OLD Super Orders 2.0 (See v3.0 thread instead)

Help, I just installed Super Orders with version 1.3.8 of Zen Cart.

The module seems to be working fine, but when a customer checkout out, on the last page they are asked to "Comfirm Your Order" once the button is clicked, they get an Internal Error Message 500, Misconfiguration error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Anybody have any idea what causes this and how to fix it?

This is what I've done, I copied the file to a catalog directory, which I realized later that it was wrong. I ran the SQL patch from the admin tools.

The I noticed it was in the config area but no where else. The I realized I copy the files to the wrong place and then copied then to the 'admin' and 'includes' directory. then all the reports are showing up. I just need to know what is causing the checkout error. this is going to scare my customers.

This question may have been covered previously so please forgive me if it already has. When you edit a order with super orders can it recalculate the shipping charges. For example if you add an item to the order then the shipping will be different. Any thoughts on how to do this?

stealth768:

This question may have been covered previously so please forgive me if it already has. When you edit a order with super orders can it recalculate the shipping charges. For example if you add an item to the order then the shipping will be different. Any thoughts on how to do this?
Not part of the current version of Super Orders. You can manually edit the order, manually re-calculate the shipping and manually edit the order to reflect the new shipping. You will still need to send your customer an invoice and collect the money for the increased shipping NONE of which Super Orders will automate for you.

LOVE the Super Orders contribution.
I only have one issue so far.
When I click to send an email to a customer through Customers>Super Orders, FCKEditor is not loading even though it's shown in the drop down as my default editor, as it is for everything else.
"Note: You are using TEXT only email. If you would like to send HTML you need to enable "use MIME HTML" under Email Options"

What do I need to edit or enable for FCKEditor to function with this mod?

Thank you.

jabbawest:

LOVE the Super Orders contribution.
I only have one issue so far.
When I click to send an email to a customer through Customers>Super Orders, FCKEditor is not loading even though it's shown in the drop down as my default editor, as it is for everything else.
"Note: You are using TEXT only email. If you would like to send HTML you need to enable "use MIME HTML" under Email Options"

What do I need to edit or enable for FCKEditor to function with this mod?

Thank you.This isn't a Super Orders issue.. Super Orders only re-directs you to the mail.php feature in Zen Cart. You need to search the forum for a solution or post a new question in a seperate thread..

DivaVocals:

This isn't a Super Orders issue.. Super Orders only re-directs you to the mail.php feature in Zen Cart. You need to search the forum for a solution or post a new question in a seperate thread..
Really, you're sure?
For ME this issue only applies to the Super Orders mod since it is the only mod I have that the FCKEditor has not integrated with.
I'm SO sorry I DID NOT post the FACT that I** DID** do a search of the entire Community/Forums for something related to this issue.
Maybe you could point me in the right direction instead of chiding me for not doing a thorough enough search??

DivaVocals
Posts: 1,116

jabbawest
Posts: 12

jabbawest:

I'm SO sorry I DID NOT post the FACT that I** DID** do a search of the entire Community/Forums for something related to this issue.I think that you are misunderstanding DivaVocals' intent here. You're not being chided, just guided.

She probably doesn't know the specific answer (I don't either, it's fairly specific) but she believes that you're looking in the wrong place and has stepped in to try to help you to avoid wasting time going down a blind alley, when the answer most likely is to be found elsewhere.

Poof

Thank you! Kuroi, you are a gentleman!:yes:

kuroi:

I think that you are misunderstanding DivaVocals' intent here. You're not being chided, just guided.

She probably doesn't know the specific answer (I don't either, it's fairly specific) but she believes that you're looking in the wrong place and has stepped in to try to help you to avoid wasting time going down a blind alley, when the answer most likely is to be found elsewhere.

Jabba,

I'm POSITIVE about this. If you look at the URL of the link you are taken to, the mail.php is a standard ZenCart feature. The default orders.php takes you to the exact same URL. So if there is an issue from the mail.php page, that would indicate that the issue lies elsewhere.

and honestly instead of assuming that my response to you was based ONLY on the number of posts you have in this forum (which makes NO DIFF to me BTW), you could simply ASK me to verify/clarify my response. Instead you chose to write this response here and then back it up with a private message to me.. WHY?? You wanna talk about bad form?? This is bad form, and TOTALLY unecessary..

I suggested a search for an answer since OFTEN answers to issues can be found that way..

I suggested posting a new thread so you could get some actual assistance with your issue versus getting no closer to an answer by engaging in an "off-topic/flame" response in the Super Orders support thread..and since I know that "off-topic posts in support threads are generally frowned upon, I suggested creating new thread..

