UPS XML: Support Thread

Just for my edification, did either the Shipper Number or UPS password contain 'special' characters, e.g. <>"&?

Both the Shipper number and password were simply alphanumeric. No special characters.

apollowilcox:

Both the Shipper number and password were simply alphanumeric. No special characters.
Thanks for the follow-up; just checking for over-sanitization.

I've just submitted v1.7.3 of the UPS/XML shipping module to the Zen Cart moderators for review and will post back here when it's available for download.

 This release contains changes associated with the following GitHub issues:

#8: Don't return rates if an error is detected.
#11: Correct various undefined constants PHP warnings.
#12: Restructure logging.
#13: Drop support for Zen Cart versions prior to 1.5.3.

Now available for download: https://www.zen-cart.com/downloads.php?do=file&id=126

I just installed it on a cart but it's returning this: An unknown error occurred with the ups shipping calculations.

I've used this before with no issues so not sure what's going on.

Delia, which version of UPSXML and Zen Cart?

Edit: That message is issued when no quotes (and no errors) are returned by UPS. You could enable the shipping-method's debug to see the request/response information.

your most recent upload (1.7.3) and 1.5.5f

Sorry, it's 1.5.6a. A new client and didn't realize. on php 5.6.27

Shouldn't make a difference. That upsxml log-file will tell the story.

Everything looks correct for English/American etc in the shipping method and in the cart. Assuming they set up their account properly at UPS?

"This measurement system is not valid for the selected country or territory."

delia:

Everything looks correct for English/American etc in the shipping method and in the cart. Assuming they set up their account properly at UPS?

"This measurement system is not valid for the selected country or territory."
That's apparently a message coming back from UPS (it's not in the upsxml language file). It "sounds like" the either the Unit Weight or Unit Length settings aren't valid for whatever the "selected country" is (e.g. KGS or CM, respectively, when the country is the US).

yup but lbs and inches are selected in the module

Are there any myDEBUG*.log files created?

UPS RESPONSE: <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111057</ErrorCode><ErrorDescription>This measurement system is not valid for the selected country or territory.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

Right, that's the UPSXML debug ... but are there any PHP-related errors (like notices) logged?

What's the store's defined country and to which country are you attempting to ship?

Edit: Also, that upsxml log surely had a request portion as well; it would help immensely to know what that was.

no php errors to my knowledge. None show in the logs folder. Shipping Maryland to Maine.

How about posting the **request **portion of that upsxml log?

thanks for your patience! When I was stripping that, I saw they had put in MD instead of US. Gads! So now fixed!

... and thanks for posting back the solution!

I've just submitted v1.7.4 of UPSXML to the Zen Cart moderators for review; I'll post back here once available for download.

 This release contains changes associated with the following GitHub issues:

#14: Remove unwanted slash in shipping-icon link
#15: Remove quotes around numeric-field values in installation SQL