to migrate us to another server?)

In advance, thanks for applying your brainpower to this!

Best, KKoch

24 Apr 2015, 10:17 PM
#40
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Re: Help! Authorize.net (AIM) module has no error messages, but is not processing payment

Thanks Ian! I just sent you a PM, but let me know if you didn't receive it. When I look at my "sent" folder it says I have 0 messages.

If you didn't get it, I'll give it a second try, or just post it here.

Grateful for your help,

KKoch