FAQ Manager

I just installed this MOD and I love it!!! The only trouble I had was the issue with "Ask a question" image/button. I made the change and voila!

I have 3 questions, though:

1. What is the URL field supposed to be used for?
2. What is the image upload for?
3. Is the email reply to the customer automatic, or do we send it manually after composing an answer?

Thanks in advance.

David

http://www.theladybugboutique.com

Sorry, but I'm not the author of this module. I only corrected some errors. I think, this module should be rewrited.

I think, maybe in the future I will rewrite this module in whole.

Happy new Year 2010 :D

Spelling Error:

In my case it was missing "a_"

It was "button_ask_question.gif" instead of "button_ask_a_question.gif"

Hi, I just installed this module. After fixing spelling error it seem to work OK. However I still have LARGE IMAGE problem. I Can download image via ADMIN, but it shows only ikon on the web site - it does not find LARGE IMAGE and shows "no picture available". Does anyone know how to fix it?

Thanks,
Kate

Forgive me if this has been asked before, but can anybody tell me how to add a custom stylesheet to all FAQ pages?

swamyg1:

Forgive me if this has been asked before, but can anybody tell me how to add a custom stylesheet to all FAQ pages?

Same as any other use of stylesheet, create a new document, add styles to it, save in includes\templates\YOUR_TEMPLATE\css\stylesheet_faq.css

You also need to edit the template files to include your stylesheet names ... class="plainBoxHeading" and so on. any file tpl_faq_ would need looking at.

davewest:

Same as any other use of stylesheet, create a new document, add styles to it, save in includes\templates\YOUR_TEMPLATE\css\stylesheet_faq.css

You also need to edit the template files to include your stylesheet names ... class="plainBoxHeading" and so on. any file tpl_faq_ would need looking at.

Thanks, that's simple enough.

However, I now have a problem where I get the error message "Sorry, the question was not found." when clicking on a FAQ to look at the answer. I didn't seem to have this problem before, and I'm 100% positive it's not related to the stylesheet addition since I reverted back to the original files. I would like to hack this module to work as much as possbile.

Any idea about this error?

swamyg1:

Thanks, that's simple enough.

However, I now have a problem where I get the error message "Sorry, the question was not found." when clicking on a FAQ to look at the answer. I didn't seem to have this problem before, and I'm 100% positive it's not related to the stylesheet addition since I reverted back to the original files. I would like to hack this module to work as much as possbile.

Any idea about this error?

I've edited so much of this mod to reduce it to what I was looking for and make it work, I'd have a hard time pointing you to any point in the code. I know I had to change lots of the SQL quires to work right, I'd start there and check to see if the tables are complete. check the files
includes\classes\faq_category_tree.php
includes\classes\faqs.php

davewest:

I've edited so much of this mod to reduce it to what I was looking for and make it work, I'd have a hard time pointing you to any point in the code. I know I had to change lots of the SQL quires to work right, I'd start there and check to see if the tables are complete. check the files
includes\classes\faq_category_tree.php
includes\classes\faqs.php

Is there any chance you would be able to share those files and export your tables? I would soooo love to try them in my shop. I think there's a good chance of success since these files are all independent. I'm sure there are a number of people who would love to see what you've accomplished.

Any chance you could package that stuff up? I really love where this mod is going but really need a better place to start from.

swamyg1:

Any chance you could package that stuff up? I really love where this mod is going but really need a better place to start from.

OK... I don't have time right now to clean it up or remove my formatting so you'll need to really look things over before going live with it. How it's setup on my site is what it is, I used a EZ page link to take visitors to the FAQ page, Internal Link URL: index.php?main_page=faqs_all

Anyway... I've setup a link for downloading my files on my blog for now in my ZC Mod section. Also has some explanation of what the files are.

davewest:

OK... I don't have time right now to clean it up or remove my formatting so you'll need to really look things over before going live with it. How it's setup on my site is what it is, I used a EZ page link to take visitors to the FAQ page, Internal Link URL: index.php?main_page=faqs_all

Anyway... I've setup a link for downloading my files on my blog for now in my ZC Mod section. Also has some explanation of what the files are.

Thank you for taking the time to upload your files. I really appreciate it, as do others I'm sure.

I did try to install what you have but I keep getting the error message "Sorry, the question was not found." This was happening to me in the previous module and I've not been able to get around it.

I'm not sure if your files made a difference, as I'm stuck in the same boat as before. Any idea what this error is?

swamyg1:

Thank you for taking the time to upload your files. I really appreciate it, as do others I'm sure.

I did try to install what you have but I keep getting the error message "Sorry, the question was not found." This was happening to me in the previous module and I've not been able to get around it.

