Protx VSP Direct v2.0.0

Hi

They were all there the last time I looked though.... and that was only a couple of weeks ago.

Admin Profiles was the last module I added so thats why I mentioned that.

Ta

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Chris Woods

Hi Chris,

cmwoods:

Running 1.3.5 Would Admin Profiles be the cause as that was the last mod I installed?

I can't say for sure as I've never tried that mod but it certainly does ring alarm bells in my head... I would try uninstalling that module and seeing whether or not you can configure the payment modules.

If that doesn't work then I'm afraid that, as Sarah has said, you've corrupted your installation somehow and a reinstall/fresh install might be the best way to recover.

Sorry I can't be of more help but your problem has nothing to do with the protx module itself. :(

All the best...

Conor
ceon

Sorted !!!

It was caused by me altering the basic CC module slightly, and saving the original file as cc_old in the same folder. Anything after that wasn't listed. renaming it to zz.old shows all the mods, including the one I want.

I'll try to get it working after lunch.

Thanks

--
Chris Woods

Hello, me again.

I appear to have got it working and comms with protx seem to be fine, but I cannot get the encyrption to work. I have been trying for hours but the debug log always says encyrption was not used.

Below is what the server said when I attempted to install the blowfish thingy, but as you can see here are a lot of lines saying it was unable to load various libraries. Are these important and it hasn't worked even though at the end it says it as, or are they spurious and it is working.

I have tried moving the relevant files into the catalog folder but that din't work either.

Apologies for dumping on people like this, but I have managed to get everything else up and running without seeing a command line so i'm a little stuck and eager to get up and running.

Many Thanks.

--
Chris Woods

[root@s15228855 /]# pear install Crypt_Blowfish
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/bcmath.so' - /usr/lib/php/mo
dules/bcmath.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/dba.so' - /usr/lib/php/modul
es/dba.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/ldap.so' - /usr/lib/php/modu
les/ldap.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/ncurses.so' - /usr/lib/php/m
odules/ncurses.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/odbc.so' - /usr/lib/php/modu
les/odbc.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/pgsql.so' - /usr/lib/php/mod
ules/pgsql.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/snmp.so' - /usr/lib/php/modu
les/snmp.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/soap.so' - /usr/lib/php/modu
les/soap.so: cannot open shared object file: No such file or directory in Unknown on line 0
PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php/modules/xmlrpc.so' - /usr/lib/php/mo
dules/xmlrpc.so: cannot open shared object file: No such file or directory in Unknown on line 0
WARNING: running in safe mode requires that all files created be the same uid as the current script. PHP re
ports this script is uid: 0, and current user is: root
downloading Crypt_Blowfish-1.0.1.tgz ...
Starting to download Crypt_Blowfish-1.0.1.tgz (11,954 bytes)
.....done: 11,954 bytes
install ok: Crypt_Blowfish 1.0.1

Hi Chris,

Can you please e-mail me on the support address on the contrib's website and I'll talk you through sorting this out. :yes:

All the best...

Conor

Hi,

Protx have just sent through their latest newsletter with information about their new emphasis on 3D secure (especially for Maestro cards), the Switch changeover in June and the move from Preauth to Authorise/Authenticate.

I'm in contact with protx about how best to upgrade the Protx Direct module to cope with these changes.

I just wanted you to know that we are aware of the upgrades and that a future version of this module will fully support Authorise/Authenticate and 3D Secure (so no need to put in any requests for these features.. won't say no to any donations to aid their development though ;) ).

All the best...

Conor
ceon

Oh..Sorry Conor..

Please ignore the email you get enquiring about 3D Secure.

Serves me right for not checking the forum first.

Looking forward to seeing the new version

i have recently been having a small problem and wondered if anyone can help

it appears that customers are placing an order and getting the message that the card was declined and as such the order was not processed on our site but when i log into vsp admin it is showing that their payments have been taken

this is upsetting our customers because some of them have tried their card 3 or 4 times and have been charged 3 or 4 times and then not actually placed an order according to our site

anyone help me with this??

the site is zen 1.3.5

@ conor
when will the new version be available?

Hi,

modchipfitters.co.uk:

it appears that customers are placing an order and getting the message that the card was declined and as such the order was not processed on our site but when i log into vsp admin it is showing that their payments have been taken

Quite a few people are having this problem recently unfortunately.

It's a problem at protx's end, their systems are no longer fully compatible with all the banks they work with, hence the move from the "preauth" type.

Unfortunately all you can do at the minute is refund these customers. Thankfully it's still only a very small percentage of cards this is affecting (at least it appears to be from the reports we've been getting).

