Allow Customer to add to Order Comments

This add-on allows your Customers to use a simple form to ask questions regarding their order. The questions are emailed to both your chosen email address and a confirmation sent to the customer. The customers comments are then appended to the order comments.

This is the support thread for this new add-on.

Absolute

[The add-on is soon to be released, but in the meantime PM me if you would like a copy for testing.]

Has anyone ported this back to V1.2.7d?

I've been in contact with Chris and he confirms that as far as he is aware the only file that will need to be changed is includes/templates/YOUR TEMPLATE/templates/tpl_account_history_info_default.php

I've attached copy of the updated 1.3x

I've tried to modify this myself but because of the massive changes between 1.2x and 1.3x I'm lost and Beyond Compare is of no use in this instance.:(

I didn't want to bother Chris if somebody else had already made the changes.

Thanks

Brent

This is the offending bit of code I need to convert to V1.2.7d format if anyone has any ideas. I know it will be easy but I just don't know PHP.

Very good at following instructions but useless when starting from scratch.

<!-- Start of Order Question Module -->
<?php
  if (ALLOW_ORDER_QUESTION == 'true') {
//		 '<a href="' .  . '"  target="ask_question">' . zen_image_button(BUTTON_IMAGE_ORDER_QUESTION, BUTTON_ORDER_QUESTION_ALT, 'onClick=javascript:window.open("' . HTTP_SERVER . DIR_WS_CATALOG . FILENAME_ORDER_QUESTION . '?order_id=' . $_GET['order_id'] . '", 
    echo '<div class="order_history_question" style="text-align:center;"><br />' . TEXT_ORDER_QUESTION_LINK . '<br /><br />' . 
		 zen_image_button(BUTTON_IMAGE_ORDER_QUESTION, BUTTON_ORDER_QUESTION_ALT, 'onClick=\'javascript:window.open("' . HTTP_SERVER . DIR_WS_CATALOG . FILENAME_ORDER_QUESTION . '?order_id=' . $_GET['order_id'] . '", "ask_question","toolbar=no,width=300,height=425")\' style="cursor:hand;"') . 
		 '<br /></div>';
	echo '<hr />';
  }
?>
<!-- End of Order Question Module -->

i have a couple questions..

i got your mod installed, its wonderfull, this is something that zen-cart really needed.

i had to manualy change the orders.php file, but its working.
however i notice some things that need to be changed.
the sized windows opens with both IE and firefox, but the box is too small so you cant see the button on the bottom.. you have to tab down to see it.....

How do you fix that? also you said something about container sizes, but i cant seem to find that option under moduals. I dont know if that is what i need to change, but i need to make the window for the questions larger....

also, i noticed a change in my admin orders where it says TEXT_MASK_CC or somthing... i never saw that before.

I clicked it, and it did ***** out some of the numbers, but how do you get them back so that i can read them? I need those becuase my customers just want me to charge them for the products they want.....

I also notice that in the email sent to the customer, it wants to show them the Order Number, however it only shows "Order#%s" how do we fix that?

help on this would be great.

sorry for the double post, but im wondering also if an email is sent when a customer updates his order history comments?

or do we have to go through and watch the comments boxes for all customers?

I did get the email when i sent a test question, but when a customer does this, there is no email sent to the admins....

is this going to be in the future?

well, i got all the problems worked out, except the email part....

I set the email address under MY STORE>>Email Options, in the format they ask for
"name [email protected]"

but i still dont get emails when a customer asks a question via this contrib...

is there somthing im missing?

Me too: I don't receive customers message

Absolute, have some update?

The strange thing is when customer update their order.
With this trick by Absolute:
change
$order_status = $check_status->fields['orders_status_id'];
in
$order_status = '4';
where 4 is id of update order status, in admin I can see the customer comment with green flag and only the name of status to update, but the real status of order is the same befor comment

Be careful of orders_id 4 for Update ...

This is also used to update an order that has downloads to reset the downloads again ... the orders_status changing from the /admin/orders.php is the trigger on this one ...

This may or may not be an issue on this add-on ... but do test carefully ... :smile:

I've just add another update status id=10... I hope! :-(

No difference!
It's the same!
I'm trying to create order row by date_added (until Absolute give us new updated file), with no success because I've problem with select field in query. Is there somone to help me?

