AUSTPost module

vivaraquel:

Obviously it's something to do with the weight. However, even the aus post site is quoting it correctly as a parcel under 250 gms. I am confused as to why it's doing this. My parcel weight ratios in the SHIPPING settings are set to 0:0. All the neccesary files are set from lbs to gms.

Any idea will be appreciated.

The fact that you've narrowed the problem down to being weight related has certainly helped heaps. What you have effectively done is proven that the AP module isn't at fault. The AP module is merely passing on the weights (number of parcels) that it is given from somewhere in the depths of the zencart core code.

I can appreciate that knowing this little fact probably doesn't help any <grin>

If it isn't the AP causing the problem, then the only other place where parcels are split into boxes is the code that deals with your maximum shipping weights, so that'd be the next place to start looking. You probably have your maximum shipping weight set to "20" (I think that is the default), so if you are weighing in grams you'll need to change this to 20000gms (20kgs).

Cheers
Rod

harmonyc:

I am getting this message when I go to shipping modules

Warning: main(/home/harmonyc/public_html/pureearthspringfield/includes/languages/english/modules/shipping/austpost.php) [function.main]: failed to open stream: No such file or directory in /home/harmonyc/public_html/pureearthspringfield/admin/modules.php on line 173

Can anyone help?

Try re-uploading the Australia post module to your server. For some reason or another not all of the files were correctly uploaded.

Cheers
Rod

RodG:

You probably have your maximum shipping weight set to "20" (I think that is the default), so if you are weighing in grams you'll need to change this to 20000gms (20kgs).

How quickly the light bulb lit up without finishing that statement. I do have it set to 20 and I noticed that when I put the weight on the item at 20 it worked it right, anything over that made it split into more boxes.

So there, I haven't even fixed it and I know that will do it, if I post again it'll be cuz it didn't work which I doubt.

Thank you again, it must be so tiring to answer silly questions. Have a good night.

Hi
I'm having a bit of an issue I have said that I will ship regular and insured etc but when I go to estimate shipping all I get is 3kg sachels when the item is 100gms

imperialis:

Hi
I'm having a bit of an issue I have said that I will ship regular and insured etc but when I go to estimate shipping all I get is 3kg sachels when the item is 100gms

I've just been to your store and ordered 1x
Old Fashion Silver Ink PadOld Fashion Silver Ink Pad

The shipping options it gave me were the 500gm satchels. I assume that is correct and that you've solved the problem. If not, can you please be more explicit.

Cheers
Rod

RodG:

I've just been to your store and ordered 1x
Old Fashion Silver Ink PadOld Fashion Silver Ink Pad

The shipping options it gave me were the 500gm satchels. I assume that is correct and that you've solved the problem. If not, can you please be more explicit.

Cheers
Rod

Hi Rod
I have said in the module that I will except regular post and it won't bring up regular it only brings up sachels

imperialis:

Hi Rod
I have said in the module that I will except regular post and it won't bring up regular it only brings up sachels

You also said "all I get is 3kg sachels when the item is 100gms"

Yet when I tried (on a randomly selected product) I correctly got a quote for the 500gm satchels (not the 3kg satchels), so it seems to me that either something had changed between the time you posted your problem, or, you have given misleading information.

I'd assume that you wouldn't intentionally provide misleading information, so therefore had to assume that since what I saw wasn't the same as you had reported then obviously something had changed, and for all I know as a part of that change you disabled the parcel post options. (Yes, there are many people that only offer prepaid satchels).

I HATE FAULTFINDING BASED ON ASSUMPTIONS, therefore I asked/requested that you be a bit more explicit, else I could waste hours of testing and checking on your behalf.

Simply knowing that I'm using the same test product as you would be a big help (what if the problem is related to a setting, eg, weight or dimension of a single product that you are testing, and the product I'm testing has different settings?)

Have you tried using different destination post codes? Does that make a difference?
What do you get if you try quoting for overseas? Does that make a difference?

In short, the more information you can provide me the more I'd be inclined to spend time helping you find a solution or cause.

Cheers
Rod

RodG:

You also said "all I get is 3kg sachels when the item is 100gms"

Yet when I tried (on a randomly selected product) I correctly got a quote for the 500gm satchels (not the 3kg satchels), so it seems to me that either something had changed between the time you posted your problem, or, you have given misleading information.

I'd assume that you wouldn't intentionally provide misleading information, so therefore had to assume that since what I saw wasn't the same as you had reported then obviously something had changed, and for all I know as a part of that change you disabled the parcel post options. (Yes, there are many people that only offer prepaid satchels).

I HATE FAULTFINDING BASED ON ASSUMPTIONS, therefore I asked/requested that you be a bit more explicit, else I could waste hours of testing and checking on your behalf.

Simply knowing that I'm using the same test product as you would be a big help (what if the problem is related to a setting, eg, weight or dimension of a single product that you are testing, and the product I'm testing has different settings?)

Have you tried using different destination post codes? Does that make a difference?
What do you get if you try quoting for overseas? Does that make a difference?

