Return Authorization Module (RMA)

FOUND IT, CLYDE!

POST #489 you posted the a zip called osaeed_fix which adds those /n/n before the breaks in modules/pages/returns/header_php.php

Thanks so much!

I'll re-attach it to this post for others if they need it.

I know the Returns Request "Number" has been mentioned before and the answer has been "... make up a number yourself."

But...

Is there any "simple" php that could generate a 6-digit number (random or sequential) that is emailed to both the Return Seeker and the Store Owner. It wouldn't need to be stored in the SQL database, but just be a hidden field that gets emailed along with the other form info.

This way there would be a Returns Request Number that is different from the order number that both the customer and the store can reference - and it would be received by the costumer on "first contact" instead of having to email the customer at a later time with a number. It would be even better to have the Order Number incorporated somehow at then end or beginning of the Generated Number.

Just a thought..:lookaroun

clydejones:

Sorry, :blush: Don't use quick_fix.zip It includes a file that shouldn't be included.

Use this instead. You'll have to rename the YOUR_TEMPLATE folders to match your custom template name.

[Attachment no longer available]

Hi CLyde

Way back in Feb 2007 (post #80) you provided a solution for the automatic inclusion of customer's country into RMA titled QuickFix2.zip, but which is now a non-existant Attachment 1461.

Having recently reverted back to the less cluttered layout of RMA2.2.2, I am hoping you could repost or PM me this file to me so that I can compare/repair my botched solution with your fix.

Thanks in advance.

dw08gm:

Hi CLyde

Way back in Feb 2007 (post #80) you provided a solution for the automatic inclusion of customer's country into RMA titled QuickFix2.zip, but which is now a non-existant Attachment 1461.

Having recently reverted back to the less cluttered layout of RMA2.2.2, I am hoping you could repost or PM me this file to me so that I can compare/repair my botched solution with your fix.

Thanks in advance.

All the fixes mentioned in this thread are included in the latest version of RMA

Hi Clyde

Thanks for your prompt reply. I will check out the update and report back.

FWIW, wrt a Returns Request "Number", I changed the references to EMAIL_SUBJECT in the zen-mail code to $email_subject and added the definition:

$email_subject = EMAIL_SUBJECT . ' ' . $order_number

Cheers

Merged 2.2.2 layout with 2.3.3 additions, and with a few other tweaks, all is sweet.

Hey Clyde, I did a test run of the email sent to the customer, please see the attached.

basically here it is

Dear Joseph Smith Thank you for your recent request. Your request has been successfully submitted to Axle Inc.. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again. For help with our Returns , please email the store-owner: Axle Inc.. Note: This email address was given to us during a Return Merchandise Authorization. If you have a problem, please send an email to Axle Inc..

basically what looks like is the email part. The script just 'text'es teh store name. there is no email address or link to click to email. Shouldn't it say something else besides the store name like

"email the store owner at [email protected] ? or is this correct?

tia!

willie bee:

Hey Clyde, I did a test run of the email sent to the customer, please see the attached.

basically here it is

Dear Joseph Smith Thank you for your recent request. Your request has been successfully submitted to Axle Inc.. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again. For help with our Returns , please email the store-owner: Axle Inc.. Note: This email address was given to us during a Return Merchandise Authorization. If you have a problem, please send an email to Axle Inc..

basically what looks like is the email part. The script just 'text'es teh store name. there is no email address or link to click to email. Shouldn't it say something else besides the store name like

"email the store owner at [email protected] ? or is this correct?

tia!

The mod uses the following constant STORE_OWNER_EMAIL_ADDRESS for this portion of the email.

that constant is set in admin -> configuration -> e-mail options -> Email Address (Displayed to Contact you)

thanks one more thing, another screen shot. on the input page, the buttons are out of alignment and i KNOW i didn't muck with the coding on that.

willie bee:

thanks one more thing, another screen shot. on the input page, the buttons are out of alignment and i KNOW i didn't muck with the coding on that.

Not mis-aligned at all.

The send button is part of the form.

The back button has nothing to do with form and sits below it and to the left.

my products have serial numbers that both I and the factory in China use to track the item history can an extra field be added in the form for this

discoverytdi:

my products have serial numbers that both I and the factory in China use to track the item history can an extra field be added in the form for this

With a considerable re-write, yes.

Clyde, I would like to take the return request data, and send the data to the order comments and then update the status.

I've managed to modify the order_questions mod so that when a customer sends a question through their order, it updates their status to a customer comment status.

What I need is to be able to have the return request update their status to customer comment and insert that they have submitted a return request.

Can you help at all, I would be willing to send some money your way if need be as this would make a huge difference to the turn around time of the after sales care.

I could use

$order_number = zen_db_prepare_input($_POST['order_number']);

to get the order number, then modify my code below to get it to update

$order_status = '6';
$return_update = array('orders_id'	    =>	zen_db_prepare_input($_POST['order_number']),
		               'orders_status'	=>	$order_status,
		               'comments'	     =>	zen_db_prepare_input($_POST['action']),
		               'comment_by'   	=>	'c'
			);
zen_db_perform(TABLE_ORDERS, $return_update, 'update', "orders_id = '" . $order_id . "'");

Now if the code works, I just need that update to be done when they hit submit.

Anyone?

Hi
Have just come across a small problem ..If i leave it as "Only registered customers" False ( so anyone can view it) it works fine but as soon as I change it to "Only registered customers" true ( you have to sign in) it seems to default to the main page once signed in..
Have had it working fine before so I know it works well

thanks for any help

HI come across a few problems, installed the mod but in the information sidebox I just get box information_returns and if I click on it it takes me to a custom 404 oage not found page :frusty:
http://www.rvsolarsystems.co.uk/store/

ATSWorld:

Hi
Have just come across a small problem ..If i leave it as "Only registered customers" False ( so anyone can view it) it works fine but as soon as I change it to "Only registered customers" true ( you have to sign in) it seems to default to the main page once signed in..
Have had it working fine before so I know it works well

thanks for any help

is anyone help help plz

thanks

DigitalShadow:

Did this work for you? Were you able to complete it so it updates when the Submit button is clicked?

Any more code to share? Your idea is great and would make this mod much more complete. If you have it working please upload a new fileset including your mods to the downloads section as a new version either through Clyde or directly. Let us know here if you do upload a new version.

Many thanks in advance,
Ron

DigitalShadow:

I could use

$order_number = zen_db_prepare_input($_POST['order_number']);

> to get the order number, then modify my code below to get it to update
>  
> ```php
$order_status = '6';
$return_update = array('orders_id'        =>    zen_db_prepare_input($_POST['order_number']),
                       'orders_status'    =>    $order_status,
                       'comments'         =>    zen_db_prepare_input($_POST['action']),
                       'comment_by'       =>    'c'
            );
zen_db_perform(TABLE_ORDERS, $return_update, 'update', "orders_id = '" . $order_id . "'");

Now if the code works, I just need that update to be done when they hit submit.

hello my template background is black as are the default text for rma page how can i change text color for that page? im using alien-atemware template version 1.3.9