Paypal IPN and Payment Problems

Mealster:

... she received no order number on the "checkout success" page. Also, there is no order summary she could look back when she views her account (as the checkout success page had advised her). Also, she received no email confirmation from Zen cart from her order. Just the Paypal confirmation which does NOT show what products she ordered.

Yup, exactly. I fear it might make cusomters nervous after buying something ...

Mealster:

My web designer added the module so we could "view stuck orders"--which is basically useless to me--as I can not see what the customer has ordered.
...
I just got my website up and I hate to start having to call people to ask them what they ordered--very unprofessional indeed. :no:

The "PayPal Sessions Viewer" (where you can "view stuck orders") should provide at least a temporary work-around. I'm thinking you must have an old version; if so, try installing v2.0 :

http://shoetick.com/PayPal_Session_Viewer_v2.0.zip

It should look like this:

http://platypusman.com/PayPal_stuck-orders.gif

Then you just click the "Move to Orders database" button, which will "push" the orders through to where they were supposed to have gone. (So you can see who bought what, and don't have to sheepishly contact them ...)

It works fine for me -- but some people have reported error messages if your store is not at the root directory :

http://www.zen-cart.com/forum/showthread.php?t=32302&page=2

Actually, I have gotten everything fucntioning properly by using this--which is from a poster named DickTerpin on another message board here at ZenCart:

/includes/modules/payment/paypal/paypal_functions.php

line 60 -- alter it like this:
Code:
if (strtolower($postArray['business']) != strtolower(MODULE_PAYMENT_PAYPAL_BUSINESS_ID)) {

It has worked beautifully. I did 2 tests and both came back perfect.
A freind of mine purchased some products this morning and she advised that she received her confirmation email and her "checkout success" page had the order number on it.

So it seems to be working properly!

Thanks for the advice ungeziefer. I am keeping this info in case something else crops up!

Hello Mealster
glad you got this sorted out,
it would seem that the issue you had origionally was that you had a case error in the email address that you were using in your zen cart module,
this will keep the IPN from triggering,

this just forces the use of all lower case,

very good fix.
thanx for posting it

Euphoria! ... Despair. ...

Didn't work for me. Thank you for posting it, though.

dustin

ungeziefer:

Euphoria! ... Despair. ...

Didn't work for me. Thank you for posting it, though.

dustin

Your welcome Dustin. I am sorry it did not work for you. I know how frustrating it can be, believe me. :down:
I hope you find the answer you need.

Merlinpa1969:

Hello Mealster
glad you got this sorted out,
it would seem that the issue you had origionally was that you had a case error in the email address that you were using in your zen cart module,
this will keep the IPN from triggering,

this just forces the use of all lower case,

very good fix.
thanx for posting it

your welcome Merlinpa.

The "upper/lower-case" issue was addressed in v1.3.6 core, along with several other improvements.

Additional troubleshooting information here:
http://www.zen-cart.com/wiki/index.php/PayPal#Things_to_check_if_it.27s_not_working

I'm also not getting any Paypal transactions recorded or recognized in Zen. I have used it successfully with another software package only a couple weeks ago, so I'm reasonably sure my firewall settings are good.

I've gone through the troubleshooting settings, I have the IPN and Web Payments URLs entered in my Paypal profile correctly, I turned off Payment Data Transfer. Block Non-Encrypted Website Payment is off. I can't see anything wrong at all. The email address for my store Paypal account is all lower case, and is correct (I do get the Paypal confirmation emails from my tests, I just get nothing from Zen.) My free item tests work properly, and I get the emails from Zen for those transactions, so this is just Paypal IPN that's not working.

When I enter the IPN handler url in my browser, I do get a blank white screen (not that it means a great deal), I don't get PHP errors.

I was hoping to cut my store over today, but this is a MAJOR problem.

Have you modified the meta-tags.php and put it in an override directory?

Kim:

Have you modified the meta-tags.php and put it in an override directory?
Not that I remember. I don't see anything about that in the IPN troubleshooting link.

Which override folder? One for the template I'm using? This is getting more and more confusing, lol.

The URL? Do you have a $1 item set up for testing?

Kim:

The URL? Do you have a $1 item set up for testing?

I have a .50 item for testing.

http://www.infinite-realities.com/zen/index.php?main_page=product_info&products_id=189

Can you switch to the classic template so I can test a second time?

Kim:

Can you switch to the classic template so I can test a second time?

I can, but I saw your transaction go through, seemingly correctly. Strange.

I just set it back to the classic, though the sideboxes won't line up due to the column widths.

Thanks for testing!

Okay - the first order returned me to your site and did not have an order number or give me a download link on the Checkout Success page. The second order was flawless. This indicates you have template files that are out of date.

Kim:

Okay - the first order returned me to your site and did not have an order number or give me a download link on the Checkout Success page. The second order was flawless. This indicates you have template files that are out of date.

Hmm, ok. I have no idea which ones or where I would get updated versions. Technically Trublu is updated for 1.3.5, I guess I didn't expect there to be that significant a difference.

Is there an includes/templates/tru_blue/templates directory? If so, what files are in it?

Kim:

Is there an includes/templates/tru_blue/templates directory? If so, what files are in it?

Yes, and quite a few. There are 10 folders and about 40 files (not counting the files in the folders.)

After your test transactions, Kim, I suddenly got a bunch of IPN debug emails, including those for my test transactions an hour before, even though the emails were timestamped with the current time, not the time of the transaction.

One source of my problem is that Paypal is calculating tax (for orders in my state), and therefore the amount is different. So I'll have to have Zen Cart calc tax and turn it off in Paypal.

So I'll have to have Zen Cart calc tax and turn it off in Paypal.

Aye yup, that will cause problems not having amounts that match.