One-Page Checkout [Support Thread]

Look at the log files anyway!
Hope this will help a bit,

Cheers,

jpda
Nope. Does not mean anything to me. It does not look like missing files so that is usually the extent of what I can understand.

CaroleAs:

I tried to read the troubleshooting section, but it was way over my understanding. Didn't even understand it if was explaining anything close to what I was experiencing.
Right, I'm saying that the Troubleshooting section needs to be updated to identify the cause of this issue (missing jQuery selectors).

CaroleAs:

Yes, I did enambe the One Page Checkout s under Admin > Config > One page Checkout
Here is one of the several identical logs that was produced.

[25-Aug-2017 02:48:25 America/New_York] Request URI: /index.php?main_page=checkout_one, IP address: 142.167.45.240
#1 require() called at [/home/creat419/public_html/challengemehq.com/includes/templates/responsive_cassel/common/tpl_main_page.php:171]
#2 require(/home/creat419/public_html/challengemehq.com/includes/templates/responsive_cassel/common/tpl_main_page.php) called at [/home/creat419/public_html/challengemehq.com/index.php:97]

[25-Aug-2017 02:48:25 America/New_York] PHP Warning: require(includes/templates/template_default/templates/tpl_checkout_one_default.php): failed to open stream: No such file or directory in /home/creat419/public_html/challengemehq.com/includes/templates/responsive_cassel/common/tpl_main_page.php on line 171
[25-Aug-2017 02:48:25 America/New_York] Request URI: /index.php?main_page=checkout_one, IP address: 142.167.45.240
#1 require() called at [/home/creat419/public_html/challengemehq.com/includes/templates/responsive_cassel/common/tpl_main_page.php:171]
#2 require(/home/creat419/public_html/challengemehq.com/includes/templates/responsive_cassel/common/tpl_main_page.php) called at [/home/creat419/public_html/challengemehq.com/index.php:97]

[25-Aug-2017 02:48:25 America/New_York] PHP Warning: require(includes/templates/template_default/templates/tpl_checkout_one_default.php): failed to open stream: No such file or directory in /home/creat419/public_html/challengemehq.com/includes/templates/responsive_cassel/common/tpl_main_page.php on line 171
[25-Aug-2017 02:48:25 America/New_York] PHP Fatal error: require(): Failed opening required 'includes/templates/template_default/templates/tpl_checkout_one_default.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/creat419/public_html/challengemehq.com/includes/templates/responsive_cassel/common/tpl_main_page.php on line 171

> 
> I am not sure how to interpret this message, but I checked and the file  tpl_main_page.php is not missing. Does it say that it has to be edited?
That log indicates that the file /includes/templates/template_default/templates/tpl_checkout_one_default.php is missing.

lat9:

Right, I'm saying that the Troubleshooting section needs to be updated to identify the cause of this issue (missing jQuery selectors).

That log indicates that the file /includes/templates/template_default/templates/tpl_checkout_one_default.php is missing.

Duh!!!
Brain getting fried here! It works now. Thanks again!

Hi there
I have been through the thread and saw someone had a similar issue but I followed it all and no resolution.

1. It was working fine when I installed my new payment gateway "ipaybySSL" by SCNET.
2. needed to fix the page where customers can change delivery address so resolved this as a result of this updated my old version 1.0x to the latest and followed installation instructions to the tee.
3. Now I get the error: Your order's details have changed. Please review the current values and re-submit.

Running zen version 1.5.4
ozpost module and the winchester responsive template.
As it is late here 2.21am I have had to turn the module off just in case some people try and purchase when there is not an issue with payments going through.
but when I wake up I can turn it on if you need to test it.
The website is www.jarsbottlesdirect.com.au
thanks in advance for your help

Stephen, that would imply that there's something that the payment method is doing that OPC doesn't like. I'll be in-and-out over the next few days, preparing for Irma's visit.

I wish you luck and godspeed and I hope for the best with the 'visit' of horrible Irma! :shocking:

Good luck!

jpda

lat9:

.... I'll be in-and-out over the next few days, preparing for Irma's visit.

KEEP SAFE! I am all too aware what these whirlies can do from local experience with the Aussie cyclones (same stuff, different name).

frank18:

KEEP SAFE! I am all too aware what these whirlies can do from local experience with the Aussie cyclones (same stuff, different name).
You Aussies, why do you have to rename everything?

lat9:

You Aussies, why do you have to rename everything?
:laugh: says the American lady

stecrox:

Hi there
I have been through the thread and saw someone had a similar issue but I followed it all and no resolution.