I'm not sure if your files made a difference, as I'm stuck in the same boat as before. Any idea what this error is?

Sorry my files wasn't much help... I guess the next thing to look at would be your tables.

Again.. I didn't install all the tables or configurations so I can't list what you may be missing.

FAQ Manger is basically a product type with an added feature of behaving as it's own system with features, new and tell a friend things. Which I deleted, didn't need or want. Let me look at it's logic and see where the call is and see what I can come up with. Maybe I can gave you a better idea where to look.

I did try to install what you have but I keep getting the error message "Sorry, the question was not found." This was happening to me in the previous module and I've not been able to get around it.OK... had a bit to look over what I did and the old code. The FAQ uses a file to change 'order by' in the sql statement depending on selections in your configuration.

includes\templates\YOUR_TEMPLATE\templates\tpl_faq_default.php

needs a 'order by fc.sort_order, fcd.faq_categories_name' to get the categories names and such, but there is none matching this in

includes\modules\faq_listing_display_order.php

You can rewrite the sql statements so they work, or try to fix it in faq_listing_display_order.php, I was rewriting much of the code so changing the sql statements worked for me.

Try changing this line in includes\modules\faq_listing_display_order.php

$order_by = " order by fc.sort_order, f.faqs_sort_order";
```to this and see if it works..

$order_by = " order by fc.sort_order, fcd.faq_categories_name";

Not sure if this will work for you.... couldn't get a good test going.. I don't use faq_listing_display_order.php even through I left it in place, just hard coded the 'order by' .

Dear All,

I have been seaching on this thread, but don't seem to find this problem being mentioned previously. I have uploaded image for each of the question, but when you click enlarge image, it shows a complete different image. Looks like it has taking from my image folder. Could anyone out there help me out.

Many many thanks in advance for any suggestion and help.

Genesis

iZilla_Pod:

It doesn't work anymore right now. I did not design the actual contribution, I just changed a few lines of code to make it compatible with version 1.3.5. But it obviously does not work with 1.3.6. I would recommend uninstalling it until a fix is found. Sorry about all the confusion.

:censored: I was really pleased to find this module and have it installed it. It was exactly what I wanted. Then I find out it doesn't work. Oh bugger.
I have the latest Zen Cart installed.

I have read through all the posts in this thread and can not find an answer to why I have the question showing and no answer and why "page not found" and site map shows up instead.

Please help.
Kind Regards

I've just installed the FAQ module - it's fantastic - exactly what I need. But I can't find the button_ask_a_question.gif. I've searched the download files and server files and can't see it.
Thanks
A

Hi Guys

Read this entire thread and fixed a few of the obvious issues. FAQ manager is mostly working now.

I still have double breadcrumbs but have seen fix for that and it is more annoying than broken.

My problem is something I have seen reported but not fixed yet and I am sure I have missed something.

When I submit a question (and that all seems to work) I get an email as the submitter of the question saying the usual we got it wait 48 hours message. As the administrator I get the same messsage?

As the submitter I get the message with this subject
"Your Faq Submission At Pets World Online"
As the admin I get the exact same message with this subject
"Question Submission Your Faq Submission At Pets World Online"
In all other respects the message is identical.

Now here is the problem

When I go to the admin -> extras -> FAQ Manager under all the icons is the following
Active FAQ Count 0
Pending FAQ Count 2
Disabled FAQ Count 0
FAQ Reviews Count 0

I have 8 icons
FAQ's category box config
All FAQs page config
FAQ reviews
FAQs page config
New FAQs page config
FAQs & FAQ categories
FAQ listing config
FAQs Misc settings
---- AM I Missing any?

So I have two Pending FAQ's. HOW DO I PROCESS THEM?

Maybe a stupid question, I have read all documentation I can find but I cannot work this out.

If there is better docs that tell me what is supposed to happen please point me at it.
I am sure I am getting the wrong email as the admin but can't prove it.

What I want to know is how to add questions & answers?

I am using the latest versions of Zen Cart and FAQ Manager

Thanks in advance

freddy:

What I want to know is how to add questions & answers?

I am using the latest versions of Zen Cart and FAQ Manager

You got more Icons then I do.....but I deleted some too. The icon for 'FAQs and FAQ Categories' is the one your looking for. Create categories, same as products, products would be your questions and answers. To approve or edit submitted questions, look here again. the newly added questions will have a red dot for status if you have the settings set that admin needs to approve before going live.

Faq manager was designed for a lesser version then the current, thus the problems with installing it.

I knew it was simple but do you think I could find it.

Thanks