Simple Google Analytics - Support

Well it is working now because I have tracking info in the reports, but oddly enough my dashboard still says tracking not installed. I guess the check status doesn't work like I presumed it would. I guess it will update eventually.

Thanks for a wonderful contribution!

This has to be a setup problem. The only way I would be able to diagnose it is to take a look. But it has to be a setup issue somewhere.Eric here is my tpl_main_page if you don't mind take a look at it and see if there is anything wrong with it. Under Google Analytics Configuration this is how it is set up without given you my Analytics Account number.

Analytics Account UA-xxxxxxxx
Target Address customers Affiliation
Use sku/code products_model
Use Older "urchin.js" Tracking Code No
Activate Conversion Tracking No
Google AdWords Conversion Tracking Number XXXXXXXXXX
Google AdWords Language en_US

On google everything is set up right. I just don't get it. I have check and double check the file that uploaded to see if they went into the right place also.
Thanks for your help.

I think I might have found a potential problem with Google Analytics. I want to keep track of how many people put things into their cart to how many people end up ordering. The problem being that when I look at my content and look for "shopping" my shopping cart url only comes up about 4 times a month. This number is an absolute bogus number. Can anyone else confirm this issue?

Thank you,

Shrimp-Gumbo-mmmhhh

shrimp-gumbo-mmmhhh:

I think I might have found a potential problem with Google Analytics. I want to keep track of how many people put things into their cart to how many people end up ordering. The problem being that when I look at my content and look for "shopping" my shopping cart url only comes up about 4 times a month. This number is an absolute bogus number. Can anyone else confirm this issue?

Thank you,

Shrimp-Gumbo-mmmhhh

I found another Google Analytics script on the shopping cart page.... maybe from before installing econcepts module. Will check and see if this is the issue. The account number is different.

Shrimp

shrimp-gumbo-mmmhhh:

I found another Google Analytics script on the shopping cart page.... maybe from before installing econcepts module. Will check and see if this is the issue. The account number is different.

Shrimp

Make sure the analytics account id's are the same in your Google Checkout Payment and in the Google Analytics Configuration (econcepts module).

Shrimp-Gumbo-mmmhhh

littleturtlemama:

I recently switched my website to zencart, and installed this mod. Googleanalytics says that it's receiving data, but since I switched from the old cart to zen it's showing zero visits to my site - no data at all. What have I done wrong? The website is http://www.littleturtleknits.com/
I'm running 1.3.7.

It takes a few days sometimes to actually start seeing data. have you resolved this or are you still getting no data returned?

countrycharm:

Eric here is my tpl_main_page if you don't mind take a look at it and see if there is anything wrong with it. Under Google Analytics Configuration this is how it is set up without given you my Analytics Account number.

Analytics Account UA-xxxxxxxx
Target Address customers Affiliation
Use sku/code products_model
Use Older "urchin.js" Tracking Code No
Activate Conversion Tracking No
Google AdWords Conversion Tracking Number XXXXXXXXXX
Google AdWords Language en_US

On google everything is set up right. I just don't get it. I have check and double check the file that uploaded to see if they went into the right place also.
Thanks for your help.

Looks like it is "installed" correctly from the website end.

Try this:

1. make sure you provide Google with the correct URL to verify the code at on the page (watch the trailing slash).

2. make sure you are using the correct tracking number google has provided. In the past I've seen users leave off the trailing "-1" (only appears in SOME instance where google provides you with a tracking id containing that info).

3. Try to re-validate the tracking code using your Google Analytics account.

This is more than likely an error in providing Google with the proper url (watch the trailing slash in your url) and / or an error in use of the incorrect tracking number.

shrimp-gumbo-mmmhhh:

Make sure the analytics account id's are the same in your Google Checkout Payment and in the Google Analytics Configuration (econcepts module).

Shrimp-Gumbo-mmmhhh

Are you sure you are not trying to use two different modules? Or had one hand installed (manually) before installing this one?

The current setup of this module should only list 1 tracking number (the one you enter from the admin) and one conversion tracking number (ONLY if turned on and this one will ONLY appear on the checkout success page).

