One-Page Checkout [Support Thread]

@stellarweb, that's the unfortunate side-effect of that bug in v2.3.5; corrected in v2.3.6 (just submitted).

Noting that you can download v2.3.6 directly from GitHub (https://github.com/lat9/one_page_checkout/archive/v2.3.6.zip) until it's available in the Zen Cart downloads.

lat9:

@stellarweb, that's the unfortunate side-effect of that bug in v2.3.5; corrected in v2.3.6 (just submitted).

Noting that you can download v2.3.6 directly from GitHub (https://github.com/lat9/one_page_checkout/archive/v2.3.6.zip) until it's available in the Zen Cart downloads.

Is there a specific place I can focus on? Or do I need to do all the files all over again?

THANKS for your help!

stellarweb:

Is there a specific place I can focus on? Or do I need to do all the files all over again?

THANKS for your help!
For each release, the readme identifies which files have been changed, added or removed. Just check the "Change History" tab.

For the issue you reported, the required change is only to the two jQuery files provided in /includes/modules/pages/checkout_one:

1. /includes/modules/pages/checkout_one/jquery_checkout_one.js
2. /includes/modules/pages/checkout_one/jquery_checkout_one.min.js

lat9:

I've just submitted v2.3.6 of One Page Checkout for the Zen Cart moderators' review; I'll post back here when it's available for download.

 This release contains changes associated with the following GitHub issues:

#278: Remove unneeded create_account.css files.
#279: Correct CSS validation issues for the checkout_one.css files.
#280: Correct "Guest checkout can't complete when country/state dropdowns are used". This bug was introduced in v2.3.5.
Now available for download: https://www.zen-cart.com/downloads.php?do=file&id=2095

Shipped to wrong address snafu. I have looked through OPC change files and didn't find anything that looked similar
OPC 2.3.0

I'll try to get the order of events here:

• Customer moves last year
• Customer (allegedly) changes addresses in Customer Account and removes all instances of old address from their account info. Customer's last account info last edit timestamped 10-15 minutes before order timestamp (as best as I can tell). Assume account edit was possibly an address entry.
• Customer places order 2 weeks ago
• Customer pays for order using PayPal
• We ship order to shipping address on invoice which is same as billing
• Customer gets notice that order has been delivered
• Customer checks and finds order shipped to old address
• Customer calls and wants to know what happened and why order was shipped to wrong address
• We shipped to address on invoice which was old address, allegedly changed in database to new address last year.
• We look at the PP payment notice and see seller protection if shipped to: OLD address

ZC logfiles seem to indicate OLD address transmitted to PayPal. I don't have enough hair left to figure out how the old address was used but I'm still digging for any trace that might turn on a lightbulb.

Any ideas or pointers on where to look for an explanation. This same sequence of events has happened before (once or twice)

Logfiles available but obviously this is not the place to post them in unedited format.

TNX

RixStix:

Shipped to wrong address snafu. I have looked through OPC change files and didn't find anything that looked similar
OPC 2.3.0

I'll try to get the order of events here:

• Customer moves last year

• Customer (allegedly) changes addresses in Customer Account and removes all instances of old address from their account info. Customer's last account info last edit timestamped 10-15 minutes before order timestamp (as best as I can tell). Assume account edit was possibly an address entry.

• Customer places order 2 weeks ago

• Customer pays for order using PayPal

• We ship order to shipping address on invoice which is same as billing

• Customer gets notice that order has been delivered

• Customer checks and finds order shipped to old address

• Customer calls and wants to know what happened and why order was shipped to wrong address

• We shipped to address on invoice which was old address, allegedly changed in database to new address last year.

• We look at the PP payment notice and see seller protection if shipped to: OLD address

ZC logfiles seem to indicate OLD address transmitted to PayPal. I don't have enough hair left to figure out how the old address was used but I'm still digging for any trace that might turn on a lightbulb.

Any ideas or pointers on where to look for an explanation. This same sequence of events has happened before (once or twice)

Logfiles available but obviously this is not the place to post them in unedited format.

TNX
v2.3.0 is close to a year old (released 2020-02-18). There were a fair number of address-related changes ... especially with the PayPal integration. I'll suggest upgrading to v2.3.6 to see if the issue persists.

