One-Page Checkout [Support Thread]

Hello, I have installed the plugin and I have a problem, I sell virtual products so no shipping is required, it doesn't show a shipping method or shipping information (that is as it should) but It doesn't let me confirm the order as a message appears „You must choose a shipping method for your order.....
Test site - Zencart 1.5.5a with only Ceon-URI-Mapping-4.5.2 installed.
This is the error logged message (i checked and the files exist):

[03-Sep-2016 17:35:12 xxxx] Request URI: /index.php?main_page=checkout_one, IP address: xxx
#1  require(/home/xxx/public_html/xxx/includes/modules/pages/checkout_one/jscript_main.php) called at [/home/xxx/public_html/xxx/includes/templates/responsive_classic/common/html_header.php:176]
#2  require(/home/xxx/public_html/xxx/includes/templates/responsive_classic/common/html_header.php) called at [/home/xxx/public_html/xxx/index.php:43]

Oops (yet again)! @suportafaceri, thanks for the bug-report; I'll get that logged and squashed.

Hello, please let me know if I can help with anything.

suportafaceri:

Hello, please let me know if I can help with anything.
I've got the changes needed to properly handle orders with all virtual products uploaded to the plugin's GitHub repository. It turns out that the same issue presented itself if your store uses the free-shipping configuration associated with the shipping order-total (your admin's Modules->Order Total->ot_shipping).

You can grab those latest changes from the plugin's master while I determine if there are any other gremlins waiting to be squished. The plugin's admin auto-initialization will update the One-Page Checkout version to 1.0.4-beta1.

Thanks, you solved my problem :hug:

suportafaceri:

Thanks, you solved my problem :hug:
Thanks to you for validating that change; I should have v1.0.4 ready for full release later this week.

v1.0.3 is now available for download from the Zen Cart Plugins: https://www.zen-cart.com/downloads.php?do=file&id=2095

on the off chance that anyone runs into the same problem I had, I just figured out that a piece of code in my includes\templates\my_theme\common\html_header.php was loading a javascript function that was apparently interfering with One_Page_Checkout's shipping price updater function.

<script type="text/javascript" src="Scripts/animatedcollapse.js"></script>
<script type="text/javascript">
animatedcollapse.addDiv('support', 'fade=0,speed=400,group=pets,hide=1')
animatedcollapse.init()
</script>

it was this animated collapse that I only really need loaded for the home page anyway, so removing it from the html_header.php allowed one_page_checkout to function perfectly fine.

That took way too long to figure out.

I just installed the latest module into my demo.
which is on zen cart 1.55a along with ceon manual card v4.0.1

The card payments are coming through but I just want to make certain that this normal behavior:
When submitting payment info I get a pop up message saying "it's taking a little longer than normal to update your order's shipping cost. Please close this message and try again. If you continue to receive this message, please contact us."

Once I reattempt once or twice I get the order through and see a disc spinning along with a button saying "Confirm Order"
The user still has to click there, is that correct?

Thank you very much for this mod, I like the looks all the right info collected on one page.

That sounds like your shipping-methods are taking a little longer than the default. Head to your admin's Configuration->One Page Checkout Settings and change* Update Shipping AJAX Timeout *from 5000 (5 seconds) to 6000 (6 seconds), increasing that value if you still receive that message.

The "Confirm Order" button should be hidden from the display when the spinning icon is displayed; no customer-click should be required.

lat9:

That sounds like your shipping-methods are taking a little longer than the default. Head to your admin's Configuration->One Page Checkout Settings and change* Update Shipping AJAX Timeout *from 5000 (5 seconds) to 6000 (6 seconds), increasing that value if you still receive that message.

The "Confirm Order" button should be hidden from the display when the spinning icon is displayed; no customer-click should be required.

Thanks, will try changing AJAX Timeout.
How can I remove the Confirm button from appearing?

The css (/includes/template/YOUR_TEMPLATE/css/checkout_one_confirmation.css) for the plugin's confirmation page should be doing that already. Did you copy that file to your store's active template's directory?

lat9:

The css (/includes/template/YOUR_TEMPLATE/css/checkout_one_confirmation.css) for the plugin's confirmation page should be doing that already. Did you copy that file to your store's active template's directory?

those files are in the includes\templates\responsive_classic\css folder.
Here is a photo of the process. The circle spins and spins for quite a while while the Confirm button appears at the top right with a zen cart banner appearing too as pictured.

thanks for your help.

It also took 17 seconds to get to the checkout success page.
Can this be normal or can it because my server is not that great?

spawnie69:

It also took 17 seconds to get to the checkout success page.
Can this be normal or can it because my server is not that great?

Definitely not normal, could be a server issue or (if the transaction is on a live site) it could be the processing site/server.

frank18:

Definitely not normal, could be a server issue or (if the transaction is on a live site) it could be the processing site/server.

This demo site is active with one item at https://www.gelcandlecompany.com/demo3
Is there a way I can gauge my bluehost servers performance other that just outages?

Why do you think the zen cart banner and confirm banner button is appearing?

spawnie69:

This demo site is active with one item at www.gelcandlecompany.com/demo3
Is there a way I can gauge my bluehost servers performance other that just outages?

Why do you think the zen cart banner and confirm banner button is appearing?

Created test account with bogus Florida address (wouldn't accept my Australian address), chose PayPal at checkout and it took just under 5 secs before the PayPal page was up.

Did you time the checkout again since your last post? IMHO that slow checkout reported in your earlier post has absolutely nothing to do with ZC or One-Page-Checkout code.

Noted however that your demo pages load with varying degrees of speed. So may be worth checking with Bluehost???

I tested your site speed at http://www.bytecheck.com/

It took 9.5 seconds for the first byte to load (this about 7:40 a.m. EST)

When checking my own site, if slow, I also run the speed test on some random other sites I visit. If everyone slow then I suspect my server. If only me slow, then I suspect either me or host. To rule myself out as culprit I run site through something like https://www.webhostinghero.com/ https://www.webpagetest.org

spawnie69:

those files are in the includes\templates\responsive_classic\css folder.
Here is a photo of the process. The circle spins and spins for quite a while while the Confirm button appears at the top right with a zen cart banner appearing too as pictured.

thanks for your help.
What template are you using? The plugin's code for its confirmation page sets flags to disable the sideboxes, header and footer while that spinner's up. It looks like your template isn't honoring those standard Zen Cart processing flags.

Thanks everyone, definitely some sort of server issue I will talk to my host.

Seems to be quicker today.