PAYPAL Payment but no order !

Boggled,
No PayPal logs at all for that transaction? Express Checkout requires 3 background interactions with PayPal including a request to login, a request for info after logging in, and then the final payment submission. You should have logs for each of those, or at least the first two. If the customer used Website Payments Pro instead, only 1 interaction is required, and there should be a log afterward. Plus in both cases there should still be debug logs showing the data-preparation prior to submission.

I must ask another question: is there any other place the PayPal transaction could have initiated from? like your eBay store? your wordpress store? some other place?

Make sure that you look for the PayPal logs in:
/includes/modules/payment/paypal/logs

and ensure that the directory is writable ...

DrByte:

Boggled,
No PayPal logs at all for that transaction? Express Checkout requires 3 background interactions with PayPal including a request to login, a request for info after logging in, and then the final payment submission. You should have logs for each of those, or at least the first two. If the customer used Website Payments Pro instead, only 1 interaction is required, and there should be a log afterward. Plus in both cases there should still be debug logs showing the data-preparation prior to submission.

I must ask another question: is there any other place the PayPal transaction could have initiated from? like your eBay store? your wordpress store? some other place?

Actually - it coming from another source was the first thing I thought about. I even wondered if the guy had just decided to order without going thru the shopping cart, but unless he was a previous customer (he isn't), I don't know how he would have gotten our PP email account address.

Also at the bottom of the PP email it said:
Invoice ID: x-xxxxxxxxxx-[NYBikerGear]

We do sell on eBay and have more than one website (all zencarts), but all PP payments go thru one account, and that identifier is usually accurate. (I spot-checked some other payments received within the past few days.)

Maybe I'm looking in the wrong place for the logs?
/includes/modules/payment/paypal/logs
/cache/

After double-checking, I did find that under the modules in the Admin the 'debug' was turned off. So I assume it hasn't been saving ALL logs, but it has been saving some. Maybe when there was a problem? (I'll be honest, I don't always understand how that part works.)

I've since turned it back to 'debug to file', so now it seems to be saving the log for every transaction - even our eBay payments (I assume because we have the return IPN url set to this main website).

I really wish the customer would reply and give me a few details. His information would help clear up a lot of the guess work.

This was the first time this happened, so maybe it was just a fluke.

I appreciate you all trying to help and figure this out!

Ajeh:

Make sure that you look for the PayPal logs in:
/includes/modules/payment/paypal/logs

and ensure that the directory is writable ...

Hi Linda,

I must have been replying when you posted. :)

The directory is set to 755.
I was wondering if I was looking in the right place.

honrheart:

A friend of mine is having this problem on her website (brand new site) and I'm trying to help her fix it. Her site is in French and I've checked her paypal profile settings and they are all set right. The only thing I can think of the the cURL status & address. I've never worked with her web host before (PlanetHoster) so I'm having her check with them to see if they even work with Zen Cart and if there's a cURL setting that needs to be set. Has anyone here ever worked with them and if so do you know what could be causing the problem. The payment goes into paypal just fine but there's no order and when the customer is redirected there's no order number and nothing in the account history. Would love any suggestions while we wait to hear from the webhost.

Well the host says they don't require cURL so does anyone have any other suggestions? The site was installed in English and then a French language pack added if that makes any difference. The default language is French & currency is euros. Would changing those to English & US Dollar make any difference?

honrheart:

Well the host says they don't require cURL so does anyone have any other suggestions? The site was installed in English and then a French language pack added if that makes any difference. The default language is French & currency is euros. Would changing those to English & US Dollar make any difference?

Ok removed the paypal modules (from admin - modules - payment) and then readded and now I get an error message saying the following files are missing:

includes/languages/french/modules/payment/cc.php
includes/languages/french/modules/payment/nochex_apc.php

My question is can I use the same files in the english folder and just upload those? Will that fix this issue? Or are the french versions different?

honrheart:

Ok removed the paypal modules (from admin - modules - payment) and then readded and now I get an error message saying the following files are missing:

includes/languages/french/modules/payment/cc.php
includes/languages/french/modules/payment/nochex_apc.php

My question is can I use the same files in the english folder and just upload those? Will that fix this issue? Or are the french versions different?

Scratch that, those are for the cc & nochex mods. Any ideas on why paypal is not talking to the back office of the site?

honrheart:

Scratch that, those are for the cc & nochex mods. Any ideas on why paypal is not talking to the back office of the site?

I got it fixed, in this cause it was because she had the paypal token checked but it wasn't listed in the paypal module. Now the orders show up but neither owner or customer get order confirmations. Always something lol

honrheart:

Now the orders show up but neither owner or customer get order confirmations. Always something lol

If you'll use Express Checkout instead, you won't run into the problems that the Website Payments Standard/IPN method is fraught with.

DrByte:

If you'll use Express Checkout instead, you won't run into the problems that the Website Payments Standard/IPN method is fraught with.

DrByte and all the team, when will you do some research to actually find and fix the problem with PayPal not adding orders to the cart?

Many people have it, dont dig into their cases to check whats the problem. It is a problem with the payment method after the new changes of PayPal.

We know the usual cause. And the solution:

I repeat: If you'll use Express Checkout instead of relying on unreliable IPNs, you won't have those problems.

FINALLY heard back from our customer.

He checked out with PayPal Express from our website and paid via an existing PayPal account.

On another note...same issue happened again this morning. Absolutely nothing in any of the log files (with DeBug turned on).

One similarity I have noticed:

Normal Invoice ID: xxxx-xxxxxxxxxx-[NYBikerGear]

No Order Invoice IDs:
2-1301xxxxxx-[NYBikerGear] - 1st one (3/26)
3-1301xxxxxx-[NYBikerGear] - 2nd one (today)

Don't know if that is anything that matters, but I thought it was odd they both started with a single digit and the next 4 digits were identical, whereas a normal order invoice ID starts with 4 digits.

Hi, I've been having the same problem on GoDaddy. I called them and they said they no longer require proxy on their site. So, I deleted the cUrl address and change required from true to false and the problem is now fixed for me. The orders are now showing up in my admin and via paypal. Hope this helps.

Ray

I forgot to say that I am using paypal payment standard and zencart v. 139h