I'm not the only one here who would have suggested this, and these things were often suggested to me in my early days on this forum. So I pass on the suggestion to HELP others get along around here. Now, if you considered that "chiding", then really... you are reading far too much into my post, and blowing the INTENT of my post out of proportion.

I was TRYING to help... YOU over-reacted, plain and simple..:yes:

jabbawest:

Really, you're sure?
For ME this issue only applies to the Super Orders mod since it is the only mod I have that the FCKEditor has not integrated with.
I'm SO sorry I DID NOT post the FACT that I** DID** do a search of the entire Community/Forums for something related to this issue.
Maybe you could point me in the right direction instead of chiding me for not doing a thorough enough search??

DivaVocals
Posts: 1,116

jabbawest
Posts: 12

DivaVocals:

Thank you! Kuroi, you are a gentleman!:yes:

Jabba,

I'm POSITIVE about this. If you look at the URL of the link you are taken to, the mail.php is a standard ZenCart feature. The default orders.php takes you to the exact same URL. So if there is an issue from the mail.php page, that would indicate that the issue lies elsewhere.

and honestly instead of assuming that my response to you was based ONLY on the number of posts you have in this forum (which makes NO DIFF to me BTW), you could simply ASK me to verify/clarify my response. Instead you chose to write this response here and then back it up with a private message to me.. WHY?? You wanna talk about bad form?? This is bad form, and TOTALLY unecessary..

I suggested a search for an answer since OFTEN answers to issues can be found that way..

I suggested posting a new thread so you could get some actual assistance with your issue versus getting no closer to an answer by engaging in an "off-topic/flame" response in the Super Orders support thread..and since I know that "off-topic posts in support threads are generally frowned upon, I suggested creating new thread..

I'm not the only one here who would have suggested this, and these things were often suggested to me in my early days on this forum. So I pass on the suggestion to HELP others get along around here. Now, if you considered that "chiding", then really... you are reading far too much into my post, and blowing the INTENT of my post out of proportion.

I was TRYING to help... YOU over-reacted, plain and simple..:yes:

I shouldn't have to waste my time asking for clarification.
Early days huh?
When I saw someone asking for help in a support forum I would find a path for them, (and post it) or give them a direct and informative answer; not some vague, "you need to search harder" answer.

Sorry.

I hope we can end this soon. Feathers have been rustled - I hope intents have been clarified - can we move on?

carlvt88:

I hope we can end this soon. Feathers have been rustled - I hope intents have been clarified - can we move on?
I'm done and moving on.

jabbawest:

I shouldn't have to waste my time asking for clarification.
Early days huh?Seriously??? Jabba.. You are making an issue out of NOTHING here.. You need to ask for clarification when you CLEARLY have misunderstood my post.. (which you CLEARLY did) I tried to clear the air, and you seem to just want to be MAD.. If that's a waste of time, if you are still MAD even after that, then so be it.. :unsure:

jabbawest:

When I saw someone asking for help in a support forum I would find a path for them, (and post it) or give them a direct and informative answer; not some vague, "you need to search harder" answer.

Sorry.As Kuroi has pointed out THERE IS NO THREAD TO POINT YOU TO!!! I gave you a "direct and informative answer". You read MORE INTO IT and over reacted.. Now instead of wasting time HERE flaming me, post your issue/question in a separate thread so you can get an ACTUAL answer to your issue.. Your issue is not an issue with Super Orders.. (which I've said in all of my posts..)

     > **carlvt88:**

I hope we can end this soon. Feathers have been rustled - I hope intents have been clarified - can we move on?Oh I'm beyond done..:smile:

philip_clarke:

There are just so many things wrong with the module that it needs a total rewrite, I just don't have the time what with the other modules and work to do.
Philip.

So what module should i pick to do something about the current (horrific) interface of the orders?

All i need is do some reporting on payment methods, say an overview of all customers payed with paypal last month

we also really need multiple orders to be able to update the status at the same time.

there are other things we would like, but the above are becoming must-haves as orders per day are growing

thanks for any suggestions,
jeroen

Super Orders is a good module.. I'll admit it has a few quirky things that need to be fixed, but it's a good add-on which expands the default orders.php module.. I use it along with the Admin Notes add-on for my clients (I'll post a link for that once I get to work..), and that seems to be a good 1-2 punch for my clients.. As for reports, you might wanna head over to the Add-Ons section.. There's a few additional reports that you might find handle some of your reporting needs.. There's a sales and payment report if memory serves me that you might find useful..

nagelkruid:

So what module should i pick to do something about the current (horrific) interface of the orders?

