FAQ Manager

I too have the issue where when you select a category using the sidebox, it shows everything, not just the category I selected. How is this fixed? I saw mrowkaz's files, and his code post, I've downloaded his file pack, but I've given up looking for the file that he referenced when he posted the code, because I can't seem to find it. Nothing seems to fix it.

In the Admin settings, when you go to "All FAQs Page" and try to change the sort order, it doesn't give me the option for Category.

This is frustrating!

Here's the site I'm working on:

http://69.175.92.158/

There's no nameservers pointing to the site yet because I want to get it fully functional before I transfer over.

Help! :(

hcgalvin:

I too have the issue where when you select a category using the sidebox, it shows everything, not just the category I selected. How is this fixed? I saw mrowkaz's files, and his code post, I've downloaded his file pack, but I've given up looking for the file that he referenced when he posted the code, because I can't seem to find it. Nothing seems to fix it.

In the Admin settings, when you go to "All FAQs Page" and try to change the sort order, it doesn't give me the option for Category.

This is frustrating!

Here's the site I'm working on:

http://69.175.92.158/

There's no nameservers pointing to the site yet because I want to get it fully functional before I transfer over.

Help! :(

OK, I fixed my own "Doesn't show the option for Category in the Admin Settings" by utilizing the SQL configuration from page 25, but I still don't have an answer as to why when I click on any category I can't just get the results from THAT category, and not everything else. Any ideas?

hcgalvin:

OK, I fixed my own "Doesn't show the option for Category in the Admin Settings" by utilizing the SQL configuration from page 25, but I still don't have an answer as to why when I click on any category I can't just get the results from THAT category, and not everything else. Any ideas?

Nevermind!

It was on that page as well, Neil's includes.zip fixed it for me. Yay!

Guess I need more reading comprehension.

Finally found this thread... I would be easier for the non English beginners to have a link to this thread on the module download page (as per must of the other contributions)

I got the main page showing under each category. sorted it commenting out the file init_faq.php

I can't really fix anything as can barely read php, so I guess if none of the past threads solutions help I will need to pass on this mod. Is a shame because it would fit nicely on my zencart!

At least I've learned to test every single mod on a dummy zencart before using it on my live business!

Taky:

At least I've learned to test every single mod on a dummy zencart before using it on my live business!

Absolutely! It is imperative to have a non-public test or dev subdomain, or a local LAMP server to try things out on.

Hi,

I need to uninstall this module. Can someone please help write the uninstall sql? Thanks.

ccn1:

I am trying to install the FAQ Manager 1.(2) into our new test system running 1.3.5 of zencart.

The files upload fine, but when I try to install the SQL I get the following error:

1062 Duplicate entry 'SHOW_FAQ_COUNTS' for key 2
in:
[INSERT INTO zen_configuration VALUES ('', 'Show FAQ Category Counts', 'SHOW_FAQ_COUNTS', 'true', 'Count recursively how many FAQs are in each FAQ category', @t4, 9, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''), ');]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

I deleted the tables in relation to faq_xxxxx but still get the same error as above.... ?

If anyone has any suggestions that would be great.

Many Thanks.
Chris
for uninstall all keys execute this sql query from admin-> sql statement

DELETE FROM `zen_configuration` WHERE `configuration_key` LIKE '%_FAQ_%'

best regards

does anyone know how to uninstall this module?

I take it there is no fix yet for the main page showing in all categories that have sub categories. I think if this got fixed it would be a usable module. If I knew how I would fix it but sad to say I am not that good yet. Please someone help with this.

Look.... after using this module and modifying it I can say this: I am not a fan of it's original architecture, another one should basically be written from the ground up to be much simpler and more functional.

The way I see it, there is no need to have full on categories and levels for something as simple as a FAQ. Most sites these days are just putting all the questions / answers on one page and simply supplying a bookmarked navigation at the top.

It is truly a matter of preference whether you want to go the simple way or the more technical way. I have gotten this working for me and I even added url rewrites (custom) to make it more usable, but you will need a little bit determination and know how to get it there.

Is it possible to attach a faq to a product.

