Simple Google Analytics - Support

Thanks a lot! That was extremely clear.

I believe I got it working now a purchase/sale conversion was created automatically for some reason.

Thanks!

Hi, ZC user.
I have Google Analytics for monitoring my site https://www.kavanali.com
End I put some banners in shop.

Problem is when I see in Analytics: page Views is 350
In shop in banner_manager for the same date page Views is 1200

How is it possible such a difference in the statistics of page views?
:blush:

First, Eric, thank you for this module.

I had the same problem as Rufusclc addressed in Posts #1123 and #1124 of this thread.

Following your advice, I went back and looked at the files in the includes and admin folders of the module. I found that the includes file still had a folder named your_template, which was odd, since I had believed I renamed everything. I renamed it again, and uploaded, but on upload I could not see the correctly named your_template. I went back to the windows explorer in my computer and re-checked, and it had not been renamed. My second try at renaming it stuck, and it uploaded successfully.

Although I will not know for 24 hours if it actually becomes trackable by Google Analytics, I can now pass the W3C validation, whereas prior to this my </body> and </html> tags were not showing in the "view source." This inability to pass validation had been bugging me for a couple of weekends.

Thanks.

I have installed your mod.

I follow all the instructions, i could almost track everything in my site through analytics, including tunneling and so on, but i cannot receive any checkout-success information and data

I try to set up goal in analytics and adwords conversion tracking too but it fails.

Can you suggest me what i have to check?
Furthermore, it's better to use urchin or the more modern GA? now the set up is yet on urchin it's possible to change to GA?

Thanks for your answer

kobra8:

Hi, ZC user.
I have Google Analytics for monitoring my site https://www.kavanali.com
End I put some banners in shop.

Problem is when I see in Analytics: page Views is 350
In shop in banner_manager for the same date page Views is 1200

How is it possible such a difference in the statistics of page views?
:blush:

Pay no attention to what the Banner manger or "hits" in zen cart reports. It is not the figure you should be looking at if you are really looking at tracking your site.

The number reported by zen are based on "hits" (which you should never use) and those update with each page refresh (you can see why it is not good to use them).

The true number is what Google Analytics reports.

For simplest example, if you go to your home page and see a banner, then your banner manager would say "1". If you refresh that page your banner manager now shows "2". Refresh again, you get "3", etc....

Google would only show "1" (which is right. You are only 1 person but you "hit" the page 3 times.) So the true number of visitors (UNIQUES) is 1 in this example.

Banner manager (nor any stats zen cart provides) only tracks "hits". If you want to really know what is going on with your business you should never look at this number.

notageek:

First, Eric, thank you for this module.

I had the same problem as Rufusclc addressed in Posts #1123 and #1124 of this thread.

Following your advice, I went back and looked at the files in the includes and admin folders of the module. I found that the includes file still had a folder named your_template, which was odd, since I had believed I renamed everything. I renamed it again, and uploaded, but on upload I could not see the correctly named your_template. I went back to the windows explorer in my computer and re-checked, and it had not been renamed. My second try at renaming it stuck, and it uploaded successfully.

Although I will not know for 24 hours if it actually becomes trackable by Google Analytics, I can now pass the W3C validation, whereas prior to this my </body> and </html> tags were not showing in the "view source." This inability to pass validation had been bugging me for a couple of weekends.

Thanks.

Yes, you definitely need to name the directories to those which you are using for it to work.

You can see if it is installed correctly by simply viewing your page source while looking at your site. This will not ensure that "all" parts of GA are installed, but it will let you know if the tracking code is in place on the site.

buydifferent:

I have installed your mod.

I follow all the instructions, i could almost track everything in my site through analytics, including tunneling and so on, but i cannot receive any checkout-success information and data

I try to set up goal in analytics and adwords conversion tracking too but it fails.

Can you suggest me what i have to check?
Furthermore, it's better to use urchin or the more modern GA? now the set up is yet on urchin it's possible to change to GA?

Thanks for your answer

If you are not getting Checkout Success stats but everything else is tracking then I would check to see if you have any other module installed that altered the checkout success page (affiliate programs etc... do this.)

If so, you will need to integrate the checkout success edits from that program with mine (it's very easy and I can tell you how to do it if this is indeed your issue).

Keep in mind that Adwords conversion tracking is completely different than any other type of tracking See my earlier post ( #1242) on this exact topic.

For more accurate ECOMMERCE tracking, Urchin still seems to be the better option. the new GA version seems to skew your stats a bit more when it comes to ecommerce.

You can easily switch between the two without any problem at any time. In my module, it is just flipping a switch in the configuration section for Google Analytics.

countrycharm:

Hi Eric when I look at firebug it shows I have one error. The error points to _gat is not defined, var pageTracker = _gat._getTracker("UA-xxxxx-x"); Any suggestions on how to correct this. Thank You

Hi, I have the same 'problem'. First, it's indeed Andrew'version, and second, everything seems to work fine. Only thing is that in IE there is this message: '_gat' is not defined.

Can't find/don't understand why it shows up.

