Gift Certificate Help Please

Mozilla Firefox

I sent another GV to another address and used FireFox ...

I used the link in the email ... created an account ... followed all continue buttons and had no problem getting the GV redeemed to my account ...

Maybe test in IE and see if it works for you just to rule out a browser issue ...

will do...

one question...
are you checking out without account or did you create account first and then purchase the gift cert to send out?? Hopefully this will help me narrow it down if different browser doesn't do the trick.

Nevermind...I see you tried both

I made an account for the checkout when I bought the GV ...

Then I sent some of the GV balance to another email address ...

I then received an email with a link to redeem the GV and clicked on the link in the email to redeem it ...

That told me to create an account ...

I created the account and it added the GV to my balance in the new account ...

Linda,
It's not a browser issue. I still cannot go any further than creating account...hit continue...then I'm told I need to create account again.
Hummm...not sure whats going on here. Thanks for trying. I have to see what else I can do to fix this.

You could try killing your cookies for the site and see if that changes things ...

Are you able to log in to that account you created?
And then once you're logged in, are you able to do things with the GV?

Good idea to check ... but no problems logging into the 2nd account that I redeemed the GV from the email and checking out using the GV as part of the payment for the order ...

I need help with the Gift Certificates also. My problem is that when a customer checks out and enters the amount of the GV the total amount of their order increases to a ridiculous amount. The GV is not getting deducted like it should. How do I fix this problem??

What version of Zen Cart are you using?

Is this a Clean install or an Upgrade?

Has this ever worked correctly for you?

If so, what has changed on your site since it last worked correctly?

I am currently using version 1.3.8. I have never upgraded. I have always used this version and no apparently this has never worked correctly. This was just recently brought to my attention as this was never used before.

You really should upgrade to v1.3.9h or v1.5 as soon as possible ...

I cannot repeat this error ...

Try going to the Modules ... Order Totals ... and click on the Gift Certificates ot_gv and click on REMOVE then INSTALL ... does this change anything?

No, this did not work. Not only did it not work on the test but my GV balance doubled from $5.00 to $10.00

I really cannot say why you are getting the incorrect amount for the Gift Certificate ...

You will probably need to get someone who works with Zen Cart code and see what your site is doing to cause this to happen ...

I am running 2 sites, both v1.3.8 (I think - I get blank screens when I ask for the version in Admin, and the sites were set up by different people).
The gift certificates were working when I set them up, but I have never sold one.
I have just looked at my sites online and the gift certificate page is blank.
I have recently added the modules CEON URI mapping and Sitemap XML. Could there be a conflict with one of these?
My websites are http://www.mercuryrisingbooks.com and http://www.tarotandoraclecards.com

What happens if you turn off the SEO/rewrites ... do they start working? :unsure:

NOTE: you should really upgrade to at least v1.3.9 if not 1.5 for bug issues, security issues etc.

Yes! Gift certificates work when Ceon URI mapping is turned off.
Do gift vouchers work on a completely different basis to other shop items?
And do you know how to get both to work at once?

Afraid I cannot help you there I do not use any SEO/re-writes ... perhaps someone who does can jump in here and help you further ...

Hey

I have the gift cert thing set up flawlessly and have for a while. Only I ran accross a problem today that I'm not sure how to deal with.

I had a customer buy a gift cert but to put money towards an item her friend wanted to buy from me at my physical stall. (she bought the cert before I said not to use the certs on site for real world purchases) now it wants me to relase it (as it should) but I don't want the funds to go into that customers account.. as they have already been used.

How can I not release a gift cert? I tried deleting the order.. but it didn't delete the gift cert.