Since we all have to use a host I have a question and would like to know if what just happened to me is standard procedure or if I should blow a head gasket.
I was notified this AM by eBay that some eBay spoof pages were hosted on my website, told me to change my host password and remove the pages. Thank goodness the gave me the page location because they were hiding in /htmlarea/plugins/CSS/lang/
OK, changed pwds and located the files (uploaded at 4AM this day) and deleted them. Replied to eBay email thanking them and telling them it had been deleted.
Received an email from my host several hours later that looked like a reply to a service ticket I had opened about the problem but I suspect it was created by an email to them from eBay. I replied to that email and told them the pwds had been changed and the files deleted and expressed my concerns about the site being hacked but thanked them for the notification.
6 hours later my website is now Account Suspended and that's evidently what customers are seeing too. Contacted Live Chat, they tell me to contact abuse to get it fixed. Tried to call, got Tech support and they tell me the only way to contact is abuse@ email address, no telephone.
The tech guy did tell me that there were regulations regarding what they had to do in the case of spoofing and phishing but does anybody know if this is a standard procedure or just my jerk web host? That being said renewal time is 7/15 and I think it's time!
I see hosts that offer domain name transfers, they can just grab the name I have registered, correct? (My host does the registration now) And how long does the transfer stuff take? I have customers that have specially ordered product already paid for that may get a bit antsy if they go to check their order and see the suspended message.