Camelot-Hosting down?

Thank you that helps...may be worth your while to do a FB page and or quick posts here just to do quick "were working on it!" posts now and then. I for one feel a bit more warm a fuzzy that its coming right from you even though I know the reports made were thru communications with you. I don't need to speak to you directly, the "it may be a day or two" posts would keep me happy...

Why don't any of the phone number work??

Happy to hear about the progress! > hdwrkgr:

re: hdworkgear.com

Hello, do you or anyone know what may be the problem over at Camelot Hosting? If anyone out there knows how to reach them or get a message to them please let me know. Thank you, Thomas

Glad to hear of progress as well!

If the server Camelot is on is working, is there any way we can access Cpanel so we can move domain name? Is it possible to change from server 10?

goateesaver:

If the server Camelot is on is working, is there any way we can access Cpanel so we can move domain name? Is it possible to change from server 10?
You don't need cPanel to "move the domain" (ie: to another server). To do that you go to your Domain Registrar and point the domain to the new IP address or nameservers.
(Now, if Camelot is your domain registrar, then you need their customer portal, so will have to wait for the DNS to be back up again.)

But, the data isn't accessible until the restore-from-backup is done. That includes inability to relocate it to a different Camelot server.

I'm sure Camelot doesn't want you to move to another hoster.
Consider this: the new hard-drive puts you on fresh hardware. You don't know how old the drive is that you might move to elsewhere.

It's unfortunate that the Datacenter technicians started with the wrong restore method, and wasted many hours of valuable time.

Hmmmm.... seems strange that they don't have some sort of a hot swappable RAID configuration for their disks in place?? DNS is a different issue ofc.

DrByte:

Consider this: the new hard-drive puts you on fresh hardware. You don't know how old the drive is that you might move to elsewhere.

This idea might hold more comfort if this weren't the second time that Server 10 has gone down with a hard drive crash in 2017.

Day three.

frank18:

Hmmmm.... seems strange that they don't have some sort of a hot swappable RAID configuration for their disks in place?? DNS is a different issue ofc.

i agree with frank18.

i have no experience with camelot, but i have followed this thread. it seems they have been down for over 2 days. which is not good. that includes their home page.

in addition, i looked at this review:

https://www.000########################/directory/reviews/camelot-hosting.com

and specifically at camelot hosting answering the questions. now who knows if this in fact was camelot answering the questions, but if so, their math is not good:

"99.99% probably better but considering there is 720 hours in a month it would take 7.2 hours of downtime to get to that number. Nobody has 100% uptime, there is always a little glitch here and there, and announced maintenance, but now that the Christmas shopping season is coming we don't have any extended maintenance planned until after the holidays."

last time i checked 7.2/720 = 1% of downtime.... not 0.01% downtime. 48 hours of downtime in a year equates to 99.45% uptime.

in any event, i hope they sort out their problems soon.

best.

We've been with Camelot since 2006 and sure there has been bumps but then again we are not an "easy" customer by far. They have bent over backwards to help us and even fix our blunders.

So with that being said I can't bash them because a HD with the operating system fails. It is a serious problem and then you add in human error at the DC only adds to it. They are at the mercy of the DC. It's not easy for them or us/customers.

The owner was man enough to post an update here knowing well enough it would open them up to unwarranted second guessers and arm chair criticism. (this was my opinion only). So rather than give would of could of should of we are hoping they can get if fixed as soon as possible and wishing them the best.

Thanks god to found this thread .......

Still fixing?

Merlinpa1969:

Yes Doug, we do have more than one server, and the server that Camelot Hosting is on is in fact functioning, the issue with it is DNS related to server 10 and the Hard drive issue ( you can see here ) https://50.22.204.226/

Now on to bigger and Better,
The hard main hard drive on server 10 crashed, It is being worked on at the Datacenter. There was an issue with the backups that the DC created manually ( they didnt bother to notice that we had valid backups already ) so there were Hours lost in that process.
They started bundling up the backups ( your data is safe, No hack, No ransomeware none of that stuff just good old hard drive failure. )
and the system rebooted so the process was halted and has to be restarted. They are doing the process right now as we speak, I just got off the phone with the DC upper level technition thats actually doing the work.

