Zen Lightbox addon [Support Thread]

bowerstech:

Hello,

My wife's site (http://dollargraphicsdepot.com) was upgraded over the weekend to 1.50 and the lightbox mod installed. It works great and is really slick on laptops, and desktops.

Unfortunately, it seems to have issues on iPhones and iPads. If I zoom in to see detail on the picture, the image is snapped to the right and I miss most of the image. It's almost as if it has a fixed border on the left side.

Any thoughts on how to fix?

Thanks,
Bryan

unfortunately thats seems to be default behavior of the original slimbox for jquery Not sure what it would take to get that fixed.

niestudio:

Not really sure whats going on here, maybe someone else in the thread will have some info.

I do appreciate your time and effort anyways.

niestudio:

unfortunately thats seems to be default behavior of the original slimbox for jquery Not sure what it would take to get that fixed.

Ok, thanks anyway. Anyone else I might be able to ask?

bowerstech:

Ok, thanks anyway. Anyone else I might be able to ask?

That link has a get help section with a google group discussion on it.
Maybe someone there will have some insight.

niestudio:

The default behavior for the lightbox software is for the prev/next buttons to show up when you mouse over.
there is a setting in ZenLightbox where you can have the buttons show up all the time, did you try that?

In my case the default behavior for the lightbox is set to show all the time.
The "Next" and "Prev" still do not show up until you mouse over them.
Is there anything else we can look for?

Since, in our situation, we need these to be on all the time, can the code be set to leave them on no matter what? (Just an idea.)

Note that I have tried every combination that I can think of with the "Close on Image Click" and "Close on Overlay Click" with no luck. The Next/Prev buttons still only appear when moused over.

Can you post a link to the site?

Ive got a similar problem and when I view the site in firefox I cant see the Close option to close the image, yet when i view it in safari I can see the close button ok, how can I make it appear in firefox, thank you

Daisy:

Ive got a similar problem and when I view the site in firefox I cant see the Close option to close the image, yet when i view it in safari I can see the close button ok, how can I make it appear in firefox, thank you
Please post a link to the site.
It's nearly impossible to troubleshoot without it.

algerdes:

In my case the default behavior for the lightbox is set to show all the time.
The "Next" and "Prev" still do not show up until you mouse over them.
Is there anything else we can look for?

Since, in our situation, we need these to be on all the time, can the code be set to leave them on no matter what? (Just an idea.)

you should post a link to your site too as well as make sure all files were uploaded to your server.

what version of cart are you using and what version of lightbox too

niestudio:

Can you post a link to the site?

Sorry about the delay.

http://www.mythreejewelz.com

To the best of my knowledge all files have been uploaded.
The add-on works great except for the prev/next not sticking.
The zip package is marked zen_lightbox_1-6-3_1-5a.
I'm able to replicate this behavior on the site itself (mythreejewelz.com) and on my local/test system.
Note that they were independent installations, not cloned one to the other.

Thanks for any advice you can send my way.

algerdes:

To the best of my knowledge all files have been uploaded.
The add-on works great except for the prev/next not sticking.
The zip package is marked zen_lightbox_1-6-3_1-5a.
I'm able to replicate this behavior on the site itself (mythreejewelz.com) and on my local/test system.
Note that they were independent installations, not cloned one to the other.

Thanks for any advice you can send my way.

ok, went to your store and is this a purchased template? First time seeing the additional images at the top of the page vs the bottom of description page.

I tried the one on http://www.mythreejewelz.com/index.php?main_page=product_info&cPath=1&products_id=4

and the first image gives no lightbox, the other two do but they do not go from one to the other like they should, could you post your settings in admin?

OK, I finally figured it out.
the latest update to the ZLB plugin had a folder of images removed.
To "fix" it now:
Go to your download of ZLB and find the [includes/templates/YOUR_TEMPLATE_FOLDER/images/zen_lightbox]
upload that 'zen_lightbox' folder to your ftp server into '/images'

I'll try to get a new version uploaded shortly

daniel

niestudio:

OK, I finally figured it out.
the latest update to the ZLB plugin had a folder of images removed.
To "fix" it now:
Go to your download of ZLB and find the [includes/templates/YOUR_TEMPLATE_FOLDER/images/zen_lightbox]
upload that 'zen_lightbox' folder to your ftp server into '/images'

I'll try to get a new version uploaded shortly

danielMY BAD!! Did I break it when I updated it??? Soooooooooooooooooooooooooooooo sorry!!:blush:

I have the images folder in my zip

Sorry - double post.

DivaVocals:

MY BAD!! Did I break it when I updated it??? Soooooooooooooooooooooooooooooo sorry!!:blush:
yes, but no biggee!
It's prompted me to come up with a better solution :smile:

sunrisecc:

I have the images folder in my zip
Sorry, I was a bit tired when I wrote the fix and didn't explain it fully.

if you are using ZLB_1.6.3_1.5a
your download will have this:

(A) - [1_Installer_files/includes/templates/YOUR_TEMPLATE_FOLDER/images/zen_lightbox]

what you are missing is

(B) - [1_Installer_files/includes/images/zen_lightbox]

these two zen_lightbox folders would be identical, but they have different uses, so to fix your issue for now
take the zen_lightbox folder found in (A) and upload it to your ftp server in
[(store_root)/images]

once complete you should see you server like this
[(store_root)/images/zen_lightbox]

daniel

To verify, it appears that I am missing in (B) images/zen_lightbox - I do not have any images folder directly under includes
There is an images folder (with zen_lightbox) in the main folder of the unzip.