All i need is do some reporting on payment methods, say an overview of all customers payed with paypal last month

we also really need multiple orders to be able to update the status at the same time.

there are other things we would like, but the above are becoming must-haves as orders per day are growing

thanks for any suggestions,
jeroen

DivaVocals:

Super Orders is a good module.. I'll admit it has a few quirky things that need to be fixed, but it's a good add-on which expands the default orders.php module.. I use it along with the Admin Notes add-on for my clients (I'll post a link for that once I get to work..), and that seems to be a good 1-2 punch for my clients.. As for reports, you might wanna head over to the Add-Ons section.. There's a few additional reports that you might find handle some of your reporting needs.. There's a sales and payment report if memory serves me that you might find useful..

Thank you for the response,
I am running superorders in my test setup and i was lucky, it installed like a charm :smile:

I am hesitating to put it full blown in my liveshop because of a few reasons
1st - i don't get the logic behind the payment types option that it adds. why would i add payment types and what would i need to use it for
My customer allready pay with iDeal, (dutch bank transaction), paypal, or moneytransfer.

It is also very much pressing the purchase order method, which i installed and then disabled as i don't have a need for it.
I don't understand why this payment method should be part of this module?

2nd - i like the ability to select multiple orders and update their status, one of the 2 things we REALLY need. Is that working in the latest .47 revision as i have seen some issues with it, but i can't figure out what's fixed in which version.

3rd - are there any obvious things i should fix within this distribution that i should fix, i did spend about 4 hours on this threat trying to pin on fixes i need to make, but best i came up with is twisting some image height setting and thats about it.
I know there is something with PayPal ipn, which i use, but it is unclear to me what exactly it is and if it is allready fixed.

Appreciate any input you may have as i am very eager to use this module for the multi-update feature.

Thanks,
Jeroen

Often time add-ons are custom apps the author built for his client which they have packaged up and shared with the community.. Since it's custom software based on a specific client's specs, occasionally there are features that are specific to that particular clients needs. Such is the case with Super Orders. That said it is still a VERY useful app which is why many of us love and use it..

As for fixes, there are lots of posts in this thread which I'm afraid I don't have memorized.. Somewhere in this thread I posted some referential links to some of these posts.. You might wanna do a search through this thread for some of my posts to find those threads.. Also do a search in this thread for phillipclarke, carlvt88 and tophand's posts.. They always post very useful information here..

I just dug in and simply spent a day going through this thread and making the suggested fixes along the way. Also there are several suggested fixes in the readme file that I also took some time to go through and add to my Super Orders files.. HTH

nagelkruid:

Thank you for the response,
I am running superorders in my test setup and i was lucky, it installed like a charm :smile:

I am hesitating to put it full blown in my liveshop because of a few reasons
1st - i don't get the logic behind the payment types option that it adds. why would i add payment types and what would i need to use it for
My customer allready pay with iDeal, (dutch bank transaction), paypal, or moneytransfer.

It is also very much pressing the purchase order method, which i installed and then disabled as i don't have a need for it.
I don't understand why this payment method should be part of this module?

2nd - i like the ability to select multiple orders and update their status, one of the 2 things we REALLY need. Is that working in the latest .47 revision as i have seen some issues with it, but i can't figure out what's fixed in which version.

3rd - are there any obvious things i should fix within this distribution that i should fix, i did spend about 4 hours on this threat trying to pin on fixes i need to make, but best i came up with is twisting some image height setting and thats about it.
I know there is something with PayPal ipn, which i use, but it is unclear to me what exactly it is and if it is allready fixed.

Appreciate any input you may have as i am very eager to use this module for the multi-update feature.

Thanks,
Jeroen

DivaVocals:

That said it is still a VERY useful app which is why many of us love and use it..
Thanks, i can see the potential, yes.
Are you using superorders to set multiple orders in different states at the same time?
Is it working and are customers notified?

Thank you,
Jeroen

nagelkruid:

Thanks, i can see the potential, yes.
Are you using superorders to set multiple orders in different states at the same time?
Is it working and are customers notified?

Thank you,
JeroenFrankly none of my clients are using the batch order update feature.. they're all small boutique like shops.. so the volume is never that high on any given day for them to need this feature.. I've done testing on multiple orders, but all to the same client.. I can only assume it works since the one test client received the notifications..

That is one of my primary uses - setting dozens of orders to 'delivered' in one shot. I've also tweaked it so that if we change the status to 'willcall', an email is generated using a template in catalog/email with instructions on picking up tickets at the willcall desk.

We also use the batch invoice functionality. It's a little odd when you have many (>5) invoices at once since the browser is jammed with many frames, but it works well. Again, I tweaked it to align the mailing addresses to the window envelopes we use, and to add other event information at the end of the invoice.