Installation just cycles through first three steps

After using Zen Cart 1.3.5 on a Windows machine, I tried to install the current version (1.3.7) on a Linux machine, but the installation just cyles through the frist three steps (license agreement, check of PHP and Server settings, base URLs & directories). After clicking on the "install" button at step 3, I always get back to step 1 without any error message whatsoever. At step 2 there is no error message either. There is only a "php runing in cgi mode" warning.

The next steps would be configuring a forum and the database.

Does anyone know what I'm doing wrong?

Out of desperation I even tried to set the permissions of all Zen Cart files and directories to 777, but that did not help either.

I would reload the files for v1.3.7 ... sounds like you could have corrupt or missing files causing this ...

Ajeh:

I would reload the files for v1.3.7 ... sounds like you could have corrupt or missing files causing this ...

No, that's not the problem. I even copied the entire achive to my server and unzipped it there. but the problem is still the same.

By now I'm quite frustrated.

So PLEASE, if someone could point me into the right direction for solving this problem, I would be extremely gratefull!

Ajeh:

I would reload the files for v1.3.7 ... sounds like you could have corrupt or missing files causing this ...

dtmsnoopy:

No, that's not the problem. I even copied the entire achive to my server and unzipped it there. but the problem is still the same.

By now I'm quite frustrated.

So PLEASE, if someone could point me into the right direction for solving this problem, I would be extremely gratefull!

I'd rather edited my last posting, but unfortunately this server does not allow it more than 7 minutes after the fact.

So here is my addendum:

Edit: I'm starting to think that my problem could be caused by PHP running in cgi mode. Unfortunately there is no way I could change that. The choice of hosting provider is not mine to make.

It could be a mod_security thing blocking it.
There's a zc_install/.htaccess file. If you rename it to htaccess_OFF does it change behaviour at all?

DrByte:

It could be a mod_security thing blocking it.
There's a zc_install/.htaccess file. If you rename it to htaccess_OFF does it change behaviour at all?

No, that didn't do the trick either. :-(

What is the complete URL to the page just before it sends you back to main page?

DrByte:

What is the complete URL to the page just before it sends you back to main page?

http://MYSERVER/MYDIRECTORY/zc_install/index.php?main_page=system_setup&language=english&sql_cache=/MYPATH/public_html/MYDIRECTORY/cache
(Server-specific data replaced

After klickinng on "Save System Settings" I find myself back on the first page of the installation process.

DrByte:

What is the complete URL to the page just before it sends you back to main page?

http://MYSERVER/MYDIRECTORY/zc_install/index.php?main_page=system_setup&language=english&sql_cache=/MYPATH/public_html/MYDIRECTORY/cache

Edit: At admin: please delete one of my last two postings. Thanx!

Try adding **&upgrade=0 **to the end of that URL.

DrByte:

Try adding **&upgrade=0 **to the end of that URL.

Year! That did it! I'm at step 4 of the installation process!

Thank's a million!!!

Man, that's frustrating! Now it doesn't go from step 4 (phpBB) to 5 (database). :-( and adding "&use_phpbb=0" does not help either...

What's the new URL before it croaks?

(BTW, I did a number of fixes for this for v1.3.8 last month, but the full package isn't ready for release yet. I'll use your experience as a review of the code to help prevent this rare scenario from repeating in the future.)

DrByte:

What's the new URL before it croaks?

(BTW, I did a number of fixes for this for v1.3.8 last month, but the full package isn't ready for release yet. I'll use your experience as a review of the code to help prevent this rare scenario from repeating in the future.)

http://MYSERVER/MYDIRECTORY/zc_install/index.php?main_page=phpbb_setup &physical_path=MYPATH/public_html/MYDIRECTORY&virtual_http_path=http://MYSERVER/MYDIRECTORY &virtual_https_path=https://MYSERVER/MYDIRECTORY&virtual_https_server=https://MYSERVER &enable_ssl=true&enable_ssl_admin=true&sql_cache=MYPATH/MYDIRECTORY/cache &is_upgrade=0&use_phpbb=0

Hmmm ... that should be fine.

I think I'll need to look at it in more specific detail. Can you PM me with the actual URL so I can take a look directly?

DrByte:

Hmmm ... that should be fine.

I think I'll need to look at it in more specific detail. Can you PM me with the actual URL so I can take a look directly?

Sorry, I can't do that. My client won't allow it.

Is there any other way to solve this problem?

Yes. Run it on a different host.

Your current host appears to be blocking something required, which most other hosts don't block.

Would also be good to know how the files were installed/uploaded.

A good FTP program will tell you what file uploads failed which is not an uncommon thing. Being as there are approx. 1,700 files and things can go wrong for a variety of reasons, it could be one or more files did not get uploaded.

DrByte:

Yes. Run it on a different host.

Your current host appears to be blocking something required, which most other hosts don't block.

Unfortunately that is not an option.

Website Rob:

Would also be good to know how the files were installed/uploaded.

A good FTP program will tell you what file uploads failed which is not an uncommon thing. Being as there are approx. 1,700 files and things can go wrong for a variety of reasons, it could be one or more files did not get uploaded.

I uploaded the entire ZIP archive and unzipped it on the server (using SSH shell access).