It's here in tpl_footer_googleanalytics.php:

var pageTracker = _gat._getTracker('<?php echo GOOGLE_ANALYTICS_UACCT; ?>');

Gerjan:

It's here in tpl_footer_googleanalytics.php:

var pageTracker = _gat._getTracker('<?php echo GOOGLE_ANALYTICS_UACCT; ?>');

I don't have a tpl_footer_googleanalytics.php: in my common file. It still shows up. That is not the problem, it something simple. I just can not put my hand on it. Thank you for trying to help.

Hhmmm... maybe sounds stupid , but:

I only have this message from a certain location. The connection is poor/slow. But from several other locations where the connection is good/fast(er), I do not have this problem.

Maybe it's possible that this '_get' is waiting on a define, but due to a bad/slow connection it doesn't work?

Just a thought...

Gerjan:

Hhmmm... maybe sounds stupid , but:

I only have this message from a certain location. The connection is poor/slow. But from several other locations where the connection is good/fast(er), I do not have this problem.

Maybe it's possible that this '_get' is waiting on a define, but due to a bad/slow connection it doesn't work?

Just a thought...
Nothing is stupid when it come to files and connections......
Eric will have to help on this one I guess. Thanks for the input.

Well, I try to upload Simple Google Analytics and no success... I do not know what I do wrong. Where exactly should I upload it?

I am sure this has been answered before but I am not finding it. I have installed simple google analytics be for, but this time I am not getting it to work. I have all the right numbers in the Mod but still get tracking not installed. Can it be because I have two subdirectories installed with analytics. I have been trying for too many hours now and I am giving up.
Thanks

countrycharm:

Nothing is stupid when it come to files and connections......
Eric will have to help on this one I guess. Thanks for the input.

Since this file is not a part of the Simple Google Analytics module I still am thinking it is coming from the other mod.

Let me find out what might be causing that. I suspect it is a non-complete uninstall of that first one.

Will report back here. Hang tight.

ekele:

Well, I try to upload Simple Google Analytics and no success... I do not know what I do wrong. Where exactly should I upload it?

Take a look at the readme file that came with the package. It has all the instructions on how to upload and configure. There are only 3 or 4 steps. Very straight forward.

A few notes:

1. Make sure you name any folder that says "your_template" to the name of your template before uploading.

2. Drag and drop (upload) the includes folder and everything in it (the rest does not need to be uploaded).

3. Run the SQL install patch and configure from admin.

Makoshark:

I am sure this has been answered before but I am not finding it. I have installed simple google analytics be for, but this time I am not getting it to work. I have all the right numbers in the Mod but still get tracking not installed. Can it be because I have two subdirectories installed with analytics. I have been trying for too many hours now and I am giving up.
Thanks

It sounds like you didn't provide Google with the proper directory to validate the tracking code at. If you are running from a sub-directory make sure that is the url you tell Google to find the code at when you "verify". If you don tell it to look there, it will show tracking not installed.

Also make sure you completed step 3 in the readme (but since you have installed this before I assume you have done this.)

Hope that helps!

hello,

The mod was working on 1.3.8a and since cache error debugging wasn't available then, don't know if it was a problem back then.

Anyway, it was working then I upgraded to 1.3.9b. On the cache, I noticed the following error every time a purchase is made:

PHP Warning: require(includes/templates/cherry_zen/checkout_success//google_analytics.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/content/includes/templates/cherry_zen/common/tpl_main_page.php on line 227
[23-May-2010 06:19:53] PHP Warning: require(includes/templates/cherry_zen/checkout_success//google_analytics.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/content/l/includes/templates/cherry_zen/common/tpl_main_page.php on line 227
[23-May-2010 06:19:53] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/cherry_zen/checkout_success//google_analytics.php' (include_path='.:/usr/local/php5/lib/php') in /home/includes/templates/cherry_zen/common/tpl_main_page.php on line 227

I have the google analytics folder correctly located on:
templates/cherry_zen/google_analytics/google_analytics.php

Then just to be sure, I took out the php file and just added it to the root of templates/cherry_zen/google_analytics.php

I still get the same error though, but it appears the site is functioning. I tested it, no blank pages and google is recording the order, it is just that the error comes out everytime.

Any ideas?

econcepts:

It sounds like you didn't provide Google with the proper directory to validate the tracking code at. If you are running from a sub-directory make sure that is the url you tell Google to find the code at when you "verify". If you don tell it to look there, it will show tracking not installed.

Also make sure you completed step 3 in the readme (but since you have installed this before I assume you have done this.)

Hope that helps!
as it turns out I did skip step 3 so I made the corrections but still no Joy. I went to look at my other store to see how it was set up and they were the same. I went back to see if maybe I had put the wrong account numbers in and some how the Analytics Account was gone and so was the Google AdWords Conversion Tracking Number. I don't know why they disappeared but I don't care because it is working now

Hello there,

I just installed for the first time google analytics on my website, and followed the process step by step.. but it doesn't seem to work, when I go to my google analytics account, the status shows a yellow warning instead of "receiving data".

I hope someone can help me, thanks.