I understand and will do.

I am trying to understand why/how the old address was used when it did not appear to exist in the database at the exact time the order was placed, but was transmitted to PayPal. Changes to account info don't require a logoff/logon before being considered valid, do they?

RixStix:

I am trying to understand why/how the old address was used when it did not appear to exist in the database at the exact time the order was placed, but was transmitted to PayPal. Changes to account info don't require a logoff/logon before being considered valid, do they?Just a WAG. Could the address have been associated with an old order that was used out of the Qick Re-Order Sidebox? Items in the orders table have an address associated with them.

dbltoe:

Just a WAG. Could the address have been associated with an old order that was used out of the Qick Re-Order Sidebox? Items in the orders table have an address associated with them.

We don't have/use a Quick Re-Order Sidebox, so probably not.

I'm in the process of updating OPC but it is always seems so onerous because it is not an upload all the files in the latest version. It is upload changed files from each incremental release until you get to through the current version.

This addon is really nice. I love it.

I installed it on zen cart 1.5.7. It worked very well at first. But after a few minutes, it stopped working and login is required. I cleared browsing data in my browser, it worked again. But stopped working again after a few seconds. This time clearing browsing data does not help anymore. It simply stopped working.

I uninstalled it, then reinstall, the above phenomena repeats.

Very strange...

RixStix:

I understand and will do.

I am trying to understand why/how the old address was used when it did not appear to exist in the database at the exact time the order was placed, but was transmitted to PayPal. Changes to account info don't require a logoff/logon before being considered valid, do they?
That was one of the more recent changes for the OPC/PayPal integration, specifically forcing PayPal to bypass its 'create address' path when a new address (i.e. that stored at PayPal) was sent down.

RixStix:

We don't have/use a Quick Re-Order Sidebox, so probably not.

I'm in the process of updating OPC but it is always seems so onerous because it is not an upload all the files in the latest version. It is upload changed files from each incremental release until you get to through the current version.
Not exactly true. Each OPC release contains a full file-set. The readme identifies the files changed in case a site's maintainer wants to upload only the changes.

markau:

This addon is really nice. I love it.

I installed it on zen cart 1.5.7. It worked very well at first. But after a few minutes, it stopped working and login is required. I cleared browsing data in my browser, it worked again. But stopped working again after a few seconds. This time clearing browsing data does not help anymore. It simply stopped working.

I uninstalled it, then reinstall, the above phenomena repeats.

Very strange...
I agree that it's strange. Unfortunately, you've not given me much with which to diagnose what's wrong.

Is the install on zc157 (no alphabetic suffix) or zc157a or zc157b? If not zc157b (and especially for zc157, no suffix), you need to be sure to apply all the bugfixes (https://www.zen-cart.com/showthread.php?226872-Known-bugs-%28and-fixes%29-for-v1-5-7-series%29.

What shipping, payment and order-total modules are in use? They've each got a 'play' in the order-generation process.

What template is in use? Many "pretty" templates don't exactly conform to the base Zen Cart model. What version of jQuery is being used?

lat9:

I agree that it's strange. Unfortunately, you've not given me much with which to diagnose what's wrong.

Is the install on zc157 (no alphabetic suffix) or zc157a or zc157b? If not zc157b (and especially for zc157, no suffix), you need to be sure to apply all the bugfixes (https://www.zen-cart.com/showthread.php?226872-Known-bugs-%28and-fixes%29-for-v1-5-7-series%29.

What shipping, payment and order-total modules are in use? They've each got a 'play' in the order-generation process.

What template is in use? Many "pretty" templates don't exactly conform to the base Zen Cart model. What version of jQuery is being used?

Many thanks for your reply. I have resolved the problem - my fault when upload files. Sorry about that.

Very happy now:D

markau:

Many thanks for your reply. I have resolved the problem - my fault when upload files. Sorry about that.

Very happy now:D
Which file(s) were missing that caused the very strange behavior?

lat9:

Not exactly true. Each OPC release contains a full file-set. The readme identifies the files changed in case a site's maintainer wants to upload only the changes.

Sorry Cindy,

I'm not trying to be obtuse but so many times users get chastised for trying to shortcut upgrade instructions and the upgrade instructions say to look at the file change list, make a list and upload the changed files for each incremental version until a person reaches the current version, after making the github changes required.