If you are showing two different numbers in your tracking then I would potentially suspect a conflict with another version?

There is an easier way to get what you want as well. What you want to do is setup goals and funnels (done from within your Google Analytics Account itself.) That's what they are intended for.

Set the funnel for the checkout process (to see how effective it really is and to see where customers might be bailing out) and then set a separate goal (no funnel needed) that uses the following url to track when an item is added to the cart:

http://www.yourdomain.com/index.php?main_page=shopping_cart&number_of_uploads=0

That will trigger an action when a user adds an item to their cart (even if they do not register with your site or ever checkout.)

This is VERY handy for determining how effective your product pages are are getting users to add items to their cart (if they don't add items to their cart they can't checkout.) Likewise, if they add items to their cart and do not "create an account" you'll begin to be able to match those numbers up with the funnel you setup for the separate goal (website sale) to determine if the layout of your login page is a problem.

Does that help?

countrycharm:

Eric here is my tpl_main_page if you don't mind take a look at it and see if there is anything wrong with it. Under Google Analytics Configuration this is how it is set up without given you my Analytics Account number.

Analytics Account UA-xxxxxxxx
Target Address customers Affiliation
Use sku/code products_model
Use Older "urchin.js" Tracking Code No
Activate Conversion Tracking No
Google AdWords Conversion Tracking Number XXXXXXXXXX
Google AdWords Language en_US

On google everything is set up right. I just don't get it. I have check and double check the file that uploaded to see if they went into the right place also.
Thanks for your help.

this is what i am seeing from your site darleens art gallery home page.
_uacct = "UA-#######";
urchinTracker();
</script></body></html>

i would like to jump in a take a guess, as i was battling configuration problems too. things to check for activation.

1. the google analytics site will show you code to paste into you page. LOOK close at the account # "UA-#######-1" you will see "-1" added. double check your admin side of zen and enter the account # with the -1 at the end of your account number. (suspect its the number of sites monitoring)

2. on your editing of tpl_main_page.php try adding a return after the pasting to give a blank line before the </body> tag.

tpl_main_page.php

LOOKS LIKE THIS:

Results LIKE THIS:
_uacct = "UA-#######-1";
urchinTracker();
</script>

with out the extra line in the tpl_main_page.php after the pasted in insert i was getting a run together output on the pages ie;
_uacct = "UA-#######-1";
urchinTracker();
</script></body></html>

3. Default Page index.php/
4. End you site url .com/

the last two items i changed before i started seeing "Waiting for data.." were the index.php/ and the space in the code of tpl_main_page.php

hope this helps.

3. Default Page index.php/
   Thank you for your help. I understand what you are saying but for Number 3 I not so sure. Could you be so kind to go into more detail please. Thank you

Hi,

Having a problem. I did the install, a fresh install of ver 1.2.2, copied and pasted the sql patch.
The mod shows up in the admin, but in google, it comes up as tracking not installed.
I have put the correct account number in the admin, I've tried it with and without the "-1" at the end of the analytics account, no luck.
When I look at the source code on various pages of my site, I do not see any of the tracking code.
I have the correct code at the end the tpl_main_page.php file.
I Tried reinstalling the files and the sql patch, no luck.

Any ideas?

Help
:cry:

Ok, I was able to get the tracking code into the pages. There was a conflict with the RSS that I fixed by reinstalling the RSS.
Still having a problem with GA, still showing as not installed. I will check the thread for any answers/similar problems.
Any advice would be greatly appreciated, and I'll post the fix once I have one.
:frusty:

Solved it
Put http:// in front of www
closed it with a /
:clap:

econcepts:

Are you sure you are not trying to use two different modules? Or had one hand installed (manually) before installing this one?

The current setup of this module should only list 1 tracking number (the one you enter from the admin) and one conversion tracking number (ONLY if turned on and this one will ONLY appear on the checkout success page).

If you are showing two different numbers in your tracking then I would potentially suspect a conflict with another version?

There is an easier way to get what you want as well. What you want to do is setup goals and funnels (done from within your Google Analytics Account itself.) That's what they are intended for.

