UPS shipping problem

Hi!
I am using Zen-Cart 1.2.7 (https://www.megastrings.com) & 1.3.7 (localhost), and have the same problem in versions above.
The check out process works great for USA customers,however, when customer come outside United States and get to step one of the checkout process (Delivery information) - he can't choose UPS method :(

What am I doing wrong?

Any advice would be greatly appreciated.

My UPS module settings are :
"Enable UPS Shipping
True
UPS Pickup Method
CC
UPS Packaging?
CP
Residential Delivery?
RES
Handling Fee
0
Tax Class
--none--
Tax Basis
Shipping
Shipping Zone
--none--
Sort order of display.
0
Shipping Methods:
Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite
1DM, 1DML, 1DA, 1DAL, 1DAPI, 1DP, 1DPL, 2DM, 2DML, 2DA, 2DAL, 3DS, GND, STD, XPR, XPRL, XDM, XDML, XPD"

Can somebody help me?

You have a really old, old version of Zen Cart ... we are on v1.3.7 ...

What is your address and the customers shipping address where this does not work?

my store address are- United States, zip code 91423, California zone .

customers shipping address for example Israel, Italy (I mean customers, without possibility to buy through UPS shipping method). I'm added a screenshot in my 1st post , that I recieved from angry potential customer :)

Zen-Cart 1.3.7 version for my site is ready and I'm just want to upload it, but I have the same problem on localhost :(
I'm locally added a customer in clear 1.3.7 with shipping address like you can see in a screenshot from 1st post. And can't to choose UPS method again :(

...so I want at first to solve the problem local, and after that replace Zen-Cart 1.2.7

Try this: Admin -> Configration -> Shipping / Package, then change "Enter the Maximum Package Weight you will ship" to 150, and try it again.

Good luck

FYI: This issue was not limited to his version of 1.2.7 as he indicated in the original post. He stated 1.2.7 was live and was working on 1.3.7 locally.

This issue persists in 1.3.7 and I assume it has not been corrected in the latest build since this post was apprently misunderstood.

Zen Cart 1.3.7
Patch: 1::
Database Patch Level: 1.3.7

We have UPS enabled with XPR as a shipping option. Our store is located in the US (33909) and when providing an international shipping address the UPS shipping methods fieldset is empty (destination country set to AU in this case) during the first step of checkout. Which in turn prevents the user from checking out. Clicking proceed loops back to step 1 since no shipping method could be chosen.

Has anyone ever done anything about this or provided a quick-fix?

Note: Upgrading is not an option unless this has been documented and corrected since it is the only known issue we have with 1.3.7.

What are your settings in the Configuration ... Shipping/Packaging ...

What is the weight of the Order?

What is the Ship From and Ship To?

See attachment for Shipping/Packaging settings.

From: US 33909
To: AU 6430

The test order did not even come close to 150 lbs, it was around 10 lbs. I did however increas that value and tested it to make sure that was not the culprit before posting.

The Tare is adding to the 150lbs

a Tare of 5:1 so it adds 5% plus 1 which is:
150 + 7.50 + 1 = 158.50

That is broken into 2 packages for:
79.25lbs

as it exceeds the Maximum of 150 lbs ...

How does that apply to my shipping test? The total weight of the test cart was only around 10 lbs.

Note: Using the shipping estimator, I can get it to display UPS estimates for US, CA, MX, Brazil, UK, etc. Destinations that would not display rates include Congo and anywhere in AU.

Judging from that, this seems to be limited to certain countries and/or regions therein (appearances can be deceiving). It looks like most countries without the state choice works okay (excluding Congo, my oddball test choice).

I cannot take the time out of work to test every single country to let you know how many fail. Feel free to build a test cart for any product not marked as "Free Shipping" and see for yourself. There's no telling if or when I'd be able to test every country listed.

NOTE: THIS IS A LIVE STORE, DO NOT COMPLETE THE CHECKOUT PROCESS

Ajeh:

it exceeds the Maximum of 150 lbs ...