If it is just an upload the fileset while maintaining the file structure, that's good news to my eyes and ears.... a few clicks and done.

That'll get done as soon as the coffee is done. Not convinced that will correct the wrong address issue but the issue might be separate from OPC. I'm just glad it was associated with a PP order since PP will cover the order with seller protection. A CC payment would not cover the seller and can't afford too many half pound plus orders of precious metal being misdelivered.

Thanks for everything.

v1.5.5f OPC 2.3.6

Hello Cindy - I hope this finds you well.

My customers are encountering this message when trying to checkout using the checkout tab in the cart - tab takes customer to /index.php?main_page=login and then the message appears after clicking 'Guest Checkout';
"Sorry, but our expedited checkout process cannot be used. Click here to use our alternate checkout process."

I also have the yellow 'checkout with PayPal' tab in the cart which works fine, i.e. the transaction completes as it should.

I searched this support forum and found a couple of references to this issue (https://www.zen-cart.com/showthread.php?220781-One-Page-Checkout-Support-Thread&p=1357324&highlight=Sorry%2C+expedited+checkout+process+used.+Click+alternate+checkout+process#post1357324 and https://www.zen-cart.com/showthread.php?220781-One-Page-Checkout-Support-Thread&p=1362684#post1362684) to this issue however I'm not sure that my circumstances are the same and I didn't see any resolution to the issue in those threads.

I have PM'd you some debug logs which hopefully can help you to help me find the source of the issue (I didn't want to post them in here for security reasons).

many thanks,
Mike

shags38:

v1.5.5f OPC 2.3.6

Hello Cindy - I hope this finds you well.

My customers are encountering this message when trying to checkout using the checkout tab in the cart - tab takes customer to /index.php?main_page=login and then the message appears after clicking 'Guest Checkout';
"Sorry, but our expedited checkout process cannot be used. Click here to use our alternate checkout process."

I also have the yellow 'checkout with PayPal' tab in the cart which works fine, i.e. the transaction completes as it should.

I searched this support forum and found a couple of references to this issue (https://www.zen-cart.com/showthread.php?220781-One-Page-Checkout-Support-Thread&p=1357324&highlight=Sorry%2C+expedited+checkout+process+used.+Click+alternate+checkout+process#post1357324 and https://www.zen-cart.com/showthread.php?220781-One-Page-Checkout-Support-Thread&p=1362684#post1362684) to this issue however I'm not sure that my circumstances are the same and I didn't see any resolution to the issue in those threads.

I have PM'd you some debug logs which hopefully can help you to help me find the source of the issue (I didn't want to post them in here for security reasons).

many thanks,
Mike
Mike, I'm not seeing those debug-logs in a PM (or direct email). I'll note that I've got v2.3.7 queued for release that prevents that popup from displaying that popup erroneously when either there are no shipping-modules or payment-modules configured for the given delivery/billing addresses.

Update: Logs received via direct email ... and they show that OPC v2.3.4 is currently in use. Please advise.

lat9:

Mike, I'm not seeing those debug-logs in a PM (or direct email). I'll note that I've got v2.3.7 queued for release that prevents that popup from displaying that popup erroneously when either there are no shipping-modules or payment-modules configured for the given delivery/billing addresses.

Update: Logs received via direct email ... and they show that OPC v2.3.4 is currently in use. Please advise.

Yes it (was) v2.3.4 however I upgraded to v2.3.6 after I became aware of the problem - obviously no checkout attempts since I upgraded.

Reference your comment above "prevents that popup from displaying that popup erroneously when either there are no shipping-modules or payment-modules configured for the given delivery/billing addresses." - see screenshot I am sending customers who have experienced the issue - this is showing as soon as guest checkout tab is clicked.

In screenshot - clicking the word 'here' (not exactly prominently clickable - I missed it several times) it takes one to the former checkout pages that were typical before OPC was introduced.

Mike, the issue is that the site's got a jQuery issue

... that's "polluting the jQuery/javascript pool". Once a jQuery error occurs, nothing else can continue. You'll need to either correct or remove whatever's looking for that tabSlideOut function.