Newsletter won't send in HTML

Chuckl:

To sum up, and consolidate everything into 1 post -

To increase the chances of emails sent from admin as HTML actually arriving as HTML, particularly to webmail based email systems such as hotmail, yahoo mail, gmail etc.; and to allow test newsletters sent to the admin email address to arrive as HTML, do the following:

Copy /includes/extra_configures/email_use_8bit.php to /admin/includes/extra_configures, so that both folders have a copy of the file.
Replace /includes/functions/functions_email.php with the attached copy, which incorporates DrBytes' suggested changes.

Chuck
Thanks for this I have follwed these instructions but I am still having problems creating the newsletter. When i go to create a Newsletter the FCK Editor is selected (The editor doesnt appear there though)but the only options I have are as follows:

Module: newsletterproduct_notification Subject:

• Required Rich Text
  Content: Text-Only
  Content:
  I think I have all the settings right in Admin Configures so what may I be doing wrong? I tried pasting html in but all i get on preview is raw code
  Many thanks
  Chris x

in /admin/newsletters.php there is an error which affects using FckEditor to edit newsletters.

Edit the file, and check around line 258, there is a line that looks like this

$oFCKeditor->CreateHtml() ; echo $output;

and change it to

$output = $oFCKeditor->CreateHtml() ; echo $output;

and save the file.

That should hopefully make the editor to appear.

Chuckl:

in /admin/newsletters.php there is an error which affects using FckEditor to edit newsletters.

Edit the file, and check around line 258, there is a line that looks like this

$oFCKeditor->CreateHtml() ; echo $output;

and change it to

$output = $oFCKeditor->CreateHtml() ; echo $output;

and save the file.

That should hopefully make the editor to appear.

:clap: Thanks so much Chuckl that indeed does the trick
xxchrisxx

wow, this is a long thread!

so, my newsletter is not being sent in html, just plain text

what do I have to check first?

one more question: where do I have to put the pictures that are being sent in my newsletter? please give me the path of the folder.

it looks fine now, I just changed: Use MIME HTML when sendind HTML

but, on the header of my newsletter I have the zen cart logo.
when can I change that???

In the /email folder in the main/top folder of your site, it's called header.jpg.

I've searched around, and it doesn't seem like anybody else is having my problem, which causes me to think it has to do with my host.

Customers can receive order confirmations, as do I (the admin). In both HTML and Text.

Customers do not receive the admin email (when I email them directly from their customer page in the admin)

Nobody receives the newsletter, in either HTML or TEXT. So I tried installing the subscription manager, hoping it might changes some important email files, but that was to no avail.

And now: When a user signs up for the Newsletter Only Subscription, they do not receive the confirmation email.

Here are my Email Option Settings

E-Mail Transport Method: PHP (also tried SMTP, STMPTAUTH)
E-Mail Linefeeds: LF
Use MIME HTML When Sending Emails: true (also tried false)
Send E-Mails: true
Verify E-Mail Addresses Through DNS: false
E-Mail Friendly-Errors: true
Emails must send from known domain? No (also tried yes)
Email Admin Format? HTML

If someone thinks it may be my host, do you have any other suggestions? Thanks guys.

Check your domain settings at somewhere like http://www.dnsstuff.com, do a DNS report.

You should also check at one of the many sites, e.g. http://www.mxtoolbox.com/blacklists.aspx

whether your domain or your hosts mail servers are blacklisted.

To check that the mail is actually leaving your site, install the email archive viewer from the downloads area, and enable email archiving. Send some emails and check that they are in the archive.
If so, your Zen Cart site has been able to send the mail, and the problem lies elsewhere.
If the mail is not in the archive, you are using the wrong settings for your hosting co. and should contact them for the correct settings.

Couldn't help but wonder if he was sending an email or newsletter to himself and inadvertently had text email selected when he registered himself. I discovered that that is exactly what I had done.

Is there a way to have default values of html and subscribe to newsletter when buyers register?

Its kind of off topic but still related.

pixelpadre:

Is there a way to have default values of html and subscribe to newsletter when buyers register?Admin->Configuration->Customer Details

You know...........I have said this in every non zencart tech forum I have been to. There should be an easy link to paypal for each tech support guru such as yourself dr byte. Good answers get a buck. It isnt much but it would add up at the end of the year with all the answers you give out.

:clap:

Perhaps your signature should contain something like:

If my answer saved you time please send $1.00 to my paypal account.

pixelpadre:

You know...........I have said this in every non zencart tech forum I have been to. There should be an easy link to paypal for each tech support guru such as yourself dr byte. Good answers get a buck. It isnt much but it would add up at the end of the year with all the answers you give out.

:clap:

Well in that case, click here:
http://www.zen-cart.com/index.php?main_page=infopages&pages_id=14

Then click on one of the donate buttons that has two or three zeros in it :blush:

signature man...signature...and your personal account not a group account. All techs should do it. It would encourage prompt replies and competition for great answers. ............not that they need to be improved.

pixelpadre:

signature man...signature...and your personal account not a group account.

Noted. And thanks. Nevertheless my preference is that the donation go to the group account.

Will give some thought to the signature change concept.

DrByte:

Noted. And thanks. Nevertheless my preference is that the donation go to the group account.

Will give some thought to the signature change concept.

Here's a forum that is doing precisely what I would like to see yall doing.

namepros.com

Chuckl:

To sum up, and consolidate everything into 1 post -

To increase the chances of emails sent from admin as HTML actually arriving as HTML, particularly to webmail based email systems such as hotmail, yahoo mail, gmail etc.; and to allow test newsletters sent to the admin email address to arrive as HTML, do the following:

Copy /includes/extra_configures/email_use_8bit.php to /admin/includes/extra_configures, so that both folders have a copy of the file.
Replace /includes/functions/functions_email.php with the attached copy, which incorporates DrBytes' suggested changes.

Chuck

I was having the same issue that my newletters were not sent in html with pics and links. just letting eveyone know that i just installed the above (posted earlier in this thread with the download) and it works!!:clap:

Gmail wouldn't display the HTML-portion of my order confirmations.
The supplied functions_email.php took care of it though.

Will this fix be part of the next version of Zen? (post 1.38a)
Just want to know if I need to save the file for future use.

Best regards

DrByte:

Chuck,
Instead of the hacks you suggested, does this work correctly?
/includes/functions/functions_email.php
find this code:if (ADMIN_EXTRA_EMAIL_FORMAT == 'TEXT' && substr($module,-6)=='_extra') { $email_html=''; // just blank out the html portion if admin has selected text-only }add this directly below it:```
// if no customer email record found, and admin email format is set to HTML, and sending newsletter, and admin is logged in, use HTML:
if ($customers_email_format_read->RecordCount() == 0 && ADMIN_EXTRA_EMAIL_FORMAT == 'HTML' && in_array($module, array('newsletters', 'product_notification')) && isset($_SESSION['admin_id'])) {
$customers_email_format = 'HTML';
}

Thanks for this post! Worked exactly as said! This is great!

Hey guys,

I uploaded the zip file fix and (save a copy on server and local) went to the index page of the site after uploading and saw this:

Fatal error: Cannot redeclare zen_mail() (previously declared in /home/tyler/public_html/shop/includes/extra_configures/email_use_8bit.php:41) in /home/tyler/public_html/shop/includes/functions/functions_email.php on line **41

any idea what I did wrong? anyone else had this problem?
~Renee
**