Protx VSP Direct v2.0.0

I hope I'm on the right thread - my apologies if not. We've just updated to the latest version of Zencart but its thrown out our ability to integrate with Protx. Please can someone point me in the direction of the right mod (and we'd be delighted to pay someone to fix it for us)
Many thanks

Hello

We have installed the Protx Direct contrib on our store and it seems fine until you confirm the order at Step 3 of 3 - it then simple sends you back to Step 2 of 3 so that you can enter your card details again...

Can anybody quickly tell me what's on going on before I spend hours digging in the code.

Thanks

Andy

Hi Andy,

Thieving_Gypsy:

Can anybody quickly tell me what's on going on before I spend hours digging in the code

The code works fine so there's no point digging through it. :)

I don't know exactly what problem you are having but you are only ever returned from step 3 to 2 if there is a problem with the card details entered or with your protx account. The only other reason you could be returned would be a problem with your installation of the module and/or Zen Cart.

Do you get any error messages displayed when returned?

All the best...

Conor
Ceon

Hi Conor

Error message is

&error_message=StatusDetail=VSP%20Simulator%20cannot%20find%20your%20vendor%20name%20in%20its%20database.%20%20The%20simulator%20saw%20the%20Vendor%20Name%20'xxxxxxxxx'%20-%20Your+credit+card+could+not+be+authorized+for+this+reason.+Please+correct+any+information+and+try+again+or+contact+us+for+further+assistance.

Sorry to bother you I can sort this I think - Protx config problem... (I replaced the vendor name)

Andy

conor:

Hi Andy,

The code works fine so there's no point digging through it. :)

I don't know exactly what problem you are having but you are only ever returned from step 3 to 2 if there is a problem with the card details entered or with your protx account. The only other reason you could be returned would be a problem with your installation of the module and/or Zen Cart.

Do you get any error messages displayed when returned?

All the best...

Conor
Ceon

Hi Andy,

Thieving_Gypsy:

&error_message=StatusDetail=VSP%20Simulator%20cannot%20find%20your%20vendor%20name%20in%20its%20database.%20%20The%20simulator%20saw%20the%20Vendor%20Name%20'xxxxxxxxx'%20-%20Your+credit+card+could+not+be+authorized+for+this+reason.+Please+correct+any+information+and+try+again+or+contact+us+for+further+assistance.

You should set the module to "Test" or "Live" - and be sure to set the correct vendor name.

Everything should be fine then. You should then log into your VSP admin and void/refund any test transactions.

All the best...

Conor

Please can someone help!

I am getting the error message (Couldnt create a transaction (VRTXInvalidIPAddress, ) when someone tries to make a payment. My host has given me my own dedicated IP address which I have put into my Protx admin. Any ideas?

Thanks,

Gary :smile:

You need to use your SERVER IP address in the Protx admin, not your shop dedicated IP.

Ask your host what the IP address of your server is.

Thanks for the reply Pixxi,

I've got it working now. I just noticed something else! I am running some test transactions and using my own card. When I make a purchase and PURPOSELY put in the CV2 number incorrectly, it is still authorized!

I have the fraud checking options turned on in the Protx account administration with the rule 'Allow SECURITY CODE MATCH ONLY (Address fails, CV2 check succeeds)' also active for purchases between 0 - 100000. Surely the payment should have failed?

any ideas?

:smile:

When you added your IP address in the VSP admin site did you make sure you added the element of the IP as three digit codes? If not then just check that they didn't interpret a 16 as a 160!

This happened to me...

HandcraftedUK:

Thanks for the reply Pixxi,

I've got it working now. I just noticed something else! I am running some test transactions and using my own card. When I make a purchase and PURPOSELY put in the CV2 number incorrectly, it is still authorized!

I have the fraud checking options turned on in the Protx account administration with the rule 'Allow SECURITY CODE MATCH ONLY (Address fails, CV2 check succeeds)' also active for purchases between 0 - 100000. Surely the payment should have failed?

any ideas?

:smile:

Hi,

Yep, the IP address is fine but, for some reason, it's still authorising transactions when the CCV is incorrect!

Mmmmmmmmmmm, any ideas?

If you look at the rule you've created in the Protx admin, does it have a green tick below the CVV header, and red crosses for the other sections?

Hi,

HandcraftedUK:

Surely the payment should have failed?

The CVV code isn't checked for validity in test mode, only in live mode. For a full test of the system you will have to actually charge your card and then VOID it in the VSP admin.

Glad to have another happy camper on board!

Thanks Pixxi for helping out again in the thread! :)

All the best...

Conor
ceon

OH, it all makes sense now :smile:

Thanks so much for this module Conor....It's great! Oh, and thanks for everyone's help too. :smile: :smile: :smile: :smile: :smile:

HandcraftedUK:

OH, it all makes sense now

The reasoning behind this behaviour is quite obvious in retrospect (got me at first too though! ;) )... if you could check CVV codes in test mode then you could carry out a brute force attack on a card very easily indeed. By forcing the use of live mode every transaction is recorded by the bank and fully traceable.

HandcraftedUK:

Thanks so much for this module Conor....It's great! Oh, and thanks for everyone's help too. :smile: :smile: :smile: :smile: :smile:

Glad to help.. and to have so many others helping out too... nice community spirit! :yes:

All the best...

Conor

conor:

Hi,

Protx have just sent through their latest newsletter with information about their new emphasis on 3D secure (especially for Maestro cards), the Switch changeover in June and the move from Preauth to Authorise/Authenticate.

I'm in contact with protx about how best to upgrade the Protx Direct module to cope with these changes.

I just wanted you to know that we are aware of the upgrades and that a future version of this module will fully support Authorise/Authenticate and 3D Secure (so no need to put in any requests for these features.. won't say no to any donations to aid their development though ;) ).

All the best...

Conor
ceon

Sorry Conor I've been a bit lax in replying to this but your mod and the support you offer is appreciated. My latest donation is on the way. :D

I hope everybody who is looking forward to the next release has thanked Conor. Even if everyone who is using this mod sent a £5 or £10 token gesture it would help as there must be a fair few of us now.

Thanks again for everything. :thumbsup:

Brent

Hi Brent,

Thanks very much for the support, it is greatly appreciated! I'll put your donation in a kitty towards the upgrade of the module to support the new protocols when they are released. :thumbsup:

As you say, many have downloaded this module but it is a rare few that have donated. :mellow:

On another note...

We still haven't got our account upgraded to 3D secure (the "Partner Manager" is away until next week apparently). Has anyone here had their account upgraded yet?

All the best...

Conor

Hi Conor,

Just as a thanks for a great module I've just done my bit too :smile:

I think it a bit rude if people using this don't contribute to the development of the package.

Hi Gary,

HandcraftedUK:

Just as a thanks for a great module I've just done my bit too :smile:

That's very good of you also, many thanks! :thumbsup:

HandcraftedUK:

I think it a bit rude if people using this don't contribute to the development of the package.

I wouldn't say that, this is an open source project and we're happy to contribute to the community. I would hope though that everyone who uses Zen Cart contributes to the community in some way (helping people out on the forums is a great contribution IMO).. unfortunately you do come across some who are just "take, take, take"... they get all the software, plenty of e-mails giving them support and never give anything back... that's what I'd call rude. :P

Anyway... not really a discussion for this thread... back on topic... Just got this e-mail from protx 15 mins ago:

"Thank you for your interest in our new Authorize and Authenticate system due for release in March 2007, we will ensure to provide you with information on what you will need to do in order to implement this at the earliest possible juncture"

Think they're getting sick of me asking when I can get my hands on the code for the new protocols! :happy:

All the best...

Conor

Protx Support often ask me to change the URLs that the server is pointing to, like this:

Please make sure your server is pointing to our live server.

Your server should be pointing to the below link:

https://ukvps.protx.com/vpsDirectAuth/PaymentGateway.asp

I read through the documentation and I don't see anything about changing the address, and I don't see a place in the admin to do this. Does anyone know if this is possible to do? I just need to have something to tell Protx support :)

If you 'edit' the Protx mod in your shop admin, there's three radio buttons that sets the transaction mode:

Live
Test
VSP Simulator

Make sure it's set to 'Live' and you should be ok.