At this moment the best solution is:
in admin section-->email options-->Set "Order Question" Email Address-->delete all (blank);
so the customer comments notification email arrive to default admin email.
If you want another email address change this:
$send_to_email = EMAIL_FROM;
to
$send_to_email = '[email protected]';
on line 74 in order_question.php

Has anyone tried running this on 1.3.6?
Is it compatible?

There is a new release of this module due out next week. This will certainly be 1.3.6 compatible.

Many thanks

Absolute

Hi all,

Is there a way I can adapt this module to include several form fields?

I would like to have a form that allows customers to include custom attributes at the end of the sale.

Many thanks

Goshawk

I just installed this mod, and it looks good, except that from the customer interface, when i click on "Click here to ask your question now. " nothing happens. Looking at the rendered code, there is no onclick nor is there any <A> tag... so it makes sense that nothing would happen.

I suspect it has something to do with the code below:
NOTE: I am using CSS buttons. v1.3.7

<!-- Start of Order Question Module --> <?php if (ALLOW_ORDER_QUESTION == 'true') { // '<a href="' . . '" target="ask_question">' . zen_image_button(BUTTON_IMAGE_ORDER_QUESTION, BUTTON_ORDER_QUESTION_ALT, 'onClick=javascript:window.open("' . HTTP_SERVER . DIR_WS_CATALOG . FILENAME_ORDER_QUESTION . '?order_id=' . $_GET['order_id'] . '", echo '<div class="order_history_question" style="text-align:center;"><br />' . TEXT_ORDER_QUESTION_LINK . '<br /><br />' . zen_image_button(BUTTON_IMAGE_ORDER_QUESTION, BUTTON_ORDER_QUESTION_ALT, 'onClick=\'javascript:window.open("' . HTTP_SERVER . DIR_WS_CATALOG . FILENAME_ORDER_QUESTION . '?order_id=' . $_GET['order_id'] . '", "ask_question","toolbar=no,width=300,height=425")\' style="cursor:hand;"') . '<br /></div>'; echo '<hr />'; } ?> <!-- End of Order Question Module -->

One more question. When unzipping the contribution, there is a file order_question.php in the root (in the same directory as the sql patch. Where does this file go ?

Absolute:

There is a new release of this module due out next week. This will certainly be 1.3.6 compatible.

Many thanks

AbsoluteI can't seem to find this new release, anyone who has it?

I got it working in 1.3.7 as follows:

The order_question.php which is in the root of the unzipped folder goes to the root of your store.

Made the following edit in tpl_account_history_info_default.php:

Line 127 - 137:

<!-- Start of Order Question Module -->
<?php
  if (ALLOW_ORDER_QUESTION == 'true') {
//		 '<a href="' .  . '"  target="ask_question">' . zen_image_button(BUTTON_IMAGE_ORDER_QUESTION, BUTTON_ORDER_QUESTION_ALT, 'onClick=javascript:window.open("' . HTTP_SERVER . DIR_WS_CATALOG . FILENAME_ORDER_QUESTION . '?order_id=' . $_GET['order_id'] . '", 
    echo '<div class="order_history_question" style="text-align:center;"><br />' . TEXT_ORDER_QUESTION_LINK . '<br /><br />' . 
		 zen_image_button(BUTTON_IMAGE_ORDER_QUESTION, BUTTON_ORDER_QUESTION_ALT, 'onClick=\'javascript:window.open("' . HTTP_SERVER . DIR_WS_CATALOG . FILENAME_ORDER_QUESTION . '?order_id=' . $_GET['order_id'] . '", "ask_question","toolbar=no,width=300,height=425")\' style="cursor:hand;"') . 
		 '<br /></div>';
	echo '<hr />';
  }
?>
<!-- End of Order Question Module -->

Changed to:

<!-- Start of Order Question Module -->
<?php
  if (ALLOW_ORDER_QUESTION == 'true') {

    echo '<div class="order_history_question" style="text-align:center;"><br />' . '<a href="' . HTTP_SERVER . DIR_WS_CATALOG . FILENAME_ORDER_QUESTION . '?order_id=' . $_GET['order_id'] . '"  target="ask_question">' . zen_image_button(BUTTON_IMAGE_ORDER_QUESTION, BUTTON_ORDER_QUESTION_ALT) . '</a><br /><br /></div>';
	echo '<hr />';
  }
?>
<!-- End of Order Question Module -->

Hope this helps out someone else.