Orders not showing in Admin: similar sad tune!! (PayPal IPN)

Hey Ajeh and Dr. Byte,
I've followed several strings of similar posts but have not been able to resolve this issue.
I understand that Paypal does NOT list individual items because I didn't set up the acct. that way.
Version 1.3.5

I have spent hours and hours :wacko: unraveling problems with host being blacklisted, but that is also resolved. I can receive email if someone posts a question, but that is it.

My customers are showing up in my customer module. The number of times they log on is showing also.

BIG problem is that even though I'm being notified of payment/order from paypal, Zen cart does NOT register ANY order, nor does it email a copy or notification of order to me.

I would gladly offer lots of coffee to someone who can walk me through this very, very time consuming (at least 25 hours) and frustrating problem. Did I mention that I'm a bit tenacious?
Thanks so much
Peggy

Have you tried to remove, install and reconfigure PayPal?

My first thought is to actually upgrade to at least v1.3.6 if not to v1.3.7 so you have the current code without miscellaneous issues ...

You might load a test site with the demo data just to test if this fixes the problems for you ...

Then make a few cheap test products and see how paypal works ...

Also check the PayPal settings on the site as on occaision, PayPal has been known to reset them ... so you want to be sure that they match the documentation in the /docs directory

There are a number of handy troubleshooting steps on this page:
http://www.zen-cart.com/wiki/index.php/PayPal

Yes, it's a lengthy read, but full of things to look at and try.
Some may be things you've already attempted.
After working your way through the items that you haven't already tried, if it's still not working, please post the results of data found in the debug logs so we can help further.

Thanks Dr. Byte and Ajeh. I appreciate your responses. I've been working my way through this great Wiki resource and will reply when finished.
Ajeh, my sister has a working Zen Cart site and I can refer to hers. I'm wondering if there is a broken link, and can search both her site and mine with Dreamweaver if you can think of the file, php, or area that MIGHT be the problem.

When you mention that you have one working site and one not working, sometimes it's handy to do a file-by-file comparison with a tool like WinMerge to see what's different and determine whether the difference truly has any impact on the problem.

This article talks about how to do that on your own site. You could easily substitute your sister's site for the comparison:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues

Thanks again Ajeh and Dr. Byte.
I've checked settings as per the Wiki suggestions. No luck so far. Will attempt the pay pal reinstall, however as I said, I'm getting the notifications from PayPal but nothing alerts me from within Zen Cart. (And the orders are not showing up under customer names).

I do have one question tho...
the settings suggested within Zen cart (PayPal IPN) are:
http://mysite/catalog/index.php?main_page=checkout_process

BUT it was listed in the Wiki notes as:
http://www.myzdomain.com/MY_SHOP/index.php?main_page=checkout_process

Thank you
Peggy
(PS...I bought a "round" for both of you....LOL...enjoy the caffeine)

The PayPal return URL on the PayPal site is not that crutial as Zen Cart is sending the actual URL based on your settings in the Modules ... Payment ... PayPal IPN that will override this ...

I would try to use something valid which is the match to your URL settings in the configure.php such as www.my_domain.com

Hi Ajeh,
Well, I downloaded my sister's site and looked it over briefly in DreamWeaver. To my surprise she has a complete folder labeled Email and there is no folder by that name in my Zen cart. Since this is my first version I've no experience with what's supposed to be included, but I find this odd. :unsure:
Before I spend hours and hours comparing with WinMerge, can you tell me if I'm on the right track?

The /email directory holds all of the email files for HTML ...

What Zen Cart version is your site?

1.3.5 version

Check your original Zen Cart download from our site ... there should be a /email directory ...

NOTE: current version is v1.3.7 and v1.3.5 is rather buggy ...

Hello All,

I am having the same problem:

BIG problem is that even though I'm being notified of payment/order from Pay Pal, Zen cart does NOT register ANY orders, nor does it email a copy or notification of order to me.

Please help! :down:

parmax

parmax ... what version of Zen Cart are you running?

Clean install or an upgrade?

How did you do your install and upgrade?

If running v1.3.7, have you added the latest PayPal Patch at:
http://www.zen-cart.com/forum/showthread.php?t=56216

parmax,
Have you followed the troubleshooting guide?
http://www.zen-cart.com/wiki/index.php/PayPal

I am having this same problem, not with all the orders, just some. I have installed the PayPal patch as well as uninstalling and reinstalling the Paypal module but I am still missing orders.

velvetgirl:

I am having this same problem, not with all the orders, just some. I have installed the PayPal patch as well as uninstalling and reinstalling the Paypal module but I am still missing orders.

velvetgirl,
Is the problem reported earlier in this thread the one you're having troubles with, or is it the one you posted in another thread? (http://www.zen-cart.com/forum/showthread.php?t=59929 )
Or is it both?

DrByte:

velvetgirl,
Is the problem reported earlier in this thread the one you're having troubles with, or is it the one you posted in another thread? (http://www.zen-cart.com/forum/showthread.php?t=59929 )
Or is it both?
Sorry for the confusion, it is both. I am having problems with Paypal timeouts and orders not showing up in my admin even though I received payment confirmation from Paypal - different problems with different customers.

Now it seems as though I'm having the no order showing up problem with all my orders - the last 9 in a row have not shown up and I have only received the paypal confirmation. I would really liked to fix this so I don't have to keep emailing people to find out what they ordered and so they can retreive their downloads (this is the whole reason I switched to Zencart, so my customers can get their downloads right away and I wouldn't have to keep emailing them). Thanks.

1. The no-order-showing-in-Zen Cart problem is typically a result of incomplete communications from PayPal to you.
   Troubleshooting for that issue is found here:
   http://www.zen-cart.com/wiki/index.php/PayPal

2. we will need to see transaction logs from your PayPal activity in order to determine what is or isn't happening for these transactions.
   Instructions for activating debug logging are here:
   http://www.zen-cart.com/forum/showthread.php?t=61199

Please post a link to zipped log files when you have turned it on and run some tests.

3. What is your website URL ?

DrByte:

1. The no-order-showing-in-Zen Cart problem is typically a result of incomplete communications from PayPal to you.
   Troubleshooting for that issue is found here:
   http://www.zen-cart.com/wiki/index.php/PayPal

2. we will need to see transaction logs from your PayPal activity in order to determine what is or isn't happening for these transactions.
   Instructions for activating debug logging are here:
   http://www.zen-cart.com/forum/showthread.php?t=61199

Please post a link to zipped log files when you have turned it on and run some tests.

3. What is your website URL ?

I activated the debug logging. Zip file is here. My url is http://www.bopeepswoolshop.com/zencart