Gift Certificate Help Please

Using phpMyAdmin, browse your database table:
coupon_gv_queue

and find the GV for the customer and you need to mark the:
release_flag

as X

What this does in keep a record of the GV but not release it to the customer ... now it will not show but if you need to reference it you can see it in the database and in your Admin under the GVs sent ... it will show as not redeemed ...

If you do not want this record of this transaction at all, you can delete it from the:
coupon_gv_queue

Thank you hon !

So much help.

Using Zen Car v1.3.9h. Customer purchased gift certificate, but it doesn't appear in the gift queue. Looking at the database table - coupon_gv_queue, the release_flag shows "Y".
he customer says she doesn't have it. How can I tell if it was sent to the customer??

Thanks, ROland

I've found various comments and threads regarding this, but I wanted to chime in and request that an option to reject/cancel gift certificates be added to the gift certificate functionality. I've seen some of the previously listed reasons for not having that function available, but as the person managing the store, it is really making things difficult especially for this time of year. I get a fairly large number of people attempting to use stolen credit cards in my store because of the types of items I carry. My fraud filters with PayPal do a pretty good job catching them, but they aren't perfect.

Gift certificates are a common target, as the buyer can enter the actual billing address for the card user, but not worry if the shipping address is correct. This makes it more likely that the purchase will clear the fraud filters. I usually still catch the fraudulent purchases because I just know what to look for, but then I'm stuck with a gift certificate sitting in the queue even if I cancel and refund the original purchase. This has happened when a customer changed their mind as well, and it seems like a lot of extra work that could be solved by simply adding a "reject" button. To me, it's just like any other product that can be canceled. I understand that the gift certificate can be used like money once it's approved, but prior to that it's not any different than any other product.

I really appreciate what the developers have done regarding Zen Cart, but for me it would save a lot of trouble if I had a way to reject the gift certificates. It seems that if I have an option to accept them in the first place, logic would say that I should be able to NOT accept them too!

Thanks!
Tim

Hi all,
We have Gift Certificates on our store, we had no problem setting them as the walkthru is super easy.

What (if anything) will happen if I add a Manufacturer to the currently empty "Manufacturer" field?
I need to add one in as our store reports are based around the ManID information.

Cheers.

Please help:
I have been able to set up the GC correctly and triple checked that all of the setting are in place, the issue is that when I attempt to email either all or part of the credit amount, the error message Whoops: unable to process ....... is returned. has anyone else experienced this, and if so how did you correct it??????

Hi,

Already tried to search for this issue, but couldn't find anything.

I got the GV set-up, customers can buy, he can send the amount (after approval) to another customer. All working fine.
Only when the customer pays with the GV the amount DOES get deducted from the order total, but DOES NOT get deducted from the GV amount itself. (It goes "evergreen").

Anyone here that can point me in the right direction? (I know some coding)
Thanks in advance.

(Running multisite ZC 1.50, upgraded by hand from 1.3.8 (2 years ago?), now running multisite and some other customisations (EU VAT & PDF Invoice would be the main "payment" mods. This is the first time I use the GV module, this mod is freshly installed)

Hi!

I have searched and searched and can't find an answer to my gift certificate problem. I have installed it and tested it on my site and everything works perfect except when I try to "send" it to someone else it gives me this, WHOOPS! SORRY, BUT YOU ARE NOT ALLOWED TO PERFORM THE ACTION REQUESTED. Does anyone know what I am doing wrong? My website is TanaAnns.com

Thank you!!!!

Using 1.5.1 and have gift certificates as a product - this works fine but (and this just started) if I send a gift certificate via email to a customer, it sends correctly but does not appear in their queue. Any suggestions?

What do you mean by the Gift Certificate:

it sends correctly but does not appear in their queue

Admin->Gift Certificates/Coupons->Mail Gift Certificate

In that list are just the emails for customers who are Registered. Anything else would need to be manually typed in to send a Gift Certificate ...

So that dropdown of emails is really not a queue at all, it is just there to help you for convenience ...

sorry, when a gift certificate is emailed, it should appear in the column GV Balance column in the Customers area of the admin. the last time it worked properly was in December of 2014. We have been using this method for the past 3 years.

I have also manually entered the email address but the gift certificate still does not register.

When a Gift Certificate is mailed, the Gift Certificate has to be redeemed either in the Checkout or on the Gift Certificate Redeem page ... it is not automatically applied to the customer's account until then ...

Yes, my mistake! it goes into that column when redeemed via the link in the email.

Thanks for the update that this is working correctly for you ... :smile:

I am having the same problem as the first question on this forum. When a customer places an order for the gift certificate, it never shows up in the gift certificate queue to be "released". I tried a dummy transaction as well, and had the same problem. I tried everything, looked for everything. I must be missing something somewhere, because I just can't figure it out.

Are you talking about Gift Certificates that are purchased in the store?

If so, do their Model begin with:
GIFT

If the Modules ... Order Totals ... if you edit the Gift Certificate gv_coupon is the setting:

Queue Purchases
Do you want to queue purchases of the Gift Voucher?

true

set correctly?

Is there a line of code(probably several) that can be added so on the checkout page when a gift certificate is applied and the page refreshes that it will show in the order summary that it has been applied and the remaining amount that is due. I keep getting emails from customers who think the gift certificate isn't getting applied.
So on a $20 order with a $10 gift certificate the order summary might look like this before the gift certificate is applied.
Item $10.00
Subtotal $10.00
Shipping $ 1.00
tax $ 1.00
Total $22.00

Then apply the $10.00 gift certificate and the display changes to
Item $10.00
Subtotal $10.00
Shipping $ 1.00
tax $ 1.00
Total $22.00
Gift C -$10.00
Due $12.00

Thank you for your help.