In short, the more information you can provide me the more I'd be inclined to spend time helping you find a solution or cause.

Cheers
Rod

Ok the point is not the satchels
You obviously missed my point I will spell it out for you
I have enabled regular post
I have enabled regular post registered
As an example the Tea Tree Soap when added to the cart only 2 postage options come up those options are 500g satchel and 500g express satchel Where is the regular post and regular registered?
Where have I gone wrong?
Yes regular is enabled

imperialis:

Ok the point is not the satchels
You obviously missed my point I will spell it out for you
I have enabled regular post
I have enabled regular post registered
As an example the Tea Tree Soap when added to the cart only 2 postage options come up those options are 500g satchel and 500g express satchel Where is the regular post and regular registered?
Where have I gone wrong?
Yes regular is enabled

The problem you are experiencing is because the dimensions that you are are using (at least for this particular item) are too small for Australia Post to accept as being a valid parcel, yet too large to be considered a letter, as such the AP module is (correctly) giving the only 'valid' options left, namely the prepaid satchels (which don't have a minimum size restriction).

Rgds
Rod

Hey Rod, Great Mod.

However a small problem which is probably user error in some respect.

I ship coffee mugs and plates etc.

1 x coffee mug is 465gms, which is 1 x Regular Satchel.

However, when someone adds 2 mugs, it still only charges for one satchel.

this will take the weight to nearly 1kg.

I need it to say the price for 2 satchels.

Cheers Mate.

Glenn.

Hey there, Rod.

Above problem is fixed. Now when the package goes over 3kg's it just says it cant obtain a quote for shipping.

Shouldnt this then switch to parcel? and charge accordingly.

Cheers mate

Glenn.

giftsbyevy:

Hey there, Rod.

Above problem is fixed. Now when the package goes over 3kg's it just says it cant obtain a quote for shipping.

Shouldnt this then switch to parcel? and charge accordingly.

Glenn.

Yes it should. However, it'll only do so if the parcel post options are enabled and the parcel dimensions are within specified limits (not too large, not too small)

If you are sure these are correct, please send me a link to your store (and the item you are testing with) and I'll see if I can look into it further.

Cheers
Rod

Hi rod.
Just a bit stuck using this forum not sure how to make a post, cant ssem to see how to do it,or where it says make a post in my site it has a lock on it.
I am new to setting up my zen cart but stuck on a few things and sitground said this place was the best place for help....HELP,,,just want to use this site,,,can you help..

i'm still having trouble with this...

svakanda:

i'm still having trouble with this...

Huh? What is "this"?

Hi Rod, I am putting out a feeler on this AusPOST mod. The site is https://www.scubadoctor.com.au. I do a few days a week helping look after this site.
We currently do not do things by weight and have been burnt on several occasions with postage. Our site contains so many different size and weight items, it is a mine feild for postage. Most are shipped by pre paid parcel/express 500gm/3kg bags, some by padded envelope's , other by hand wrap (weight) the rest are cubed. Would you mind having a look and give us some advise. We currently ship using Aust post (I dont know what module) showing set prices. At present 1/8th of shipment is interntional.
Thanks in advance
EDM

Edm:

We currently do not do things by weight and have been burnt on several occasions with postage.

Hardly a surprise, since most postage is based on weight.

Edm:

Our site contains so many different size and weight items, it is a mine feild for postage.

Which is exactly why I developed the AP module.. to take the guesswork out of this minefield.

Edm:

Most are shipped by pre paid parcel/express 500gm/3kg bags, some by padded envelope's , other by hand wrap (weight) the rest are cubed. Would you mind having a look and give us some advise. We currently ship using Aust post (I dont know what module) showing set prices. At present 1/8th of shipment is interntional.
Thanks in advance
EDM

The best/only advice I can give is to ensure you have the latest version of the AP module, then ensure you enter accurate weights and dimensions of all items.
If you do this, the AP module will pretty much ensure you'll never under quote, and only on rare occasions will it overquote.

Cheers
Rod

Thanks for responce Rod,
As for now they have decided its to much work (over a thousand products, and not all in stock) would be a huge job. We will monitor our postage and see if it is worth all the work.

Edm:

Thanks for responce Rod,
As for now they have decided its to much work (over a thousand products, and not all in stock) would be a huge job. We will monitor our postage and see if it is worth all the work.

If it is of any help, there is no need to put weights or dimensions of items not in stock 'cos you can't mail those ones anyway <grin>

As for the other items, unless the items are large but light (ie, likely to be subject to the cubing rules) then simply entering valid weights should keep the quotes mostly accurate.

There is also at least one zencart module available that makes updating the item data very quick and easy by allowing multiple items to be edited on a single screen, rather than one item at a time, so that'll save a lot of time too.

Cheers
Rod

Hi Rod
Is there a way to turn off "x days estimated delivery time"?
Because I order my products from America as they are ordered through my site, I often get people expecting delivery in 1-2 days when in fact the Aust Post module only comes in to play once I have received goods and post them in Australia.

Great module

Thanks

Graham