Recover Cart [Support Thread]

Recover Cart Sales Report

• I see that after I send out an email I can see the Recover Cart Sales Report . But nothing shows up in here even after I test out an abandoned shopping cart even after I send out an email to my test account..

Any info how this works..

Rick

imfsub12:

Just installed this for my client - and first of all looks great..

Even does back from 2 years ago.. wow..

When I go and say click my TEST account and add in Additional PS Message:

And send the email - I DON"T GET what i put in the Additional PS Message: both the HTML and the TEXT don't show up in the EMAIL..

How do we solve this..

RIck

There is an old bug (from the original version) that causes emails which try to include any HTML from sending. Try entering it in just the text window and let me know what happens.

I'll look at the HTML portion and find out what is causing that old bug to see if we can't remedy it here.

I would like to know how to fix two issues with this mod:

1. How do I edit the product url that is generated to not include session id?

2. The store link generated after sincerely points to domain/index.php?main_page=index and I simply want the address to be in the form of http://www.clevershoppers.com

Thanks!

What version of the mod are you using?

BlessIsaacola:

I would like to know how to fix two issues with this mod:

1. How do I edit the product url that is generated to not include session id?

See if this link helps any:
http://www.zen-cart.com/forum/showthread.php?t=78554

BlessIsaacola:

2. The store link generated after sincerely points to domain/index.php?main_page=index and I simply want the address to be in the form of http://www.clevershoppers.com

This url is developed from that which your default store url is set to.

You can either make sure your default store url is set to leave that off, or if you are having no luck there you could open the following file :

admin/recover_cart_sales.php

and alter the link as needed around the lines 261-264 (this is where the link is set for the click.)

econcepts:

What version of the mod are you using?

See if this link helps any:
http://www.zen-cart.com/forum/showthread.php?t=78554

This url is developed from that which your default store url is set to.

You can either make sure your default store url is set to leave that off, or if you are having no luck there you could open the following file :

admin/recover_cart_sales.php

and alter the link as needed around the lines 261-264 (this is where the link is set for the click.)

Thanks I am using version 3.1.0

In looking at lines 261-264 I noticed this:

if( EMAIL_USE_HTML == 'true' )
			$email .= '<a href="' . zen_catalog_href_link(FILENAME_DEFAULT) . '">' . STORE_OWNER . "\n" . zen_catalog_href_link(FILENAME_DEFAULT)  . '</a>';
		else
			$email .= STORE_OWNER . "\n" . zen_catalog_href_link(FILENAME_DEFAULT);

Can I simply replace FILENAME_DEFAULT to HTTP_SERVER and have it just print the domain as url?

Also why all the references to zen_catalog_href_link when I believe Zen Cart has transition to zen_href_link?

If you decide to hard code it you could take this line:

<a href="' . zen_catalog_href_link(FILENAME_DEFAULT) . '">

and change it to

<a href="http://www.yourdomain.com">

Or for more upgradeability:

<a href="' . HTTP_SERVER . '">

A quick fix that will get you what you need for the time being.

The 'long route' would be to open the /admin/includes/functions/html_output.php file and look for lines 72-74. These are the actual sections of the function which add the "main_page=index.php" portion to the strings.

That code section looks like this:

      $link .= 'index.php?main_page='. $page;
    } else {
      $link .= 'index.php?main_page='. $page . "&" . zen_output_string($parameters);

If you wanted to program it out you could check the page being used and if it is the Recover cart system, alter the link (to remove the portion you don't want) else leave as is (for other links).

As far as the function href link reference, it should still work ok and there are a number of mods that still use the reference. In fact that function is still used in all 1.3.9 versions (in a number of locations) so I although there might be a transition in the works it has not been implemented at the moment.

THought I'd chime in here. What I did for the signature that I thought looked good was the following:

        $email .= EMAIL_TEXT_BODY_HEADER . $mline . EMAIL_TEXT_BODY_FOOTER;

        if( EMAIL_USE_HTML == 'true' )
            $email .= '<a href="' . zen_catalog_href_link(FILENAME_DEFAULT) . '">' . STORE_OWNER . "\n" . STORE_NAME . '</a>';
        else
            $email .= STORE_OWNER . "\n" . STORE_NAME;

This made the signature my name, line break, the store name, and it all hyperlinks to my store.

-lindasdd

I consistently have time out issues when trying to send emails using this mod at which point the carts are flagged as contacted even though no email is sent.