I increased the maximum weight... didn't i say this already... before posting to make sure that was not the culprit

A Tare of 5:1 so it adds 5% plus 1 which is:
10 + .5 + 1 = 11.50

Zen Cart says:

United Parcel Service (1 x 11.50lbs) (Worldwide Saver) $254.23
United Parcel Service (1 x 11.50lbs) (Worldwide Expedited) $244.84

UPS at ups.com says:

UPS Worldwide Saver 254.23 USD* 	 
UPS Worldwide Expedited 244.84 USD*

What else do you want to see?

We can only display what the UPS server sends back to us ...

NOTE: try the same shipment to Canada and you will find different shipping options show ...

Ajeh:

What else do you want to see?

I never said ZC was sending back incorrect data. I was saying that it leaves a customer stuck on step one of checkout without the ability to continue on certain countries and regions.

The options we leave enabled for UPS are 1DA, 2DA, 3DS, GND, STD and XPR. The last one is our "catch-all" for non-US shipments where rates cannot be obtained with the preceeding options.

Shipping Config: Max Package Weight: 30, Small Tare 5:1, Large Tare 10:1

Test Shipment: 48 items, 12 pounds

Destinations Tested:
US, FL 33909: 1DA, 2DA, 3DS, GND
US, FL 00000 (bogus postal code): No options (expected behavior in US)
UK: XPR
MX: XPR
CA, ON M5R2G1: STD, XPR
CA, ON XXXXXX (bogus postal code): XPR
AU, QLD, 4000: XPR
AU, WAU, 6071: **No options **(the problem I have been trying to point out)
CN: XPR

That customer is left with a cart they can do nothing with even though UPS XPR should have been provided for the "AU, WAU, 6071" destination. If it happens in one country or region, we must assume it happens in others, to do otherwise would be ignorant of us.

I don't know how I could be any more clear.

And I am saying that the only methods available with UPS to:
AU, WAU, 6071

are set at:
Worldwide Saver
Worldwide Expedited

UPS to:
AU, QLD, 4000

are set as:
Worldwide Express Plus
Worldwide Express
Worldwide Saver
Worldwide Expedited

We cannot control the methods that UPS allows on shipping ... if you want UPS to allow more shipping methods to different destinations you will need to take it up with them ...

Why didnt you just say this in the first place? This is why I was telling you what options we had enabled for UPS. Had you said I did not have a supported option for that region, the issue would have been resolved days ago :censored:

Since the possibity is there, I would suggest updating the checkout process on future versions.

A customer should never just be "stuck" without being informed of what's wrong with no way to continue. Linking them to the contact page and indicating that the store does not currently ship to their location would be better than putting them in a loop. Better yet, include a "no shipping options" language file that the store owner can edit themselves :wink:

One small check... notice to the user... chance of saving a sale.

ebspromo:

Why didnt you just say this in the first place? This is why I was telling you what options we had enabled for UPS. Had you said I did not have a supported option for that region, the issue would have been resolved days ago :censored:

Days ago I showed you exactly what the UPS.com web site showed for the address ... and that it matched what Zen Cart could show ... I am sorry you did not get the fact that they matched base on addresses and what shipping method was available to a specific address ...

ebspromo:

Since the possibity is there, I would suggest updating the checkout process on future versions.

A customer should never just be "stuck" without being informed of what's wrong with no way to continue. Linking them to the contact page and indicating that the store does not currently ship to their location would be better than putting them in a loop. Better yet, include a "no shipping options" language file that the store owner can edit themselves :wink:

One small check... notice to the user... chance of saving a sale.

You can customize the code any way you want for anything in Zen Cart ...

You can change the message displayed, write additional shipping methods, etc. etc. etc. ...

In the Tools ... Developers Tool Kit ... you can do a search for any text you see on the display and customize it as needed ...

If the text you want to display isn't there to change, you can customize the modules to behave in a different fashion based on quote results ...