As for when the new version of the module will be released, Protx don't release details of their new Authorise systems (and give out test accounts) until March. We've a few other commitments in March and April so I don't know when I'll be able to spare the time needed to release an updated version of the module as we don't get paid for developing it! Of course it'll be done as quickly as possible though, hopefully our other commitments won't take up too much time. I can't give any real timeframe though as you never know how projects will go in the wonderful world of computing! ;)

All the best...

Conor

Hi, sorry I'm new to this and am stuggling to see whether everything with the Protx integration is in it's right place.

A previous developer installed the module to my site, but I've now took over and am not sure at which point he left off.

In regards to the PEAR:Crypt_Blowfish, I do have this error on admin. However I have created a debugging output from a test transaction and there is some reference to this. Please can you view the report below and let me know if this is correct?

Original Data sent to Protx:

VPSProtocol=2.22&TxType=PAYMENT&Vendor=----------------------------

Encryption NOT USED!

Include paths for this system:

.;c:\php4\pear

Safe mode in use?: no

Transaction status:

Transaction was successful!

Thanks in advance for any help :smile:

Hi,

Balboa:

Please can you view the report below and let me know if this is correct?

Sorry, your grammar is rather confusing, the focus of your question has been lost somewhat as a result.

I'm assuming that you are trying to ask if your installation has been configured properly.

It has not.

The PEAR Blowfish package has not been installed on your server.

Please log in to your server via SSH and run the following command:

pear install Crypt_Blowfish

That should install the Blowfish software in the c:\php4\pear directory and the warning in the admin should disappear.

Hope that helps!

All the best...

Conor
ceon

Hi, after the system working for a couple of months we're now getting a new error message when trying to process a payment:
(Couldn't create a transaction (VRTXVendorTransactionTypeNotValid, ))

Can anyone suggest why this would be happening?

Thanks in advance for any help!

Hi,

webfooted:

Can anyone suggest why this would be happening?

That error is one returned by Protx so the module is working fine but something is wrong with your Protx account.

What "Transaction Type" are you using?

You should contact protx immediately and ask them what's up, but please also let us know what you find out! :)

All the best...

Conor
ceon

conor:

Hi,

That error is one returned by Protx so the module is working fine but something is wrong with your Protx account.

What "Transaction Type" are you using?

You should contact protx immediately and ask them what's up, but please also let us know what you find out! :)

All the best...

Conor
ceon

Hi Conor

I've been on to Protx and they asked about the Transaction Type aswell, so I'm waiting to hear back about that. By transaction type do you mean transaction mode (which is live) or authorization type (set to immediate charge)?

I'll let you know if/when I get to the bottom of the error.

Cheers, Emily

Hi Emily,

I was enquiring about the authorisation type rather than the transaction mode.

All the best...

Conor

conor:

Hi Emily,

I was enquiring about the authorisation type rather than the transaction mode.

All the best...

Conor

Hey Conor, it looks like it might be a case of our client's account with Protx being suspended... So, the moral of the story is ... if you get an error message like that go straight to Protx!

Cheers for your help.
Emily

Hi Emily,

Thanks for the update! :)

All the best..

Conor

Hi, we finally have our previous issues with the incorrect IP address and installing crypt_blowfish ironed out and we're able to successfully make test orders. (Thanks for the help, Conor!) Now we have two more problems.

When I have the transaction mode set to "test" and I use a test credit card with all the fields filled in correctly, the order goes through. However, if I leave any of the credit card fields blank, or if I have transaction mode set to live and I try to use the test credit card numbers, I get the following error on a blank white page:

"Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

It seems like when I'm supposed to be getting an error screen saying "you are missing fields" or whatever the problem was, I'm getting this message instead. Is Protx trying to send an error message, and I'm missing something on my end? Could this be because we're in a staging directory on the server, or is there some other reason why the error messages aren't showing up properly?

Here's where we have the cart installed:
http://www.bigmamaslings.co.uk/STAGING/index.php

The second problem is that when I turn on the debugging, the screen says this at the bottom:

Encryption NOT USED!

However, crypt_blowfish is now installed (there are no errors showing in the admin any more) and we have a keyphrase set. Does my client also need to set this keyphrase in the Protx admin somewhere, or change any other setting to make the encryption work?

Hi,

Something's seriously messed up with your checkout. I'm afraid I can't help without having full access to your site so I can examine your code.

Please send me your SSH details, shop login details and shop admin login details.

You have my address from before! :)

All the best...

Conor
http://ceon.net