I realize this is most likely related to my host, but is there anything I can do on my end?

-lindasdd

What version of the mod are you using?

Do any other scripts timeout (lo bandwidth maybe?)

How many emails are you typically trying to send when this happens, and does this happen all the time, or just some of the time.

It sounds like it might be host related, but it could also be a few other items. Answers to these questions will help determine which it could be.

Then we can figure out if there is a way to correct it.

Thanks!

Version of the mod is 3-1-0.

The only other time I have experienced similar timeouts is exporting my cart files for backup via the hosts web FTP tool.

I've had issues sending emails in the size of 10-30 or more. It only does it some of the time and it seems to be when sending a high volume of emails.

Considering it doesn't happen all the time it doesn't seem to be related to the actual files.

-lindasdd

Yes, because it happens at 'random' intervals, not all the time, and because you experience this using other parts of your site (server) it sounds like a hosting issue.

I would check with them. I could be that you don't have enough bandwidth or are on a server with another site(s) who at certain times use it all (thus decreasing that which is allocated to other sites on the server.)

I've installed this mod but nothing was added to my Reports or Tools menu, though it did add properly to the Configuration area. Also, will this mod allow me to see what was in people's carts when they abandoned them?

Ian

r1formetoo:

I've installed this mod but nothing was added to my Reports or Tools menu, though it did add properly to the Configuration area.
Make sure you upload all files (and to the correct locations.) It sounds like you missed uploading some files (under includes/boxes/extra_boxes)

I would recommend re-uploading all files to make sure no others are missed.

r1formetoo:

Also, will this mod allow me to see what was in people's carts when they abandoned them?

Yes.

You were right. Turns out that I installed that stuff into the Includes folder and not the Admin/Includes folder. Thanks for the insight!

Ian

Well my troubles continue. I installed this module on my test site examplecart.com with no troubles after I realized my mistake. So, I went to my real site redlinestands.com and when I try to run the patch, of course after correctly installing the files onto the server, I get an Internal Server Error. I put in an email to my server guys but they aren't guaranteed to know what's happened since this is a zen issue, I think. Any ideas?

Ian

I like what I see here... :clap:

I do have a question/comment/feature request.

I would like to include the "option" the customer selected to be viewed next to the product on the (recover_cart_sales.php) page.

Q. Is there a way to modify your code to view the option the customer chose?

Thank you,

Keep up the good work!

Noticed something in the code:

Line: 151: fourth &nbsp is missing the ;

        echo '   &nbsp' . TEXT_EDITOR_INFO . zen_draw_form('set_editor_form', FILENAME_RECOVER_CART_SALES, '', 'get') . '  ' . zen_draw_pull_down_menu('reset_editor', $editors_pulldown, $current_editor_key, 'onChange="this.form.submit();"') .

Should read as: fourth &nbsp;

        echo '    ' . TEXT_EDITOR_INFO . zen_draw_form('set_editor_form', FILENAME_RECOVER_CART_SALES, '', 'get') . '  ' . zen_draw_pull_down_menu('reset_editor', $editors_pulldown, $current_editor_key, 'onChange="this.form.submit();"') .

Another feature request:

Can you include a [x] toggle all or [x]unselect all for the email blast?
(you could place it right below the (Recover Cart Sales) heading.

Oh, the file name for the post above was:
admin\recover_cart_sales.php LINE 151 Char 38

r1formetoo:

Well my troubles continue. I installed this module on my test site examplecart.com with no troubles after I realized my mistake. So, I went to my real site redlinestands.com and when I try to run the patch, of course after correctly installing the files onto the server, I get an Internal Server Error. I put in an email to my server guys but they aren't guaranteed to know what's happened since this is a zen issue, I think. Any ideas?

Ian

That is a general server error. I would have to point out to them that is worked fine on your test server and therefore is likely not a zen cart problem (but not sure.) I would have to say to look at the log file as to what was there when this error occurred to find out what it could be.

Likewise, you could try running the patch again, and see what happens. It could have been an isolated server issue that was going on during the time you tried to install. That might already be resolved and the patch may work at this time.

jasmel:

Another feature request:

Can you include a [x] toggle all or [x]unselect all for the email blast?
(you could place it right below the (Recover Cart Sales) heading.

Oh, the file name for the post above was:
admin\recover_cart_sales.php LINE 151 Char 38

Will look into this, but it should already automatically select all of those carts that are abandoned and that fit within the criteria to follow up with. Does your version not do that?