On the Attribute, there must be a number of days that the file can be downloaded and the maximum number of times a file can be downloaded ...
The download file should be uploaded to:
/download
/pub should be set to 777
Files should not have spaces or special characters in the filename and the files should be zipped ...
If you are on Windows, you need to turn off the Redirect on the Attribute Settings ...
If you are on unix, Redirect should be on ...
However, some hosting sites do not have the server setup to allow for the .htaccess symbolic link to work, and this is a problem ...
/pub/.htaccess
#prevent directory browsing -- for security
IndexIgnore /
Options +FollowSymLinks -Indexes
Either you need to get with them and see if they can change it, or you need to turn off Redirect if they will not give you control over your website ...
If you can turn off the Redirect and still cannot get the download, then you have hit a size limitation.
Depending on the size of the files, you could also be running into a limitation with your hosting site ...
To test a size limitation, set up a small download to test ...
Linda McGrath
If you have to think ... you haven't been zenned ...
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