Recover Cart [Support Thread]

It's right! I've this mod http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=231
installed. This happen sometimes.

Hi,

Today I've discovered a problem with the Recover Cart Sales module (which is still great - been using it for a few months now without a hitch).

There is one abandoned cart which is displayed with no title row above it (that is, no customer details), and no "Cart Total" / "Set Contacted" / "Delete" section below it (see screenshot below).

So we cannot figure out who created this cart, and cannot do much about it....

Any ideas?

This is what it looks like, alongside other abandoned carts (I've removed customer details to protect their privacy):

Thanks in advance.

I just installed and all I see is a configuration menu item "recover cart" and not the other two menu items. Any ideas?

tbaquatics:

I just installed and all I see is a configuration menu item "recover cart" and not the other two menu items. Any ideas?
Try uploading the files again and make sure they go into the correct folders.
JOhn ><>

bodyjewelrystores:

Hi,

There is one abandoned cart which is displayed with no title row above it (that is, no customer details), and no "Cart Total" / "Set Contacted" / "Delete" section below it (see screenshot below).

I just installed the mod and have the same issue. It did not show until I deleted a few pass carts......

Doodlebuckets:

<a href="' . zen_catalog_href_link(FILENAME_PRODUCT_INFO, 'products_id='. $basket->fields['products_id']) . '">' . zen_catalog_href_link(FILENAME_PRODUCT_INFO, 'products_id='. $basket->fields['products_id']) . "</a>

Hey Doodlebuckets.  I ran into the same issue.  I'm sure there is a better way of fixing this issue, but this is what I did.  

Just replace the line above with this:

$mline .= ' <blockquote><a href="' . zen_catalog_href_link(FILENAME_PRODUCT_INFO, 'products_id='. str_replace(strrchr($basket->fields['products_id'], ":"), "", $basket->fields['products_id'])) . '">' . zen_catalog_href_link(FILENAME_PRODUCT_INFO, 'products_id='. str_replace(strrchr($basket->fields['products_id'], ":"), "", $basket->fields['products_id'])) . "</a></blockquote>\n\n";

Is there a way to keep user carts even if they remove items from their own cart, i'd like to know not just when a cart is abandoned but when items are removed so i can try to close a sale, i'm sure there are customers removing items for any number of reasons but if we could see that information as well it would help our conversion rates. Has anyone done a mod like this or have suggestions on how to do it?

Thanks

This looks like a great mod.

I hope there are not too many issues vs 1.3.8 since the official download is 1.3.7.

Is there a way to set this up as a cronjob? What file would you execute?

Thanks!

Doodlebuckets:

Is there a way to set this up as a cronjob? What file would you execute?
You can not use this module to run as a cronjob. To do this you need an additional file.

I installed this mod but into only works hit or miss. When I go to the recover cart sales report it doesn't show any abandoned carts. If i refresh the page a couple times or go back to start and then click the recover cart report again I can get abandoned carts to show up. Now it's been a couple days and Analytics is showing abandoned check out funnels but im not seeing any change to my recover cart report.

Also, it was stated in the readme that when i ran the sql install file it would delete all of the old carts? well that didn't happen when i ran the file. I can call up all of the old carts in the recover cart report. I don't think the script gave me any errors.

Confused!

heavenlynights:

a_berezin has the latest version of this in his sig. which has html capabilities
looks like he has changed his sig. Emails are enabled for HTML in admin. How do I get it to send emails in HTML?

Thanks in advance!

Fireflyz:

looks like he has changed his sig. Emails are enabled for HTML in admin. How do I get it to send emails in HTML?

Thanks in advance!

No one can tell me what I can do to send emails in HTML format? No one? :cry:

Fireflyz:

No one can tell me what I can do to send emails in HTML format? No one? :cry:

Emails should be sent in both HTML and plain text. It depends on the recipients email preference set in "MY ACCOUNT."

numinix:

Emails should be sent in both HTML and plain text. It depends on the recipients email preference set in "MY ACCOUNT."
Yes, that was it! I feel like such a retard, now. Thank you! :smile:

Somethings I would like to change if I can is:

1. get ride of the stores link under Sincerely, Owner Name Then Store link, I would like the store owner's to still be a hyperlink, but I dont want the address listed
2. Login to your account here: address ............ I would like it to say "Login" or Click here instread of listing the link.
   Thank you!

ryanb4614:

Somethings I would like to change if I can is:

1. get ride of the stores link under Sincerely, Owner Name Then Store link, I would like the store owner's to still be a hyperlink, but I dont want the address listed
2. Login to your account here: address ............ I would like it to say "Login" or Click here instread of listing the link.
   Thank you!

1. edit the email template directly in either /email/ or /emails/ (sorry I'm not looking at the ZC directory structure right now).
2. Search for the defined text using the Developer's Toolkit and then modify the file that contains the definition.

I'm using ZC 1.38a. Has anyone used the RC mod with the Multi-sites mod? It'd be great if the links in the email message directed the customer to the specific site (theme) they shopped on and not to the main site. Thanks in advance for any responses.

tanyar2515:

I have the attributes selected as true, however when I run the recover cart sales reports the attributes do not show up. I've search for answer but haven't come up with anything, any help would be appreciated.

TanyasBathandBody.com

I have this problem as well. Everything else with the recover cart sales mod works fine. I am running 1.37 and the last recover cart sales script. Has anyone else ever seen this?

hello, I've installed this mod before on zen cart 1.3.7 then I did the upgrade and now I have 1.3.8a.
But I have a problem that I think it is caused from this mod .
I have an italian mod, iwsmile payiment with credit card, so in some cases it is that the client buy but I don't see order in zen cart, but I see the payiment.

So this is after the installation of this mod.
I would to know to verify if it this mod how can I uninstall?

I have installed with upload of file sql and upload of all files, now how can I uninstall the record in database created by sql?
Please
Thank you
:smile: