ANother Customer ORder not showing up problem

I am trying to help my pal out on her site. I got paypal mod installed and it works correcly. When I placed a dummy order for pick up, my paypal thing went though and returned me to her site and both of us were notified that payment was sent/received. BUT the problem is, no orders show up in admin, none show up in my account etc. I have read and re read all the relevant topics about this and still havent been able to make heads or tails of it all.

Cara

I know you said that you've checked all the recommendations.
I'm going to provide another one:
http://www.zen-cart.com/wiki/index.php/Admin_-_Modules_-_Payment#Things_to_check_if_it.27s_not_working

Can you check your server's errorlog and report what errors are showing around the time of any orders you place? If you try to access /ipn_main_handler.php on your site, what happens? Is there anything in the errorlog when you do that?

Hi,
I have been using zen cart for some time now and I don't consider myself a noob.... more like, I have enough knowledge to correct about 80% of my problems on my own. But for the life of me I can't figure out why I keep losing the return data after paypal has returned me to the checkout success page. As said above nothing happens no orders in the admin area no order number, I get a white screen for the ipn handler file and to my best of knowledge all the ports and ips are on the white list for paypal.

I do get an error in my server log list. Here it is.
24.230.32.174 - - [17/Jul/2006:09:36:58 -0600] "GET /ipn_main_handler.php HTTP/1.1" 200 - "-" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)"

I also installed paypal order stuck... I think thats what its called. And it does show all my orders in there.

I also thought it might have been paypal having issues so I waited a few days and I still get order issues.

I am also up to date on the current version of zen which I upgraded to but also reinstalled paypal.

Any help or perhaps a differnt angle to look at would be great.
Thanks,
Angel Devoid

ps.. Im also looking for the viaklix payment module. which isnt downloadable on the creators website.

I did not set up my zencart but I did have paypal issues so let me explain my experience.

I have 3 zencarts.
#1 retail
#2 wholesale
#3 different business altogether

On site #1 we have paypal set up and it works great.

I tried to set paypal up on sites 2 & 3...all seemed well..
we would receive our money but no orders were registering in the shopping carts...nothing...and the only email I received was from paypal letting me know that we had a payment!

So after much frustration I called paypal...and this is what they said.

Because we have paypal set up on site #1 and we only have the one business checking account that paypal can NOT be set up on sites 2 & 3!!
In order to set up paypal on sites 2 & 3 I would have to register with 2 more separate checking accounts....
bah I said...thats not gonna happen.

So now we have instructions (that people never seem to read even though its the first thing you see!) on sites 2 & 3 explaining the paypal issue and to select cash on delivery when placing their order. We then issue them a paypal invoice that they can pay from.

So my question to you is....
does this person have paypal set up on another website? If they do you wont get it to work on this site unless they set up their paypal using a totaly different checking account!

How dumb is that!
(i really hate paypal but we do have customers that insist on using it!)

I fixed my problem by disabling the custom template file in includes>languages>english

Although when the order goes through it shows up in the admin area and in the stuck orders thing.

is this normal?

I am having the same issue you had. How did you disable it ? I have found the file just not where in the file you disable it.

Thanks,
Amy b

In some cases, the customized "meta_tags.php" file has caused this problem.

Not sure if this will work for you, but I disabled/renamed the custome template file in the english folder. Not sure if this will cause other issues but it seems to work fine for me.... =) I tryed deleting the meta_tag.php file also but it shutdown the entire site so that route didnt work well.