So when you go to a product, the faq of that product will show

mrowkaz:

for uninstall all keys execute this sql query from admin-> sql statement

DELETE FROM zen_configuration WHERE configuration_key LIKE '%FAQ%'

> 
> best regards

I'm getting a "failed" message with this SQL statement... any other ideas?

I've tried installing this FAQ module 3 times now. First time it really messed up my site. Fixed it. Second time I was smart and backed up. Messed it up and recovered. After a few weeks I figured I'd try again. No luck!

I get a problem when I try uploading the sql, I get invalid entry into a date field: now().

Any ideas how to fix it? Wondering if I should avoid this contribution all together.. just been a big headache. Wish it worked!!

Can someone help me to figure out this mod....after reading through several posts there obviously have been some errors in the programming. For the most part I think it's a good thing. Here's the problem I'm having:

I want to set up FAQ's according to category:
Ordering
Returns
Wholesale...

So far I've tried to set up and Ordering category. When I input a question to go into that cateogry, when I view it on my main page each question has a bold headline of ORDERING on it...the question is secondary.

Also, I have 4 languages installed on my site. Even if I don't fill in for the other languages they show up in the FAQ section.

https://www.funhn.com/shop

take a look if it helps. Thank you!

I am having an issue that I haven't seen posted yet. Whenever someone submits a question, the page just refreshes. There's no confirmation message, no email is sent and the question is not posted in the admin section.

I'm running 1.3.8a and have used the latest download update available in this message forum.

davewest:

OK... had a bit to look over what I did and the old code. The FAQ uses a file to change 'order by' in the sql statement depending on selections in your configuration.

includes\templates\YOUR_TEMPLATE\templates\tpl_faq_default.php

needs a 'order by fc.sort_order, fcd.faq_categories_name' to get the categories names and such, but there is none matching this in

includes\modules\faq_listing_display_order.php

You can rewrite the sql statements so they work, or try to fix it in faq_listing_display_order.php, I was rewriting much of the code so changing the sql statements worked for me.

Try changing this line in includes\modules\faq_listing_display_order.php

$order_by = " order by fc.sort_order, f.faqs_sort_order";

> ```
$order_by = " order by fc.sort_order, fcd.faq_categories_name";
```Doing sorts on two tables in one sql statement is strange.... more then likely where the error was.
> 
> Not sure if this will work for you.... couldn't get a good test going.. I don't use faq_listing_display_order.php even through I left it in place, just hard coded the 'order by' .


I would like to sort display all of the faq's with a primary sort by category.  I think that is what is discussed above.  I am just not sure where to the the change  $order_by = " order by fc.sort_order, f.faqs_sort_order

I would like to hard code it and then take away the drop down box giving the different sort options.  Can you clarify where I need to make the change to the code.  TIA  Tom    :cool:

lilpenny1316:

I am having an issue that I haven't seen posted yet. Whenever someone submits a question, the page just refreshes. There's no confirmation message, no email is sent and the question is not posted in the admin section.

I'm running 1.3.8a and have used the latest download update available in this message forum.

I'm having this save issue with 1.3.8a and 1.3.9h did you find a solution?

Hi, I have installed this mod and have a problem that many on the Zen forum have. The top of my main page shows up in the category pages. When I comment out the statement in the "init_includes" file it goes away, but I can't display the sidebox. Can ANYONE please assist me? I have the admin working.

I tried searching this forum and topic for an answer but i cant find it. My problem seems simple allthough i dont know where it lies...

When a customer ask a question throug the FAQ manager, after submit they will see the following error:

Email Error: Kon mail functie niet initialiseren.
(english: Email Error: Could not initialise mail function)

This is partly dutch, so i'm guessing it's a message from my browser / pc. Since there is no dutch in the faq_manager module. My webshop is fully dutch though (except for faq_man, need to translate it if i get it working right).

The customer still will receive an email from the website that his faq has been registered, but i do not receive my admin notification on the admin email

Does anyone recognize this problem? And more important, know the solution? Your help is very much appreciated!

is there anyone that maintains this module?