Set the funnel for the checkout process (to see how effective it really is and to see where customers might be bailing out) and then set a separate goal (no funnel needed) that uses the following url to track when an item is added to the cart:

http://www.yourdomain.com/index.php?main_page=shopping_cart&number_of_uploads=0

That will trigger an action when a user adds an item to their cart (even if they do not register with your site or ever checkout.)

This is VERY handy for determining how effective your product pages are are getting users to add items to their cart (if they don't add items to their cart they can't checkout.) Likewise, if they add items to their cart and do not "create an account" you'll begin to be able to match those numbers up with the funnel you setup for the separate goal (website sale) to determine if the layout of your login page is a problem.

Does that help?

Thanks Eric,

I use Google Checkout and that mod has a place to put a code to track on the shopping cart page only I believe. So anyone using your mod and the Google Checkout mod needs to be careful if their id ever changes.

Quick Question for you Eric,

Do you recommend filtering out IP's (office IP's) for tracking or not? My conversion numbers are lower because I have mine filtered out... customers call me and I enter the order for them and those orders don't show up.

Shrimp-Gumbo

This might have already been answered somewhere but I did not find the answer. What is "Google Conversion Tracking ID"? Is it the same as the Google Analytics account number?

iang000:

This might have already been answered somewhere but I did not find the answer. What is "Google Conversion Tracking ID"? Is it the same as the Google Analytics account number?

It's okay - I found the way to get the number. It's in the Adwords site when you click on Conversion Tracking then Create a new action. For those who wanted to know.

Hi fashions,

I appear to be having the very same problem, and I am with countrycharm who asked for clarification of point 3, although further info on point 4 would be handy too.

3. Default Page index.php/
4. End you site url .com/Its a great module otherwise!

Regards,

Dave

elgrcg:

Solved it
Put http:// in front of www
closed it with a /
:clap:

Glad to see you fixed it.

As a note to everyone else, when I talk about "watching the trailing slash" when telling Google where your code is, this is the "test" I am speaking of.

shrimp-gumbo-mmmhhh:

Quick Question for you Eric,

Do you recommend filtering out IP's (office IP's) for tracking or not? My conversion numbers are lower because I have mine filtered out... customers call me and I enter the order for them and those orders don't show up.

Shrimp-Gumbo

Good point here. I like to exclude my IPs only because I am always on client sites whom I work with testing conversion principles to help increase sales. So with that respect, I don't want my presence to skew the data reported.

However, I would have to say that the answer in your case comes down to "how" do you want to track your results and "what" do you consider a conversion?

Would you consider a conversion being you entering the data for them or would you consider it only being a conversion when they complete the transaction on their own? There is no right or wrong answer here, but it does cover an important analysis point (depending on which route you choose).

If you track yourself as a conversion (entering orders for them) then it makes it more difficult to determine if a change you made to your website actually increased conversion or not.

Why? Because let's say you alter the "checkout confirmation" page to keep users from bailing at that point (at this point they SHOULD be out the door with the product as it is the last step in the process and all "personal data" has been entered thus eliminating that barrier to purchase) and in altering that you end up getting 10 calls from users wanting you to complete their order. All10 made it to the "last step" yet you completed their order for them.

If you reported the conversion of that sales funnel as "100%" then I would say that is inaccurate. Why? Because in this example the ABANDONMENT rate at that point is actually "100%" (0% conversion rate). The only reason they completed the sale is because you did it for them.

You can see how trusting yourself as a conversion can really turn on you in the end (what happens if you are not around to place the sale for them?)

I prefer to count a conversion as the CUSTOMER completing the action (whatever that action may be) as it provides more reliable data figures for analyzing what the true effect on conversion is.

Hope that helps.

dml311071:

Hi fashions,

I appear to be having the very same problem, and I am with countrycharm who asked for clarification of point 3, although further info on point 4 would be handy too.
Its a great module otherwise!

Regards,

Dave

See this post for answers:
http://www.zen-cart.com/forum/showpost.php?p=590275&postcount=800

Glad you like the mod. :)