1. It was working fine when I installed my new payment gateway "ipaybySSL" by SCNET.
2. needed to fix the page where customers can change delivery address so resolved this as a result of this updated my old version 1.0x to the latest and followed installation instructions to the tee.
3. Now I get the error: Your order's details have changed. Please review the current values and re-submit.

Running zen version 1.5.4
ozpost module and the winchester responsive template.
As it is late here 2.21am I have had to turn the module off just in case some people try and purchase when there is not an issue with payments going through.
but when I wake up I can turn it on if you need to test it.
The website is www.jarsbottlesdirect.com.au
thanks in advance for your help
What happens if you add your payment method's name to the OPC's *Configuration->One-Page Checkout Settings->Payment Methods Requiring Confirmation list? *The method's name is displayed under your admin's Modules->Payment listing.

For those of you using Image Handler and One-Page Checkout ...

Please refer to this IH4 issue that @torvista identified last year. I've found that IH4's imagehover script will interfere with OPC's operation if the changes that Steve proposed aren't incorporated.

I'll update the OPC readme to reflect this requirement and will get those changes incorporated into the next version of Image Handler.

I don't know if this goes with OPC or under credit card payment module. Please move if it goes elsewhere.

I entered a customer credit card number and transposed two numbers. After clicking on Submit Order nothing happened. I believe their used to be a Pop-up saying invalid credit card number. I discovered this by entering the CC again. This was a Visa card.

@EZorb, what payment method are you using?

lat9:

@EZorb, what payment method are you using?

Authorized.net (AIM)

I hope you made it OK in Irma. We did not even get one drop of rain out of Harvey.

EZorb:

Authorized.net (AIM)

I hope you made it OK in Irma. We did not even get one drop of rain out of Harvey.
I've replicated this issue on my demo site. The "invalid card" message is coming back from a.net, but isn't getting posted to the One-Page Checkout's data-gathering page. I'll note this as an issue in the plugin's GitHub repository; it might take me a couple of days for resolution.

We were lucky and "dodged the Irma bullet" with just a couple of trees and a lot of branches down.

lat9:

I've replicated this issue on my demo site. The "invalid card" message is coming back from a.net, but isn't getting posted to the One-Page Checkout's data-gathering page. I'll note this as an issue in the plugin's GitHub repository; it might take me a couple of days for resolution.

We were lucky and "dodged the Irma bullet" with just a couple of trees and a lot of branches down.
OK, so a couple of days turned into a couple of weeks. Looking at this issue, I'm starting to form the opinion that it's a base Zen Cart issue with the AJAX confirmation. When the 'invalid card' message is received, the AJAX processing is *redirecting *back to the checkout_payment page for the display instead of returning the information "in-line" on the AJAX call.

Just in case it's my setup, would you verify that you don't receive the message when One-Page Checkout is disabled (i.e. going through the standard, 3-page version)?

lat9:

For those of you using Image Handler and One-Page Checkout ...

Please refer to this IH4 issue that @torvista identified last year. I've found that IH4's imagehover script will interfere with OPC's operation if the changes that Steve proposed aren't incorporated.

I'll update the OPC readme to reflect this requirement and will get those changes incorporated into the next version of Image Handler.
I am about to install IH4 soon and already have OPC installed. Will I experience issues? shoul I wait?

@CaroleAs, you'll be just fine with IH4 and One-Page Checkout. Just make the changes identified in the link I posted.

lat9:

OK, so a couple of days turned into a couple of weeks. Looking at this issue, I'm starting to form the opinion that it's a base Zen Cart issue with the AJAX confirmation. When the 'invalid card' message is received, the AJAX processing is *redirecting *back to the checkout_payment page for the display instead of returning the information "in-line" on the AJAX call.

Just in case it's my setup, would you verify that you don't receive the message when One-Page Checkout is disabled (i.e. going through the standard, 3-page version)?
Just created a fresh ZC1.5.5e install and the message *is *being displayed, so the issue lies in the OPC handling ... somewhere!

I found the hover in IH annoying anyway so I turned it off in the admin panel, and removed the jscript_imagehover file altogether from the templates/YOUR TEMPLATE/jscript folder. Didn't create any problems that I'm aware of.