As to lack of communication, as I said before I can not get to Camelot due to a DNS issue so I was unable to post updates here, I asked Mike to drop in a QUICK update here since this is NOT The place for this lengthy discussion, As soon as I get more information I will share, and will post updates as soon as I get back on Camelot

Hello, Are you closer to providing a best-guess estimate for the fix?

In July of 1977, after New York City had a massive blackout, a representative for San Antonio's City Public Service declared, "The chances of San Antonio having an eathquake are greater than the chance the city will have a blackout similar to the one in New York." Just three months later, a diesel technician was working on a backup diesel generator and left for the day without reconnecting it to the grid. That evening, one generator failed and switched automatically to the backup which was not connected. The resultant blackout was larger than the state of Rhode Island.

In 2014 both Microsoft and Google were down. Microsoft for 9 hours. You KNOW they had enough backups and personnel on hand. Google's problem was software, not hardware. Ellen DeGeneres caused a 15 minute outage of Twitter simply because 1.3 million people re-tweeted her Oscar selfie.

Yes, it's frustrating when things go bonkers and we can't fix it or contact the person working on the problem. On top of that, we're a society that stands in front of a microwave and hollers, "Hurry Up!"

The person you want to contact is generally busy trying to fix the problem.

But, there are things you can do. A good explanation and possible solutions can be found at http://tinyurl.com/gsj8f67.

Over ten years of interaction with Tony here on the forum assure me that he is doing all he can since the "fit hit the shan."

Sites are starting to come online, DC is restoring them one at a time in an automated process

Merlinpa1969:

Sites are starting to come online, DC is restoring them one at a time in an automated process

Thanks for the update. Back online this morning. I was wrong about day 3, we were actually down 5 days. It appears that all orders placed after June 30 are gone, so there has been data loss. Also many emails never received from this period. Ugh...

dkerfoot:

Thanks for the update. Back online this morning. I was wrong about day 3, we were actually down 5 days. It appears that all orders placed after June 30 are gone, so there has been data loss. Also many emails never received from this period. Ugh...

Hello, awoke to the good news, I checked my my site and at the moment we only have a site map showing, still no admin page or c-panel; is this the first start-up phase of re-gaining total site functionality? TY, hdworkgear

Our site is still down, unfortunately. Though I've been with Camelot for about 13 years I think, this will not be good for business, and probably won't help search rankings either, to say nothing of customers thinking we're out of business, who may not come back. They've always been a good company to me, but I'm afraid I don't feel that this has been handled well, regarding customer interaction or recovery time. I, too, thought they may have just gone out of business, and that I was left high and dry, until I read some of these posts. I think it may be time to redesign how and where customer interactions are hosted, or something to better keep us informed in an event like this. I messaged via the Facebook page and got no response there, either. That was the only other place I could find to try to get in touch with them.

vtstuff:

Our site is still down, unfortunately. Though I've been with Camelot for about 13 years I think, this will not be good for business, and probably won't help search rankings either, to say nothing of customers thinking we're out of business, who may not come back. They've always been a good company to me, but I'm afraid I don't feel that this has been handled well, regarding customer interaction or recovery time. I, too, thought they may have just gone out of business, and that I was left high and dry, until I read some of these posts. I think it may be time to redesign how and where customer interactions are hosted, or something to better keep us informed in an event like this. I messaged via the Facebook page and got no response there, either. That was the only other place I could find to try to get in touch with them.

Ya...pretty much this...I have less of a problem with down time (as costly as it is but I have other methods to keep customers informed and sales to keep going) than I do with no ability to communicate with them or even get updates

Please let me know when your site comes up

Our sites earthsongfibers.com and earthsongorchard.com and c-panel are finally up this morning. Web mail is available, but mail via our mail client is still down. Also, camelot-hosting.com is still down. Quite and ordeal. We've been with camelot-hosting for about 12 years and have never seen anything like this. Outages have usually been short and help has been available. I hope, however, they find a sever farm that is more responsive. It's hard to understand how they could have taken so long getting us back on line.